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Customer Service Marketing

Location:
Sydney, NSW, Australia
Posted:
March 15, 2020

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Resume:

Introduction to Resume

I am a selfless and purpose driven, highly effective and motivated young man. Very assertive and energetic who is able to bring along networks necessary to give direction to a vision. A team player and meticulous, proactive and takes initiative(s) to inaugurate changes when necessary.

China University of Geosciences (Wuhan), injected me with Masters’ degree in Public Administration from 2013 to June 2016, with 3.449 as my final GPA on scale of 4.00 including 52 credit hours instead of 28 as required. This was as a result of the other courses I wholeheartedly took from other departments in addition just to enable my knowledge gap be deepened, expanded, broadened and solidified. Currently, am a PhD candidate in public administration in Huazhong University of Science and Technology and will be graduating in June 2020. Again, with my skill and experience as a marketer, I am a person who is able to communicate under pressure thus, I am a natural sales leader and public speaking is not a canker. I have the ability to motivate a team to action and very forceful with my ideas and sticks to my convictions. Some weaknesses about my personality are that, I never feel insecure of any leadership position. I can be very hard on myself to avoid mediocrity and strive for excellent. I always try to set proper boundaries and maintain the respect of order. However, with these weaknesses above, I am able to turn them into strengths when the people around me are positive minded individuals who embrace(s) the hard truth.

As an individual, I have the ability of cognition, thus giving thoughts to cluster of issues. Thinkers like to analyze and ruminate on the pros and cons of multiple circumstances and then make a logic decision that is consistent with their perspectives and values. The goal is to keep it impersonal thus, not allowing desires to influence the decision at every giving point.

I have vigorous skills in multifaceted arenas that uncover a whole new world of possibilities for success. I have absolutely no geographical preference and can easily adapt and fine tune to any neo environment bequeath me, erase shortcomings, a social paragon, collaborate successfully and would be valuable to all and sundry in diverse dimensions.

My resume below reveals the hidden aspects of the epithets regurgitated above. RESUME

APHU ELVIS SELASE

HUAZHONG UNIVERSITY OF SCIENCE AND TECHNOLOGY,

430074, LUOYU ROAD, 1037. HUBEI PROVINCE.

E-MAIL: adca0h@r.postjobfree.com

MOBILE: +86-156********

CAREER OBJECTIVES

To be part of a performance focused, results oriented and an excellent team with great opportunities for development thereby, becoming a worthy emissary of change, hence living beyond the expectations of all.

PERSONAL DETAILS

Date of Birth: June 14th 1981

Gender: Male

Marital Status: Single

Mother Tongue: English

Nationality: Ghanaian.

TEL: +86-156********

EDUCATIONAL LADDER

Huazhong University of Science and Technology, Wuhan (2017 – Hitherto) Expected to complete in 2020 June

Programme: Public Administration

Major: Administrative Management

Degree: PhD

China University of Geosciences (Wuhan) (2013 September - 2016, June) Programme: Public Administration

Degree: Master’s Degree

Ghana Institute of Management and Public Administration (2007 – 2010 June) Programme: Public Administration

Degree: Bachelor of Arts

Bishop Herman College Kpando, Volta Region.

(2000-2003)

RELATED COURSES OF STUDY

Government, African History, Literature In

English, Social Studies, Integrated Science,

Mathematics and English Language.

PROFESSIONAL JOB EXPERIENCE

JUST PREVIOUS EMPLOYMENT: Staben Creative Solution Ltd.

(2012 July 14

th

– 2013 August)

POSITION: Public Relations Officer

DUTIES:

Responsible for selling the image of the firm in as much as creating public awareness is concerned

The mouthpiece of the company

Responsible for training new employees

Responsible for negotiating in the name of the company NATIONAL SERVICE: Accra Metropolitan Assembly (AMA)

(Central Ayawaso Sub Metro)

(July 2010 - 2011 March)

DUTIES:

Cross examination of receipts

Computerization of taxes and the charges on people.

