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Office Customer Service

Florham Park, NJ
25/hourly or 50k/annual
March 14, 2020

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Jinu Kurian Joy

*** ******** ******, ***********, ** 07621 201-***-****


Bachelor of Science, Computer Science (BS CS) September 2013-January 2017

William Paterson University / Wayne, NJ


Onsite IT Technician July 2019 - Present

Geeks On Site

●Install/upgrade/repair/troubleshoot PC/laptop/phones/printers/home entertainment

●Support end users on varying technical problems

●Clean up wiring on several electronic devices and computers

IT Service Excellence Lead/Onsite IT Jan 2019 - Present

Computer Doc Associates / East Hanover, NJ

●Active Directory/Password Reset/Account Unlocks

●Service/troubleshoot printers

●Install/Move/Reconfigure printers

●Disconnect/Reconnect office IT devices

●Update drivers/firmware

●Log and document tickets for IT incidents in ServiceNow

Office Administrator May 2018 - Jan 2019

Zyxware Technologies / Hackensack, NJ

●Perform all administrative functions of the office, including record keeping and communication.

●Conduct market research and generate sales leads

●Assist in designing marketing proposals for prospective clients.

●Completed web development training using Drupal software

Customer Service Associate June 2015 – Jan 2019

Staples, Inc. / Bergenfield, NJ

●Assist customers in various queries from office supplies to technology.

●Opened and balanced cashiering stations.

●Reconciled daily activity journal

●Routed and escalated customer inquiries to tech service and copy center.


●Operating Systems: Microsoft Windows 3.1-10, Microsoft Server NT-2012 R2, Mac OS, UNIX

●Networking: TCP/IP, LAN/WAN, WLAN, DHCP, FTP, Cloud Computing

●Languages: C/C++, Java, JavaScript, SQL, Python, Ruby

●Software: Microsoft Office Suite, Microsoft SQL Server Management Studio, MySQL, ServiceNow, Deployment Technician Certification


●English, Malayalam, Spanish

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