Front Desk Customer Care
Resume:
OJI JULIET CHIWENDU
*A OSHO STREET, OFF JONATHAN COKER, FAGBA ROAD, LAGOS STATE
TEL: 081********
EMAIL: ***********@*****.***
PROFESSIONAL SUMMARY
A graduate of Economics (Ed) with second class honours (lower division) from Delta State University, Abraka. Highly resourceful and innovative with a charming personality and a winning mindset who aims to be a pacesetter in a fast paced organization. Adept with excellent communication, administration, coordination with flair for organizational, educational and business development. I deliver on any given objective and apply my excellent critical reasoning skills and problems interpretation to provide solutions.
EDUCATION
Delta State University, Abraka March 2011 – December 2015 BSc. Economics (Second Class lower)
Bethel Comprehensive College October 2003 – June 2009 EXPERIENCE
Bet Bonanza (Saerimner Limited) April 2018 till date Post Held: Customer Care Officer
Answer telephone calls professionally.
Solving issues quickly.
Receive and sort mails
Maintaining accurate pay in and pay outs.
Excellent cash handling skills.
Proffering solutions to every complaint.
Maintaining cash compliance policy at all times.
Balancing Account using Excel Spreadsheets and sending daily report. ID Technologies Limited March 2017 – April 2018
Post Held: Front Desk Officer
Keep front desk tidy and presentable with all necessary material (Pens, Forms, papers e.t.c)
Welcome visitors.
Handle incoming calls.
Keep updated records and files.
Check, sort and forward emails.
Answer questions and address complaints.
SKILLS
Team organization, team player, problem solving and critical reasoning.
Effective communication, good negotiation skills and customer relation.
Sound knowledge in telephone mannerism and etiquette.
Effective office administration and management.
HOBBIES
I enjoy reading, making research and meeting people. REFEREES
Dr. Okey Okwenchime Prof. Adebayo Fadeyi
University of Benin Lagos State University
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