Customer Care Marketing Executive

CURRICUCULUM VITAE

UPESH SHAKYA

Mobile: +965-********

Email: adcbcx@r.postjobfree.com

+965-***-***-** (whatsaApp only)

PERSONAL PROFILE:

I am an annual team player who works equally well on my own initiative. I have effective communication skills and I am willing to learn new skills. I am a smart working, organized customer focused individual who enjoys the day-to-day contract of the working environment and its challenges. I am regular, punctual, and self-efficient and take my work seriously. I also enjoy helping customers with their needs and have the ability to multi-task.

OBJECTIVE:

Seeking a position in which to enhance my career as Customer Care Assistant by becoming a valued member of your team.

WORKING EXPERIENCE:

Worked at Hotel yak & yeti, Everest and The Annapurna Hotel as a Casual (Customer care) during the hotel managing package.

Worked as marketing executive in shrestha knet wares.

Worked at ENOC/EPPCO STATION as a Customer Care Agent (CSA).

Crew member in KFG (Kout Food Group) at Burger King for last four years.

RESPONSIBILITIES:

Promote Customer Care.

Help customers to resolve their queries.

Stock inventory

Handling cash registration.

Develop rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution and display a caring in hospitality.

Follow the Code of Business Conduct & Ethics and other related policies, maintaining ethical behavior at all times.

Answer to the queries of the customers in an ethical and informative way.

Give appropriate and relevant information to the customers.

Maintain a position of trust and responsibility by keeping all customer business confidential.

Self-motivation to increase knowledge and skills by in-house trainings and seminars.

Answer confidently or find appropriate solutions to customers’ problems.

ACADEMIC QUALIFICATION:

School Leaving Certificate (SLC)

From Genuine Secondary School, Bhaktapur, Nepal.

Intermediate in Hotel Management and Business Mathematics.

From Prabhat College, Bhaktapur, Nepal.

NEBOSH IGC (Health and Safety) (Running)

PERSONAL INFORMATION:

Permanent Address :

Gauradha – 9, Jhapa, Nepal

Date of Birth:

9th December 1993

Marital Status:

Married

Sex:

Male

Nationality:

Nepalese

Language:

Nepali, Hindi, Arabic and English

Religion:

Buddhist

Passport No.:

05605271

Place of Issue:

Jhapa, Gauradaha Nepal

Date of Issue:

12th July, 2011

DECLARATION:

I hereby declare that all the statements started above are true and complete to the best knowledge and belief and nothing has been concealed/distorted.

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