Nursing Assistant Customer Service
Resume:
Carol D. Gilbert
**** ********** ******, ***** ****, MS 39194
adcbq4@r.postjobfree.com
Objective
A secretarial or admission coordinator position in a fast-paced environment.
Skills
Excellent Organizational Skills
Strong Customer Relations Skills
Computer Proficiency
Data Entry
Telephone Answering, 12-Line System
Word Processing and Typing
10-Key Calculator
Filing
Computer: Epic, Microsoft Word, Excel, and Outlook
Experience
Certified Nursing Assistant
UMC Wiser Hospital, Jackson, MS
Assisted patients with personal hygiene.
Made patients’ beds.
Transported patients to exam rooms.
Assisted the physician in the exam room.
Answered multi line phones.
Ordered nourishments.
Kept the work station clean.
2000 to2002
Patient Services Coordinator II
UMC Pediatric ER, Jackson, MS
Entered orders in Host on Demand such as lab and radiology.
Made appointments and schedule tests.
Scanned appointments and faxes.
Ordered supplies.
Answered multi line phones.
Put in bed requests using Bed Board Tracking.
2002 to2004
Intake Specialist
UMC Pediatric ER, Jackson, MS
Data processor.
Filling paperwork.
Made appointments.
Ordered supplies.
Answered multi line phones.
Getting patient to their daily exams.
Transcribing doctor’s orders.
2004 to 2004
Bed board Officer
UMC Patient Placement Center, Jackson, MS
Assigned beds to patients in the hospital including transfer patients.
Accepted admit orders from doctors to admit patients.
2004 to 2006
Patient Access Specialist I
UMC Admissions/Batson Registration/Eli Manning Clinic, Jackson, MS
Registered and admitted patients in a timely manner.
Verified insurance using Active Dashboard and Host on Demand.
Notified management of any errors that could prevent a payment on the billing side.
Used Bed Board Tracking to place patients in a clean room.
Collected patient’s copays, deductibles, and co-insurances.
Used multi line phones, fax, and copy machine.
Assisted external and internal customers using superior customer service skills.
2006 to 2008
Patient Access Specialist II
UMC Admissions/Batson Registration
Register patients.
Schedule Out Patient Appointment
Collecting Co-pays,coinsurance and Deductible
Collecting Personal Data
Computer Skill, Microsoft office, Data entry
Team Leader, Notified management of any error that prevent a payment on the billing side.
Closing out Cash Draw
Transcribing Doctor Order
Answer Multi Phone Lines
Calling to confirm visited
Verifying Insurance, calling for Reference number, using Host on Demand, Epic and active Dash
Assisted external and internal customer using superior customer service skills.
2008 to current
Education
Diploma
Yazoo High School
1988
Certificates
Yazoo Heritage Manor, Yazoo City, MS-Certified Nursing Assistant
1994
Nurse Allie State Board
1996
CPR
1996
Certified Healthcare Access Associate, NAHAM
2011
References
Furnished on request.
Professional Achievements
POET Talladega Night Quarterly Winner, 2012
POET Talladega Night Monthly Winner, 2012
POET Summer Olympics Quarterly Winner, 2012
Highest Total Collection, August 2017
Highest Total Collection, July 2018
Highest Single POS Collection, August 2019
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