Sales Representative Customer Service

Ramon Antonio DL. Reyes

Address: #* ********** **, ****** ******, Valley 5, Parañaque City

Email: adcay8@r.postjobfree.com

Contact no.: 090********

OBJECTIVE:

To further enhance my skills as an individual and also as a team player in an educational environment of a company.

WORK EXPERIENCE

Company: Expand Realty Lubbock/Houston (Aug 2019- Jan 2019)

Position Held: CSR Back office support

Area: Home based

Duties: Customer service inbound and outbound calling. Resolving tickets and concerns thru chat, email and text. Appointment setter for photography booking sessions. Job modifications, scheduling, upgrading and cancellations.

Company: Expand Realty Lubbock/Houston (Jan 2019- April 2019)

Position Held: Appointment setter/ Marketing associate

Area: Home based

Duties: Customer service for E-mail, Inbound, Outbound & Chat. Facebook manager.

Company: Tas Services Manila Inc. (Jan 2016- Jan 2018)

Position Held: Data Encoder

Area:Trafalgar Plaza Makati City

Duties: Sports data encoder; provide weekly progress reports; provides statistical data compilation for processing.

Company: IBEX Global (Jan 2015- Dec 2015)

Position Held: Customer Service Representative/Technical Representative (ATT Uverse/DIRECTV)

Area: SM BF Sucat Paranaque

Duties: Accomodates new/old customers needs/wants; provide/sell internet/TV services for new/current customers; negotiates/computes/handles all billing concerns for TV/internet; provide solutions for customers technical problems; attend company provided monthy training sessions.

Company: SPI Global Makati (Jul 2013 - March 2014)

Position Held: Advance Technical Representative (Dish Network)

Area: Makati City

Duties: Accomodates new/old customers needs/wants; improved over-all company script for upselling; sells channels and insurance to all customers; negotiates/computes/handles all billing concerns; provide solutions for customers advance technical problems; attend company provided monthy training sessions

Company: Teleperformance Sucat (Jun 2009 -Nov 2009)

Position Held: Customer Sales Representative (Hotels.com)

Area: Santana Grove Sucat Paranaque

Duties: Handles international booking services of the company; accomodates to suit the customers’ needs and wants to provide the best experience; sells services to new customers; provides retention for clients intending to cancel.

SEMINARS ATTENDED

Powerspeak Incorporated:

2006 Public Speaking Seminar (Participant)

2009 Personal Awareness and Leadership Batch 6 (Participant)

2007 Public Speaking and Personal Communication Seminar (Participant)

2010-2013 Personal Awareness and Leadership (Staff)

2014 Power Sales Seminar (Participant)

2015 Personal Awareness and Leadership Batch 48 (Head Assistant)

2016 PowerSales Seminar for Megaworld (Head Assistant)

2017 PowerSales Seminar for Nu-Skin (Head Assistant)

2018 Personal Awareness and Leadership Seminar for Kuya J’s (Head Assistant)

2018 PowerSales Seminar for Eastern Telecom (Head Assistant)

SKILLS

•Good communication skills

•Online marketing

•Training and motivational skills

•Capable of multi-tasking

•Good leadership skills

•Computer literate, has a basic knowledge in Microsoft Office (Word, Excel and PowerPoint)

•Fast typing skills

PERSONAL INFORMATION

Age: 29 y/o

Date of Birth: December 4, 1990

Height: 5’10

Civil Status: Single

Citizenship: Filipino

EDUCATION

College:

2008-2012 Centro Escolar University Makati

2012-2013 Centro Escolar University Manila

AB Mass Communication Major in Broadcasting

High School:

2004-2008 St. James College of Parañaque

CHARACTER REFERENCES

To be given upon request

Contact this candidate