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Customer Service Sales

Lawrenceville, GA
March 13, 2020

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Education Georgia Gwinnett College Anticipated Graduation Date: May 2021

Information Technology: Systems & Security Major GPA: 3.68


Proficiency in Microsoft Office & Google Suite- Intermediate proficiency with various Microsoft and Google client software.

Java Language - Intermediate programming knowledge with IDEs such as Dr. Java & Eclipse

Database Implementation- Developing and scripting multiple databases using SQL Server, Microsoft Access, and Oracle SQL Developer.

Network Implementation- Setting up and configuring networks using Windows and Linux operating systems, monitoring network traffic using Wireshark, detailed understanding of consoling into several different hardware.

Communication/Writing- Effectively able to critique multiple concepts and principles of IT in written and oral form

Employment History

Cash America Pawn - Sales Associate/Pawnbroker (Aug 2017-present)

Maintain a strong commitment to customer service by assisting customers with financial and merchandise solutions

Supervised 4 employees to ensure all opening and closing goals were met daily

Maintain basic computer literacy and a high energy sales personality

Implemented new open and close procedures, cutting times by 25%

Oversaw cash balances and bank withdrawals of up to $1000

Helped boost loan and buy base balances from $5,000 to $15,000 during my tenure

Established ideal appraisal skills to research and determine approximated values of customer goods for loans and purchases.

Community of Bosniaks – Technical Support (Sep 2018-present)

Installed, upgraded, and sustained several workstations client’s software and hardware using Windows 7/10

Diagnosed and evaluated all encountered network and hardware issues

Developed documented procedure tools for troubleshooting and resolving future technical issues.

Wendy’s - Crew Member (Aug 2016-June 2017)

Communicated with coworkers frequently and effectively to ensure all transactions were precise and in a prompt manner.

Organized and cleaned dining, kitchen, and service areas of the store

Promoted and sustained customer satisfaction through personal interactions

Resolved all customer needs and complaints using professionalism and sensitivity

YMCA & GFC - Soccer Referee (2014-2016)

Instructed and refereed teams of youth aged soccer games in various positions

Ensured all safety procedures were met prior to the conduction of all games

Guided and explained the rules of the game to staff members and players

Reported all match results and incidents to regulating organizations in a timely manner

Voluntary Experience

Community of Bosniaks (2017-present)

Over 100 annual volunteered hours

Renovated the interior and exterior structure of the building

Coordinated multiple, large events with environments of over 100 people

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