Procedures use to collect taxes from people.

Verification of business premises.

INTERNSHIP:

Accra Metropolitan Assembly (Aug-Oct 2008)

Department: Research and Monitoring Unit

Position: As a Field Worker.

Role Assigned: Verification of business premises.

EMPLOYMENT Jorbies Financial Services Ltd (Swedru)

(2006 January – 2007 August)

POSITION: Credit Analyst.

DUTIES:

Visiting clients’ homes/business places and gives an objective intelligence report leading to disbursement of loans.

Establish and maintain a continuing relationship with all loan clients.

Assess client’s business /employment to ascertain credit worthiness.

Critically analyse loan application and make recommendation for approval.

Monitor and make collections of all loans disbursed.

Report to management about challenges of loan applicants with recommended solutions.

Assisting in storming for new clients.

Helping to identify loan defaulters and coming out with strategies to recover all loans.

Having relationships with loan clients and offering business advice to them in order to improve on their businesses.

Any other assigned duties.

POLYSACKS COMPANY LTD: (2004-2005)

POSITION; A Junior Supervisor.

RESPONSIBILITIES:

Checking on both present and absentees.

Responsible to the senior supervisor.

Taking of stocks.

Checking of unwanted products.

LEADERSHIP POSITIONS HELD.

Officer In Charge Of Loans (Jorbies Financial Services)

(2011 – 2012 May)

Electoral Committee Chairman: (GIMPA)

(2009-2010)

Vice President: GIMPA

(2009-2010)

Supervisor: Polysacks Company Ltd.

(2006-2007)

Sports Prefect: Bishop Herman College

(2002-2003)

Sports Prefect: St. Francis Demonstration JHS

(1999-2000)

OTHER TRAININGS

RIDGEWOOD ENGLISH INSTITUTE

(2010-2011)

Teaching English to speakers of other Languages

Teaching English as a Second Language

Teaching English as a Foreign Language

ABCON GHANA LIMITED

May 2008 (Project Management Workshop)

CHARTERED INSTITUTE OF MARKETING, GHANA

May 2008 (Career Development Seminar)

BUSINESS GROWTH CLINIC

March 2010 (Job Interviews and CV Writing Seminar)

International Conference in Public Policy. November 2018. (Wuhan) A REVIEWER OF MANUSCRIPTS

Reviewed a handful of manuscripts for SCIENCEDOMAIN

Reviews for INTERNATIONAL KNOWLEDGE PRESS.

RESEARCH INTERESTS.

Urban Land Management

Public Administration

Public Policy

Management

Psychology

Real Estate

Land Resources Management

Land Conflicts

Human Resources Management

Marketing

Time Management

PROFESSIONAL MEMBERSHIP

A member of ‘Professional Marketers Association of Ghana Students’(PROMAGS)

A member of ‘Society of Petroleum Engineers’ (SPE)

A member of Association of Business Executives (ABE)

A member of Chartered Institute of Marketing, Ghana

A member of research gate

A member of Academia

A member of LinkedIn

TECHNICAL SKILLS

Strong public speaking skills.

Team working ability

Protean

Presentation Skills

Shrewd.

Ability to Handle Objections and Rejections

Identification of Customer Needs

Self-Drive and Self Starter

SPECIAL ATTRIBUTES

Emotionally stable and highly motivated person with excellent interpersonal skills.

Ability to take initiatives, work independently and under pressure.

Honest and happy to work both in team and on own initiatives.

Have superior oral and written skills in English language, analytical skills and IT skills.

Capable of adjusting to new job methods and environmental changes.

Good interpersonal communication skills

Social paragon

Prone to fallibilities as a human

Very vocal

Strategic planner

Excellent, analytical, negotiating and persuasive skills ACCOMPLISHMENTS

At Staben Creative Solution Ltd;

Always negotiates successfully in favour of the company as expected of the CEO

Won 77 proposals proposed by the company during my tenure as the PRO

Won 5 government contracts in favour of the company through my negotiation skills

Able to train 48 employees for the betterment of the company so far

Always sold the reputation of the company no matter what the status quo At Jorbies Financial Services;

I built a customer base of 235 savings clients within 2weeks.

