Customer Care Service

CLOIE ANGELICA S. HERNANDEZ

#** **** ****** ********** **** Paz, Pasig City

Telephone no. 77475088

Mobile no. 095********

Email: *********.*********@*****.***

OBJECTIVE:

Desire a position of Customer Care Representative where making the most of convincing power and the aptitude to provide precise information to customers.

PERSONAL DATA

Birthdate: July 03, 1997

Age: 22 years old

Birthplace: Pasig city

Civil Status: Single

Citizenship: Filipino

Religion: Roman Catholic

Sex: Female

EDUCATIONAL BACKGROUND

Tertiary Education

Far Eastern University

2015 - 2017

Secondary Education

St. Paul College of Pasig

2011 - 2015

Primary Education

St. Paul College of Pasig

2004 – 2011

SKILLS AND ABILITIES:

- Excellent verbal communication and listening skills aimed at understanding customers’ concerns completely and providing them with plausible situations effective

- Exceptional ability to handle customers patiently and calmly especially during frustrating situations brought on by their inability to comprehend concept

- Able to make decisions quickly and aptly, based on company’s procedures, customer service policies and individual situations

- Flexible team player who prospers in a fast-paced work environment based on past experience

- Interpersonal and relationship building skills

- Proficient computer literacy proven through work experience

RECORD OF EMPLOYMENT

RESOURCE OPPPORTUNITIES CORPORATED – June 2015 to June 2016

OMNIGLOBE INTERNATIONAL – June 2016 to October 2016

CONCENTRIX – October 2016 to January 2017

HEALTHY TEETH HAPPY SMILE – January 2017 – August 2019

IBEX GLOBAL SOLUTIONS – August 2019 – March 2020

CHARACTER REFERENCE

Jerald Crisostomo

092********

Dr. Celerina Teresa S. Hernandez

092********

Fernia Ocampo

099********

Karen De Guzman

092********

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