Purchasing Agent / Logistics Coordinator
Resume:
Charles C. Woods
Wilmington, DE 19805
**********@*****.***
OBJECTIVE
Motivated self-starter looking to further develop my administrative skillset to build myself into a valued member of an effective, impactful team. Looking to leverage my years of experience and proven adaptability to spark progressive development and success for both myself and the organization.
SKILLS PROFILE
Experienced in Agile and Lean methodology via work-related projects and software/system implementation; familiar with core principles from initial development to project completion
Well-versed in developing processes and standardizing operating procedures for day-to-day workflow to ensure interdepartmental workflow remains consistent and efficient
Solid grasp on client’s IT risk management software and general system health. Experienced in facilitating hardware/software functionality including Oracle and other Database programs, as well as assisting in organizational development, adapting standards of practice and requirements for internal purchasing and logistics staff.
Experienced in providing Tier 1/Tier 2 administrative and technical support to client base, including remote troubleshooting, software installation, user education, error correction, hardware issue diagnosis, and facilitating access to various systems. Solid understating of client-based software and web portals, including human resource information systems, inter-office spreadsheet resources, medical records, and others.
Strong understanding of logistical processes and workflow. Firm grasp on shipping/receiving and manpower planning for specific jobs, while coordinating client needs and system performance management with staff/engineers/contractors.
PROFESSIONAL EXPERIENCE
Software Services of Delaware – Purchasing Agent/Logistics Coordinator - November 15th 2013 through Present
Purchasing Agent/Logistics Coordinator bridging the IT and Sales departments to facilitate remote and onsite service, deliveries, license acquisitions, and renewals for various systems. Assist in training and development process for cloud based client backup systems, while handling job analysis and talent development process with staff. Handle routine performance management duties for client systems and backups. Maintain professional and industrial relations to facilitate Microsoft licensing audits. Streamline SOPs to ensure interdepartmental consistency and overall client satisfaction. Assist with employee relations for our internal benefits and compensation process by facilitating personal IT purchases for employees with payroll administration.
United Medical – A/R Representative - May 1st 2013 through November 14th 2013
Worked as an intermediary handling conflict resolution between doctors’ offices and insurance companies to ensure claims got processed and paid correctly. Facilitated client relations and payment process for settlement negotiations and insurance payments. Utilized Cerner based systems, as well as countless data entry systems, billing ledgers, web portals and provider service websites to facilitate client onboarding and manage the day-to-day training, development, and bookkeeping activities for client base. Navigated merger and acquisition process of several smaller insurance companies by working directly with doctors’ offices to resolve payment conflicts to maintain client retention. Actively participated in leadership development resources and training available to further my value and ability.
Wilmington Savings Fund Society (WSFS Bank) – Personal Banker - February 1st 2012 through April 15th 2013
Attended to the needs of the customer base in the role of both a banker and teller. Managed and serviced existing accounts, opened new relationships, managed private information, and escalated requests in a referral based system. Assisted bank patrons with their personal resource planning and budgeting by explaining our range of banking services. Attended to general bank tasks, such as transactions, notifications for accounts, and customer requests.
Dunbar Armored Services – ATM Technician – March 12th, 2009 – November 15th 2011
Utilized risk management and attentive precaution to ensure safe and prompt transport of funds and valuables to and from various locations, documenting check-ins, pick-ups, and drop-offs. Maintained a tight pre-planned schedule and route. Coordinated routes for other drivers, while handling setup and replenishment of ATMs and various bank machinery (following DOS prompts for settlement methods, utilizing integrated teller software, maintaining physical/digital records for bank retention). Assisted in opening the vault in the AM and handing setup for morning truck routes.
EDUCATION
Associate Degree, Hotel, Restaurant & Institutional Management 2007
Delaware Technical & Community College, Wilmington, DE
Diploma, College Preparatory Studies 2004
Wilmington Christian School, Hockessin, DE
CERTIFICATIONS
Microsoft Certified Solutions Associates – Office 365 Cloud-Based Systems 2016
CompTIA Net+ Certification 2015
CompTIA A+ Certification 2014
PROFICIENCIES
Team oriented, strong interpersonal communicator, passionate about talent development
Proficient in Microsoft Office programs including Excel, Word, Outlook, Powerpoint, Visio, Office 365, etc.
Familiarity with business communication systems and message boards, such as Slack, 3CX, web conferencing, and intranet communication trees
Self-starter/goal oriented; solid time management skills in regards to organization, prioritization, and delegation
Well rounded and flexible with a robust transferable skillset and strong attention to detail
AFFILIATIONS & HONORS
Next Step Scholarship, Delaware Technical & Community College
Merit Scholarship awarded to incoming freshman
Hotel, Restaurant & Institutional Club, Delaware Technical & Community College
Participated in school fundraising and various class-affiliated leadership development activities
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