Jinu Kurian Joy
Bachelor of Science, Computer Science (BS CS) September 2013-January 2017
William Paterson University / Wayne, NJ
Onsite IT Technician July 2019 - Present
Geeks On Site
●Install/upgrade/repair/troubleshoot PC/laptop/phones/printers/home entertainment
●Support end users on varying technical problems
●Clean up wiring on several electronic devices and computers
IT Service Excellence Lead/Onsite IT Jan 2019 - Present
Computer Doc Associates / East Hanover, NJ
●Active Directory/Password Reset/Account Unlocks
●Disconnect/Reconnect office IT devices
●Log and document tickets for IT incidents in ServiceNow
Office Administrator May 2018 - Jan 2019
Zyxware Technologies / Hackensack, NJ
●Perform all administrative functions of the office, including record keeping and communication.
●Conduct market research and generate sales leads
●Assist in designing marketing proposals for prospective clients.
●Completed web development training using Drupal software
Customer Service Associate June 2015 – Jan 2019
Staples, Inc. / Bergenfield, NJ
●Assist customers in various queries from office supplies to technology.
●Opened and balanced cashiering stations.
●Reconciled daily activity journal
●Routed and escalated customer inquiries to tech service and copy center.
●Operating Systems: Microsoft Windows 3.1-10, Microsoft Server NT-2012 R2, Mac OS, UNIX
●Networking: TCP/IP, LAN/WAN, WLAN, DHCP, FTP, Cloud Computing
●Software: Microsoft Office Suite, Microsoft SQL Server Management Studio, MySQL, ServiceNow, Deployment Technician Certification
●English, Malayalam, Spanish