I helped built a customer base of 95 commercial loan clients within 6months with some repeated loans.

I was a marketing executive for 2months after which I was made the loan officer.

The company made no loss in respect of default as the loan officer.

Played the role of a cashier for some time.

Attending to customers’ complaints and always assisted in solving them appropriately at the nutshell.

Able to maintain a cordial working relationship with people at all levels.

Ensured that work was delivered to the highest quality level and to the expectation of all and sundry.

At Ghana Institute of Management and Public Administration (GIMPA)

As the vice president of GetFund hall, I championed the course of inmates in respect of academic affairs with a success.

During my reign as the hall vice president, I was able to organize a very successful inter- hostels quiz competition.

Helped planted ornamental plants for beautification purposes within the hall’s environs.

My generation of idea brought the purchase of borborbor drums and 100 pieces of plastic chairs for the hall.

I was part of the excellent team which won the gold medal for the hall for the first time during our inter-hostels gala competition.

I happened to be the initiator of morning devotion of the entire hall of 840 inmates.

I was able to lobby for street lights from campus to the Getfund hall and the attacks from predators, perpetrators and rapists came to a halt.

As the electoral committee chairman of School of Business and Management Studies

(SOBAMS), GIMPA, I was able to conduct a free, fair, and transparent cum violence free election.

I handed over peacefully to my predecessors.

List of Academic Publications

The researcher was able to publish 23 academic papers (still counting) and all written in English language as the lingua franca. The tittles of such papers, coupled with their respective journals cum their dates of publications are enumerated below. Publication 1

The Impact of Recruitment and Selection Criteria on Organizational Performance. GN Bank, Greater Accra Region of Ghana as the Mirror. (Journal of Public Administration and Governance) Date of publication was September 2018. FIRST AUTHOR

Publication 2

How Organizational Culture Affects Employee(s) Work Engagement in the Insurance Industries in Ghana: An Ambidextrous Approach [AAA]. (Journal of Management and Strategy) Date of publication, October 2018.

FIRST AUTHOR

Publication 3

Building Image in the Airline Industry. Pakistan International Airline as the Point of Convergence. (International Journal of Recent Advances in Multidisciplinary Research) Date of publication May 2018.

FIRST AUTHOR

Publication 4

Challenges and Sustainable Development of Small and Medium sized Enterprises: Evidence from a Local Processing Company in Ghana (Nkulenu). (Advances in Social Sciences Research Journal). Date of publication, May 2018.

FIRST AUTHOR

Publication 5

The Impact of Ghana Government Poverty Alleviation Actions in the National Poverty Eradication Programme. (SSRN) Date of publication, June 2018. FIRST AUTHOR

Publication 6

Effects of Opportunity International Savings and Loans Credit Facility on Maize Production and Health: Evidence of Techiman Municipality in Ghana. (Journal of Agricultural Science and Food Research) Date of publication, 2017.

FIRST AUTHOR

Publication 7

Development of Finite Difference Explicit and Implicit Numerical Reservoir Simulator for Modelling Single Phase Flow in Porous Media. (Earth Sciences). Date of publication October 2018.

FOURTH AUTHOR

Publication 8

The Role of Public Administration Encapsulating Public Policy Making and Implementation in Ghana. (Journal of Public Policy and Administration). Date of publication 2018.

FIRST AUTHOR

Publication 9

Climate Variability: Cocoa Farmers Perception and Coping Strategies, Suaman District of Ghana as the Focal Point. (Environment Pollution and Climate Change) Date of publication, 2017.

FIRST AUTHOR

Publication 10

The Study of Time Management in Civil Service Institutions. A case of Accra Metropolitan Assembly. (European Journal of Business and Management) Date of publication, 2015. FIRST AUTHOR

Publication 11

Public Policy Making Issues in the Perspectives of Universal and Academic Discipline.

