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Customer Service Maintenance Technician

Location:
St. Charles, MO
Salary:
60,000.00
Posted:
March 14, 2020

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Resume:

Russell D. Wagner

*** **** ****

Clever, MO *****

417-***-****

Summary

Successful and seasoned leader with a strong track record of accomplishment in customer service satisfaction with exemplary mechanical and technical knowledge. Experience in hiring, training and teaching employees with all levels of experience. Strategic thinker with excellent problem solving skills and ability to stay on task and accomplish goals. Over 30 years of technical and mechanical experience. Motivated, hard working, reliable, and productive: proven ability to deliver high quality work with excellent customer service.

• Excellent communication skills. Organized and focused

• Class B, CDL License with great driving record

• Proven leadership skills, effective trainer, hands on participation

• Innovative thinker; good listener; highly motivated; problem solver Professional Experience

Maintenance Supervisor Jan 11, 2016-Current

ZSI Foster Manufacturing Springfield, MO

• Maximizing and evaluating maintenance procedures for optimal performance

• Overseeing maintenance personnel and their daily work assignments, conducting annual reviews

• Minimizing personal injury risk, environmental and company asset damage

• Implementing production, productivity, quality, and customer service standards

• Improve function and reliability of facility systems during preventative maintenance program

• Restoring, rebuilding or replacing faulty or inoperative components and parts

• Meet financial standards by monitoring expenditures, identifying variances and implementing corrective actions

Maintenance Technician July 2015-Jan 2016

Diesel Exchange Incorporated Springfield, MO

• Perform highly diversified duties to install and maintain production machines and the plant facility’s equipment

• Provide emergency/unscheduled repairs of production equipment during production and perform scheduled maintenance repairs of production equipment during machine service.

• Perform mechanic skills including, but not limited to, mechanical, electrical, pneumatic, hydraulic, troubleshooting and repair of production machines.

• Read and interpret equipment manuals and work orders to perform required maintenance/service.

• Diagnose problems, replace or repair parts, test and make adjustments.

• Perform regular preventive maintenance on machines, equipment and plant facilities.

• Detect faulty operations, defective material to comply with safety regulations and maintain clean and orderly work areas

Fabrication Engineer/Tech July 2014-June 30, 2015

Accurate Metal Nixa, MO

• Study and interpret assembly instructions, blueprints and sketches

• Alter dimension to fit specifications

• Operate fabricating machines such as rolls, shears, and flame cutters

• Troubleshoot malfunctions and perform repairs as needed

• Fabricate and assemble structural metal products

• Resolve assembly and production issues

• Advise clients on alternative design and operating suggestions on jobs

• Build prototypes and test products

• Participate in product development

SKILLS

PROFILE

Russ Wagner Resume, page 2

Lead Wood/Pellet Installer/Service/Driver Aug 2010-July 2014 Nixa Hardware Nixa, MO

• Install/Service wood and pellet fireplaces/inserts by codes

• Maintained all fleet vehicles over 20 vehicles

• Supervised multiple stove installation crews

• Inventory controller/organization for 4 warehouses

• Communicated with home owners to provide best customer service

• Managed compliance with OSHA and company safety standards

• Ensure field operations installation is completed to meet quality standards

• Maintained a positive professional image towards all customers

• Conducted new employee trainings for small engines/stove installers/repairs Electrician/Journeyman Aug 2008-Aug 2010

Modern Neon & Plastic Nixa, MO

Local Union 453

• Operate 65’ ladder truck to service advertisement signs

• Serviced signs with voltage ranging from 120v-480v

• Troubleshoot any problems with transformers, ballasts and capitors

• Profound ability to isolate defects in wiring, switches, motors and other electrical equipment

• Diagnosed and repaired photo eye sensors and timers to control daily operations of signs

• Accurately assess problems and needs and provide adequate information and advice for customer decision making

• Serviced all types of signs including neon, florescent and L.E.D. signs

• Repaired parking, building and all of types of lighting equipment

• Perform all duties in a reasonable time scope with excellent precision and quality

• Deep knowledge of electrical systems including planning additions and modifications on secondary units

Supervisor/Head Fabricator Sept 2006-Aug 2008

Monarch Machine Company Nixa, MO

• Performed design improvements on machinery blueprints

• Designed new machinery

• Great ability to assign work to employees, prioritize the work of others and organize and coordinate the work of the unit

• Trained punch/press operators

• Constructed and fabricated parts, using hands tools and specifications

• Performed welding activities relating to repairs of heavy equipment such as backhoes, tractors, and trucks; fabricated special structures and devices.

• Strong ability to perform a variety of functions in the maintenance and upkeep of equipment

• Supervised welders and fabricators

• Exceptional ability to weld properties of various metals and alloys Owner/Master Mechanic Mar 1983-Sep 2006

Wagner Auto Sales & Service New London, IA

• Serviced all makes and models of automobiles

• Known for integrity and honesty in all customer dealings.

• Supervised staff to be productive and time efficient

• Serviced diesels, tractors, RV, motorcycles, and boats

• Managed a 24 hour AAA towing service to surrounding communities

• Performed business management duties such as maintaining records and files, preparing reports and ordering supplies and equipment



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