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Nursing Assistant Customer Service

Jackson, MS
March 16, 2020

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Carol D. Gilbert

**** ********** ******, ***** ****, MS 39194



A secretarial or admission coordinator position in a fast-paced environment.


Excellent Organizational Skills

Strong Customer Relations Skills

Computer Proficiency

Data Entry

Telephone Answering, 12-Line System

Word Processing and Typing

10-Key Calculator


Computer: Epic, Microsoft Word, Excel, and Outlook


Certified Nursing Assistant

UMC Wiser Hospital, Jackson, MS

Assisted patients with personal hygiene.

Made patients’ beds.

Transported patients to exam rooms.

Assisted the physician in the exam room.

Answered multi line phones.

Ordered nourishments.

Kept the work station clean.

2000 to2002

Patient Services Coordinator II

UMC Pediatric ER, Jackson, MS

Entered orders in Host on Demand such as lab and radiology.

Made appointments and schedule tests.

Scanned appointments and faxes.

Ordered supplies.

Answered multi line phones.

Put in bed requests using Bed Board Tracking.

2002 to2004

Intake Specialist

UMC Pediatric ER, Jackson, MS

Data processor.

Filling paperwork.

Made appointments.

Ordered supplies.

Answered multi line phones.

Getting patient to their daily exams.

Transcribing doctor’s orders.

2004 to 2004

Bed board Officer

UMC Patient Placement Center, Jackson, MS

Assigned beds to patients in the hospital including transfer patients.

Accepted admit orders from doctors to admit patients.

2004 to 2006

Patient Access Specialist I

UMC Admissions/Batson Registration/Eli Manning Clinic, Jackson, MS

Registered and admitted patients in a timely manner.

Verified insurance using Active Dashboard and Host on Demand.

Notified management of any errors that could prevent a payment on the billing side.

Used Bed Board Tracking to place patients in a clean room.

Collected patient’s copays, deductibles, and co-insurances.

Used multi line phones, fax, and copy machine.

Assisted external and internal customers using superior customer service skills.

2006 to 2008

Patient Access Specialist II

UMC Admissions/Batson Registration

Register patients.

Schedule Out Patient Appointment

Collecting Co-pays,coinsurance and Deductible

Collecting Personal Data

Computer Skill, Microsoft office, Data entry

Team Leader, Notified management of any error that prevent a payment on the billing side.

Closing out Cash Draw

Transcribing Doctor Order

Answer Multi Phone Lines

Calling to confirm visited

Verifying Insurance, calling for Reference number, using Host on Demand, Epic and active Dash

Assisted external and internal customer using superior customer service skills.

2008 to current



Yazoo High School



Yazoo Heritage Manor, Yazoo City, MS-Certified Nursing Assistant


Nurse Allie State Board




Certified Healthcare Access Associate, NAHAM



Furnished on request.

Professional Achievements

POET Talladega Night Quarterly Winner, 2012

POET Talladega Night Monthly Winner, 2012

POET Summer Olympics Quarterly Winner, 2012

Highest Total Collection, August 2017

Highest Total Collection, July 2018

Highest Single POS Collection, August 2019

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