Jerrielyn Madrid Mortera

Location: Deira, Dubai, UAE

Mobile Number: 055*******

E-mail: adcbdb@r.postjobfree.com

OBJECTIVES:

Seeking employment that allows me to grow professionally, while being able to utilize my skills for the betterment of the organization with the best use of my dedication, determination and resourcefulness.

QUALIFICATIONS:

Well experienced in sales and customer service.

Able to work under pressure, highly flexible and adaptable.

Career oriented.

Ability to work in a team.

Good leadership abilities.

Ability to sell and negotiate.

Multitask

WORKING EXPERIENCES:

Crumbs Elysee Restaurant & Café

Motor City, Dubai, UAE

Hostess/Cashier (2018-2019)

Hostess is responsible for greeting guests at the door.

Seats and presents clean menus to guests in a friendly, professional and quick manner.

Operated cash register and enthusiastically accepted payments from costumers.

Resolved customer needs using professionalism and sensitivity.

Transformed difficult customers into loyal, repeat guests.

Handled purchases in cash, credit cards, and ATM debit per company policy.

Performed other duties as assigned my Manager.

Upselling add ons such as beverages, desserts, etc. to increase restaurant.

Address any customers concerns and complaints immediately and effectively with the help of management when needed.

Maintain a clean and safe working environment for myself as well.

Possess a positive attitude, ability to work in a team, and a strong work ethic.

Magic Mall Department Store

Urdaneta City Pangasinan Philippines

Sales Representative (2015-2017)

Assisting customer as soon as they arrived at door step.

Ensures the customer is satisfied with our services.

Maintain clean and orderly checkout areas.

Selling products and services using solid arguments to prospective costumer.

Recommends changes in products, services and policy by evaluating results and competitive developments.

Resolves costumer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Contributes to team effort by accomplishing related results as needed.

Giving clear information to the guests.

Matutinas Gerry’s Seafood House

Urdaneta City, Philippines

Waitress cum Cashier ( 2013-2015)

Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus.

Refilling beverages and performs light housekeeping duties such as cleaning glasses and menus and ensures restrooms are clean, stocked and orderly.

Observant to Guests’ needs throughout dining experience to ensure they receive high quality service.

Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for To Go orders.

Answer incoming calls to the restaurant and provide appropriate service.

Serve the guests in an accommodating manner.

Deliver food and beverages to any table as needed.

Report to property on time and in proper uniform.

PERSONAL INFORMATION:

Citizenship: Filipino

Language spoken: English, Tagalog

Age: 25

Gender: Female

Status: Single

Passport: P7291390A

Visa Status: Visit Visa

EDUCATIONAL BACKGROUND:

Global Skills Institute (Hospitality Training)

6 months; 2012

Don Ramon E. Costales Memorial National High School

2011-2012

Secondary

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