ELHADJ CHIKHAOUI

Seattle, Washington (reloc. possible) - adc9tg@r.postjobfree.com - 206-***-**** - linkedin.com/in/elhadj-chikhaoui/

EDUCATION

University of Washington – Michael G. Foster School of Business Seattle, WA, USA

Master of Science in Information System s – GPA : 3.8/4 June 2020

University of Science and Technology Algiers, Algeria

Master of Science in Computer Science June 2013

WORK EXPERIENCE

Furbo Seattle, WA

Product Intern Dec 2019 - March 2020

Collaborated with US leadership and offshore Engineering to evaluate home monitoring smart cameras to uncover technical faults and suggest improvement changes.

Steered WWR (Work With Ring) integration, targeting $5M in incremental revenue in first 12 months of partnership.

Improved WWA (Work with Alexa) integration customer experience based on users’ feedback and performed market research for additional Internet of Things/Smart Home Devices integrations.

Philip Morris International Algiers, Algeria

Senior Product Manager Jan 2019 – Jun 2019

Directed end-to-end product development working with engineering to establish scalable e-commerce ecosystem (B2B/BC2) of interconnected platforms on AWS, generating >10% in market share, with >$1M budget and expected traffic of >250K in B2C and >20K in B2B by the end of 2019.

Led cross-functional teams in 3 different locations in North Africa to drive the vision and execute on product/features roadmap for a consistent experience tailored to local customers across products, platforms, and devices.

Ran QA phase and established feedback collection and analysis, resulting in a 80% decrease in bugs encountered.

Determined the requirements for Early Usable Product, MVP, and final product and assessed release readiness.

Implemented the GDPR compliance process working with Legal to ensure alignment with latest regulations.

Technical Product Manager Mar 2018 – Dec 2018

Launched the first B2B loyalty platform and mobile app in the market leveraging Salesforce CRM (>5k retailers) to digitize retailer engagement and maximize value extraction.

Owned the definition of product specs & roadmap, metrics, go-live strategy and UX in collaboration with Business Development, Marketing, Legal, Sales and external third party partners to meet anticipated business goals : 10K retailers onboarded by end of 2018.

Configured the platform’s analytics ahead of schedule, resulting in 6+ months’ worth of additional actionable usage data.

Implemented data migration from external 3rd party platforms into the central Salesforce Data Manager.

GE Digital Algiers, Algeria

Staff Technical Program Manager Oct 2016 – Mar 2018

Led the development, documentation, and execution of standardized internal tools with Engineering to measure key performance metrics across multiple power plants contributing to >$1M in cost savings.

Spearheaded data migration projects to aggregate 30+ on-premise ERPs into a AWS data lake with $100K budget.

Developed the long-range Business Intelligence projects (Tableau), consisting of >100 data sources for internal stakeholders (>2000), such as HR, finance, and operations management.

Additional experience :

GE Digital – Program Manager Jan 2015 – Sep 2016

Temps Nouveaux Media Group – Product Analyst Sep 2013 – Dec 2014

PROJECTS

Information Technology Architecture Competition Seattle, WA

Team Leader Dec 2019 – Apr 2020

Steered a team of 3 collaborators to architect and design an AI-based online learning tracking platform, using an Agile Methodology (Scrum) approach with clear milestones and 5 deliverables. Target userbase : 5k by year 1, 50% increase YoY.

SKILLS, RECOGNITIONS & CERTIFICATIONS

Python, Tableau, SQL, Salesforce, Jira/Confluence, AWS Cloud, Networking, Google/Adobe Analytics, Agile Methodologies/Scrum, MS Project, ServiceNow, ITIL, AI/ML (Scikit, Keras, Tensorflow), ServiceNow, A/B Testing

AWS Solution Architect-Associate, ITIL v4 Foundation certification, Fulbright Scholarship ’19.

Fluent in English, French, Arabic, Spanish.

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