Monique Lane

720-***-**** - adc9vk@r.postjobfree.com

Denver, CO - www.linkedin.com/in/MoniqueALane

SUMMARY:

●Strong problem solver with 3 years’ experience providing excellent service to internal and external customers

●Detail-oriented auditing specialist who ensures documentation accuracy and compliance

●Strong organizational and interpersonal skills; the ability to effectively interact with diverse stakeholders

●Computer proficiency including the Microsoft Office suite, insurance and auditing management systems, and customer relationship management software i.e., Salesforce

ACADEMIC ACHIEVEMENTS:

Community College of Aurora, Aurora, CO

Associate of Arts, Business, expected graduation May 2020

High Tech Early College, Denver, CO

GPA: 4.1

WORK EXPERIENCE:

Pinnacol Assurance, Apprentice, Denver, CO August 2017- Present

●Collaborated with internal teams by building trust, cultivating relationships, and collaborating to make accurate judgements on challenging policies

●Audited, prepared, and billed client policies for accuracy and completeness

●Consistently met production metrics and goals, decreasing audit inventory for 2019

●Communicated with various stakeholders including policyholders and providers

●Spoke to local and national audiences to promote the apprentice experience

●Completed monthly canceled policy audits

Walmart, Apparel, Commerce City, CO May 2018- May 2019

●Stock, replenish, and organize inventory with accuracy and efficiency

●Cash-handling experience

●Provided best-in-class customer experience with every interaction

LEADERSHIP AND SERVICE

●Black Student Alliance, Student Member

●Student Government, Student Member

●National Honors Society, Vice President

HONORS AND AWARDS 2018-2020

●Outstanding Apprentice of the Year

●Class Salutatorian

●Denver Mile High Scholar

Contact this candidate