(International Journal of Engineering, Management and Science. Thus, Allied Journal) Date of publication was June 2015.

FIRST AUTHOR

Publication 12

Land Tenure System in the Pre - Colonial Era. Ghana as the Insight. (International Journal of African and Asian Studies) Date of publication was October 2015. FIRST AUTHOR

Publication 13

The General Overview of the Phrase ‘Fuzzy Logic’ (International Journal of Engineering, Management and Science. Thus, Allied Journal) Date of publication was June 2015. FIRST AUTHOR

Publication 14

Domestic Violence as a Repugnant Act in the Society. Sierra Leone as the Bone of Contention. (International Journal of Engineering, Management and Science. Thus, Allied Journal) Date of publication is June 2015.

FIRST AUTHOR

Publication 15

Development of Finite Difference Explicit and Implicit Numerical Reservoir Simulator for Modelling Single Phase Flow in Porous Media (Earth Sciences). Date of Publication: 2018. FOURTH AUTHOR

Publication 16

Precipitation and Rainfall Types with Their Characteristic Features. (Journal of Natural Science and Research) Date of publication was October 2015. FIRST AUTHOR

Publication 17

Public Finance and the Responsible Factors Coupled With Public Expenditure. Ghana as the Focus. (Journal of Economics and Sustainable Development) Date of publication was October 2015.

FIRST AUTHOR

Publication 18

Impact of Disaggregated Public Expenditure on Unemployment Rate of Selected African Countries: A Panel Dynamic Analysis Approach. American International Journal of Humanities, Arts and Social Sciences) Date of Publication: 2019. FIRST AUTHOR

Publication 19

The Identity of Brand with its Influenceable Character on Client Choices of Predominant Restaurants Accra as the Lens. (Journal of Accounting & Marketing). Date of Publication: 2018. FIRST AUTHOR

Publication 20

Comparative Study of Managerial Effectiveness on the Principles of Public and Private Enterprises. (Asian Research Journal of Arts & Social Sciences). Date of Publication: 2018. FIRST AUTHOR

Publication 21

The Acute Consciousness of Clients Fathoming Level Encompassing Product Content Inscriptions Leading to Their Purchase Decisions: Empirical Evidence from Ho Town.

(Psychology). Date of Publication: 2018

FIRST AUTHOR

Publication 22

A Multicultural Comprehension of Traditional Dancing in Ghana and China: A Genealogical Analysis. (American International Journal of Humanities, Arts and Social Sciences) Date of Publication: 2019.

FIRST AUTHOR

Publication 23

The Public Institutions Organizational Structure and the Challenges of Reform Implementation in Public Sector Agencies in Ghana. (International Journal of Current Research) Date of Publication: 2019

FIRST AUTHOR

This link serves as an attest: https://www.researchgate.net/profile/Aphu_Elvis_Selase HOBBIES

Reading Intellectually Challenging Novels,

Writing of Poems and

Writing Articles for Publications

Playing Football.

CAREER SUMMARY

A creative corporate professional, endowed with providing comprehensive administrative support, clientele service(s) and ideal leadership. Admirable interpersonal and organizational skills coupled with exceptional experience in the media landscape. Effective in:

Negotiation Skills

Sales Management

Personal Development

Customer Service Orientation

Verbal Communication Skills

Communicating actions and schedules

Being accustomed with institutional memory

REFEREES

Dr. Chen Xing

China University of Geosciences, Wuhan.

Tel: +861**********

Email: adca0h@r.postjobfree.com

Prof. Jiangfeng Li

China University of Geosciences, (Wuhan)

Dean of Land Resources Management

Public Administration School

Tel: +861**********

Email: adca0h@r.postjobfree.com

The Director.

Mr. Stanley Aphu

Staben Creative Solution Ltd

P. O Box 3424

Accra – High Street.

Tel: +233*********

The Manager.

Mr. A. K. Asubonteng

Jorbies Financial Services

P. O. Box 5525

Swedru - Branch

Tel; +233***-***-***



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