Quality Engineer Customer Service

MAYFER S. GASANGUE

QUALITY ASSURANCE & PURCHASING HEAD

(AUTOMOTIVE PARTS ASSEMBLY)

Khalidiya Abu Dhabi / *************@*****.*** / +971-**-***-**** PROFILE

A highly motivated & enthusiast with a 10 -years extensive experience for Quality Assurance and standard practices in a renowned Electronics Company. Obtain a challenging position with a company that can utilize a creative mind, an enthusiastic thirst for knowledge and a desire to exceed the expected standard of performance.

PROFESSIONAL BACKGROUND

QUALITY ASSURANCE / SUPPLIER’S CONTROL & PURCHASING HEAD Mitsuba Philippines Corporation (Plant1), Cavite Philippines April 2017 – September 2019

• Coordinate matters with suppliers and customers regarding ordered product.

• Assist customer's request /report.

• Supplier sourcing and development.

• Prepare and coordinate cost reduction activities with suppliers.

• Monitor Quality Target KPI’s and provide improvements if necessary.

• Conduct Supplier's Audit Visit and Evaluation.

• Check and review of section’s documents and reports.

• Provides direction to subordinates on parts development, negotiation with suppliers Supplier selection, supplier accreditation, cost reduction activities.

• Ensure on time response to customer related to their inquiries.

• Preparation of check sheets/Inspection procedure /reference of Material Inspection.

• Coordinate with Main Plant (Japan) about product issues.

• Initiate/recommends and provide solutions through designated job.

• Monitor and evaluate QA Engineers and staffs.

• Operate IMDS System (International Material Data System)

• Attend Quality meetings

• Perform tasks designated by the General Manager.

• Conduct Internal & Supplier’s Audit (Quality Management System) QUALITY ASSURANCE ENGINEER (QA/QC)

Mitsuba Philippines Corporation (Plant1), Cavite Philippines April 2013 – April 2017

• Coordinate with Suppliers & VIP Customers

• Review of 8D/5P Report submitted by the suppliers

• Evaluate sample parts based on Drawing specification before conducting trial for production use

• Conduct Suppliers Audit (Checking of Process/Product/Contamination/QMS)

• Prepare and issue Rejection/ Information report in case of material problem.

• Initiate and recommend suppliers improvement

• Assist Line trials for newly introduced parts and new mould parts.

• Preparing & Checking of suppliers monthly sorting expenses

• Conduct testing of hazardous substances (Substance of Concern) using XRF machine

• In-charge in IMDS (International Material Data System)

• Attend Quarterly Suppliers Quality Meeting

DESIGN & QUALITY ENGINEER (EXPORT)

House Research Development (Singapore) Private Limited, Cavite Philippines August 2009 - 2013

• Designing & Checking electrical items and wirings of house plans for Japan export

• Handling, monitoring & supervision of technical staffs

• Attends & handles customer complaints

• Designing and checking of water pipes design connection

• Delegates training for the employees regarding the new processes

• Provide information on trends and developments in the team

• Provide Technical Submittals and Reports

KEY SKILLS

Excellent Interpersonal and Communication Skills

Enthusiastic, Highly Motivated and High Tolerance

to work under pressure with minimal supervision

Honest, Systematic worker, willing to render

overtime during peak seasons & aggressive in

welcoming new challenges

Results Oriented and driven with Initiative

Excellent Leadership Qualities

Internal & External Auditor

EXPERTISE

Strong organizational, administrative and

general office skills

Office Management

Records Management

Database Administration

KNOWLEDGE OF

Bachelor of Science in Electronics &

Communications Engineering

Philippines 2004 -2009

EDUCATION

VISA STATUS:

Husband Visa

(Word/Excel/Power Point)

Advance Skills in Microsoft Office

ge

Customer Service

Expert on using measuring tools such as

(Caliper, Coating Tester, Micrometer,

Height Gauge/Quick scope, Pin gauges etc.

Planning and Problem Solving

Communication and Writing Skills

Basic Operation of SAP

Executive Support

Technical Submittals & Report

Auditing – Internal, Suppliers Audit

(Quality /Safety)

Inventory & Control of Stocks

AUTOCAD

Material Evaluation using engineering drawing

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