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Data Analyst Engineer, DBA

Normal, IL
May 17, 2020

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Chidinma Ann Ughamadu 309-***-****


Result driven and adaptive team player with excellent knowledge and experience in Information Technology and Management, seeking to leverage background into an Information technology role with a progressive organization. EDUCATION AND TRAINING

Master of Science: Information Systems (Network and Telecommunications Mgt) [4.00] GPA Illinois State University Normal, IL 2020

• Completed coursework in [Practical Cryptography], [Practical Telecommunication Networking], [Wireless and Mobile Network Security],[Convergence Network] [Enterprise Resource Planning], [Advanced Database Management] and [System Analysis and Design]

Bachelor of Science: Management Information System Covenant University Ota Ogun State Nigeria Nigeria 2013 [3.51] GPA

• Completed coursework in [Data communication network], [Project Management], [Banking and Finance],

[Accounting], [Software engineering]


• Programming: PL/SQL (MS Access, Oracle), Python, R, Neo4j, PowerShell

• ITSM and Operating System: Windows, LINUX, MAC,

SCCM, Cherwell

• Analysis tools: MS Excel, Business Analytics with R, MS Access, MS Visio, Tableau, AWS quick sight

• ML/Predictive Analysis: Logistic Regression, K-Nearest Neighbor, Linear Regression, K-Means, ANOVA, T test

• ERP: SAP (PP, MM, CO, PS, WM and SD)

• Cloud technologies: AWS, Microsoft Azure, CLoudlab

• Business process enhancement recommendations

• Software development Lifecycle Management

• Project management

• User documentation

• Requirement Analysis

• Interpersonal relationship and customer service

• Leadership and Communication


Process Automation – Marmon Group June 2019 – August 2019

• Automated Pareto 80/20 analysis process using R, the goal was to reduce the time it took to do it manually from 5hours to 10minutes

Data Analysis – Illinois State University October 2018 – December 2018

• Used the OSEM process to independently analyze a large dataset gathered from Kaggle, the goal of the research was to determine if app rating and app type(paid or free) played a significant role in the number of downloads Security Notification Alarm System – Illinois State University September 2019 – December 2019

• The purpose of this project is to restrict physical access using Arduino mega 2560 and raise an alarm when restriction is not complied with by sending out notifications and email to authorities when this happens using Blynk software. Network Design – Illinois State University January 2018 – April 2018

• Designed a LAN network and configured VLAN and trunking on switches and routers EXPERIENCE

Graduate Assistant – Illinois State University Normal, IL August 2019 - Present

• Assist student on database administration related course work. SQL server database Data Analyst Intern– Marmon Group Chicago, Illinois May 2019 - August 2019

• Automated 80/20 analysis process using R, which reduced the time it took to do it manually from 5hours to 10minues

• Performed data analysis and data visualization of tail end spend management using AWS quick sight

• Analyzed temperature sensor data for the automation of the calibration process of an IoT device using R and Excel Endpoint Support – Illinois State University Normal, IL October 2018 - May 2019

• Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.

• BIOS setup and build systems environment on laptops and desktops for new users across different departments

• Routinely exceed call-handling goals, closing an average of 15 calls daily Business Analyst Technical Account Manager – Reftek Consulting Lagos, Lagos Jan 2014 - April 2017

• Conducted functional and non-functional Requirements gathering for Client projects through Interviews, Observations and Information gathering from previous projects

• Successfully trained 70% of our clients, through the process of using our product (Educational Software) for day to day school activities

• Efficiently managed the solutions delivery cycle, sales, and client’s relationship of Reftek clients that resulted in significant revenue increase, and more customer satisfaction through a combination of business management and technical know-how.

• Developed, implemented and managed two market campaigns promoting the company and its’ products and services to gain more clients and create awareness

• Increased customer satisfaction by partnering with the software development team to enhance user experience which resulted in 10% increased customer satisfaction IT Helpdesk Intern - MRS Oil Company Lagos, Lagos January 2012 - August 2012

• Installed and maintained LAN infrastructure, troubleshot both wired and wireless LAN and fixed issues and configured about 6 Routers before deployment

• Conducted routine maintenance on computer systems, network and Racks.

• Generated at least 5 Incident tickets daily, responded to assistance requests from users and directed individuals through basic troubleshooting tasks which increased user productivity to 20%

• Troubleshoot, set up and configured employee work stations, including all hardware, software, network and peripheral devices.

NOC Engineer – Uziben Plc Lagos, Lagos December 2017 - July 2018

• Trained, mentored and lead network operations personnel which increased productivity by meeting weekly targets

• Analyzed sensor data from base stations and ensured accuracy by cross checking configurations of site parameters so as to move project status to the final stage

• Paid attention to detail while performing fault handling and escalation (identifying and responding to faults on Uziben CMS, liaising with 3rd party, handling escalation through to resolution) CERTIFICATIONS

• Oracle Certified Administrator (OCA) 11g

• Oracle Certified Expert (OCE) 11g

• Microsoft Azure Administrator AZ 103 (in view)

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