AYODELE OLUWASEUN GRACE No.** Oyebanjo close, ketu Alapere,Lagos State
To build a career with a dynamic organization that promotes creativity, and provides avenues for training,development and upward career mobility.
Date of Birth: 10th July, 1989
Marital status: Married
State of Origin: Kwara
EKITI STATE UNIVERSITY, ADO -EKITI, EKITI STATE. 2007-2011
B.A ENGLISH AND LITERARY STUDIES (Second Class lower division)
BEST LEGACY INTERNATIONAL HIGH SCHOOL,OGBOMOSO,OYO STATE
Senior School Certificate 1999-2005
RADIANT WAY PRIVATE SCHOOL,BUKURU,JOS,PLATAEU.
Primary School leaving Certificate 1994-1999
Script writing, editing and directing
Excellent project planning ability.
Ability to use Microsoft office package.
STANBIC IBTC BANK (Outbound) Jan 2017- Present
PLOT 1-4 Industrial Avenue, Ilupeju, Lagos State.
Onboard customer who newly opened account with the bank.
Sell the bank’s product and digital product to customer Guiding customers on steps to be fully profiled on our digital platforms.
Giving clarifications to customers who enquire on the bank’s products
Resolve consumer’s complaint via the telephone.
STANBIC IBTC BANK (Quality Assurance) Aug 2015 - Dec 2016
Ensure a knowledge development session holds for struggling consultants.
Improves quality results by recommending changes and influencing consultants to deliver optimally on their jobs.
Ensure consultants are fully informed of all new information related to products, processes customer needs and company related issues.
Validates the accuracy of weekly and monthly reports compiled for evaluation and measurement.
See to the functionality of the contact centre at all times.
STANBIC IBTC BANK (Fraud Monitoring Officer) Jan 2015-Aug 2015
Actioning alerts generated by the Fraud monitoring system
Daily monitoring of card transactions generated by the system
Communicating with customers to validate authenticity of transaction alerts.
Proactively blocking all transactions which have been confirmed as not authorised by Customers and carrying out investigation/analysis on all fraudulent cases.
PZ WILLMAR (Marketer) 45/47 Town Planning way, lagos . Sep 2013- Dec 2013 Job Description
Met sales target (Mamador Oil)
Ensured products are evenly distributed within supply point.
Submission of Weekly Report
WESLEY UNIVERSITY OF SCIENCE AND TECHNOLOGY July 2012-2013 July
(NYSC place of primary assignment)
Schedule of Duties: English language Tutor
Prepared lesson note
Prepared students for UTME
Prepared students for WASSCE and NECO
Devotion to duty
Available on request.