Back Office Account
Resume:
Samya Salama Sayed Khalil Elmasry
*, ****** ****** **., **-Maadi, Kairo
*****.**********@*****.***
Objective
To practice my language & communication skills. Moreover, i want to gain more experience in work which will help me to be more professional to get a hiring position like team leader.
Education
06/2013 I graduated with a very good degree from the german department in the faculty of education at Ain Shams university.
Experience
10/2011-05/2013 Trainee as German teacher in El-Salam secondary school
08/2014-12/2014 Vodafone VIS German account as international account advisor "Back office"
01/2015-05/2015 Vodafone VIS German account as international account advisor "Web Chat"
06/2016-08/2017 Vodafone VIS German account as international account advisor "Mobile-Mail" (Only Escalation Handling)
12/2017-01/2020 Vodafone Enterprise Geman account " Technical Service Management"
Courses and Exams
08/2012 Language skills course in Heidelberg as a scholarship from DAAD – grad " very good" level B2
11/2012 Language skills course in Herder-Institute in Leipzig University as a scholarship from University of Leipzig
Languages skills
Language
Reading
Writing
Speaking
Arabic
native
native
native
German
fluent
fluent
fluent
English
good
good
good
Computer skills
MS Office: very good
Personal skills
-Eager to learn, self-motivated and open –minded.
-Decision maker, Cooperative & honest.
-Ability to work under pressure.
-Ability to work in groups & individually.
-Good communication skills.
Activities & Interests
Learn foreign languages, swimming, traveling, communicating with people from other countries and cultures, speaking on German and Arabic, shopping and photography.
Contact this candidate