JACK WU

Cell: 323-***-**** Email: adc9oa@r.postjobfree.com

https://www.linkedin.com/in/jack-wu-b269743a/

OBJECTIVE

Seeking a position as an IT Professional with a dynamic company that will utilize my strong skills and knowledge in system administration/support/implementation and engineering.

PROFESSIONAL EXPERIENCE

City of Hope National Medical Center 06/2016 – 04/2020 Irwindale, CA

Senior System Engineer

Worked as senior member of VMware and Windows engineering team supporting over 2500 physical and virtualized Windows 2008/2012R2/2016 servers in City of Hope Irwindale and Phoenix Data Centers.

Manage, Install, Upgrade, Troubleshoot over 100 Esxi6.0/Esxi6.7 hosts in vSphere 6.0 and 6.7 environments with VBlock 540, Vxblock1000, Cisco UCS Blade M6, HP ProLiant generation 8 and Nutanix NX-3060-G5 hardware.

Virtual machine operations such as creating clusters, VMs and datastores, customizing templates and scripts, Disk provisioning with VMDK and RDM, updating VM hardware version and VMware tools, balancing loads, managing content libraries, testing new technology.

Storage operation such as managing volumes, Zoning, creating LUNs, replication, multipathing, troubleshooting and upgrading with SAN/NFS/Hyper converge technology in IBM Tier0, NetApps, Isolion, Tintri, vBlock, Dell EMC, and Nutanix environments.

System monitoring & implementation with vRealize operation manager 6.7/8.0, vCenter monitoring tool, Nagios and HP Oneview. Created VM tagging and integrated into vROPs for customized vROPs dashboards. Conducted Capacity Management, Cleaning, Reporting with VROPs.

Windows/Exchange operations such as Windows clusters, Windows 2008/2012/2016 Active directory, DNS, Certificates, NTFS security permissions, mailbox, GPO and Poweshell scripting.

Information security operations such as Vulnerability Scan with Tenable, system logging auditing with IBM Qradar, Antivirus with SEP14.1 and password management using Cyberark.

Lead Windows 2003 and Windows 2008 decommission project. Worked with application owners and stakeholders on migration plan.

HCL Technology America 07/2012 – 06/2016 Anaheim, CA

Senior System Administrator

Worked as senior member of Windows and VMware admin team supporting over 8000 physical and virtualized windows 2003/2008/2012 servers in Disney California,, Florida and Kings Mountain Data Centers.

Responsible for server deployments, which include application installations, operating system updates and security patches using IBM BigFix utility.

Installation, Configuration and administration of Windows 2003/2008/2012 Servers.

Installation, Configuration, Administration and Troubleshooting of ESX 5.0, 5.5 and 6.0 Virtual Center and VI Client

Maintain Active Directory Services and manage user accounts on Windows Server 2003 and windows 2008 domain controllers

Work with storage team and perform SAN storage administration using Veritas Enterprise Administrator 3.3

Audit and troubleshoot server hardware and OS related issues using various tool such as HP systems insight manager, IBM director, HP iLO, IBM RSA, VitalQIP IP Management V7.1, Qualys Vulnerability Audit Reporting tool, event viewer, performance monitor, etc.

Provide large scale system support and work with various vendors closely on network, storage, security and application issues.

Tickets, change, request management through HP ServiceNow.

American West Worldwide Express, Inc., 06/2008 – 06/2012 Mira Loma, CA

IT System Engineer

Worked as primary IT system engineer containing over 200 users in an active directory environment with 5 sites spreading the country. Main responsibility includes:

Installed, configured and maintained Active directory 2000, 2003, 2008, SQL 2000/2005, IIS V6.0, Exchange 2003 server, Blackberry Enterprise Server Express, Microsoft office 365 cloud.

Setup, configured and monitored Sonicwall 3600, TZ-170 Firewall, McAfee ePolicy Orchestrator and client, Symantec Antivirus 12.0 server and client and Blue Iris IP security Surveillance Camera.

Setup following remote access solutions for remote office and users: Sonicwall Site to Site VPN, Group VPN, Microsoft RAS server, 2X Application Server SMB edition, Windows 2003 Terminal service, Windows 2008 R2 Remote Desktop server, Real VNC server 4.0. Crossloop, Teamviewer.

Setup, configured and maintained following backup solutions: Symantec backup exec 11d, Windows backup, HP data protector, Acronis Echo Enterprise True Imaging, Ghost 2007.

Used following system management tools to manage the company infrastructure: Windows 2008 R2 Hyper-V, DFS, VMware vSphere 5, Server Virtualization, What’s up gold, Spiceworks, Dell Modular Disk Storage Manager, Paragon Partition Manager

Installed, configured and maintained following hardware: DL380/580, ML350 G5, IBM X345/346, RS6000, Dell 1950, 6800, Power Edge R510, Dell Powervault MD3000 SAS Array, Servers installation and replacement; Raid 0, Raid 1, Raid 1+0, Raid 5; SDLT600, VXA320, LTO 3 Tape Drives.

Setup VLAN on CAT 3500 switches. Troubleshoot and monitored Cisco 2800 router. Setup Motorola WS5100 Wireless Switch and Motorola AP300 Access Points for warehouse symbol mobile computer to scan the inventories.

Provided following desktop level support: Windows 7/XP/Vista, Office2003/2007/2010, Visio 2003/2007. Acrobat Pro X, VMware Workstation 8, Windows Virtual PC, Cisco VOIP 7960 phone, HP/DELL PCs & Laptops, New IPAD, 3G/4G smart phones ( android, iPhone 4s), HP 4250, 8100 LAN Laser Printers. MC9000 Symbol Mobile Computer

Siemens IT Solutions and Services, Inc., 05/2005-05/2008 Irwindale, CA

Server Engineer II

Worked as server engineer for Washington Mutual Bank Irwindale Data Center containing 500 Windows 2000 and Windows 2003 servers in an Active directory environment. .

Troubleshoot various server hardware and software issues.

Participated in Server Virtualization project that building VMware ESX 3.0 servers with virtual center in testing and production environment.

Rack, Windows NT, 2k, 2003 OS install, configure and upgrade IBM X336/345/346 /366/445 and HP DL360/380/385/560/580/585 servers for various server refresh projects.

Hardware replacement and installation such as System Board, CPUs, Hard drive, Memory, NIC, Video Card, Cooling Fan, RSA, Raid controller, power supply, etc. .

Bios, Firmware upgrade, raid configuration, Patch update, IP, DNS, WINS configuration, Post configuration, NIC teaming, KVM, Gigabit, Fast Ethernet, SAN connections.

Veritas, SAN HBAnyware, Powerpath, Marimba, Norton Antivirus, HP SIM utility installation and configuration

Tickets management through Remedy and Clarify system.

Washington Mutual Bank, 03/2004- 05/2005 Orange, CA

Technology Specialist

Provide 2nd level server support and business solution analysis for more than 1500 users spreading over the country.

Manage, admin and maintain 2 Windows NT 4.0 Domain Controllers, 40 Citrix 1.8 servers, 2 Novell 4.11 servers, 3 Exchange 5.5 Servers and 2 Windows 2000 Print Servers.

Provide server level support for business application in LBMC such as LOS software Fitech, EDOCs, Broker Marketing using remedy ticket system through various terminal service tool such as MSTSC and dameware.

Provide Desktop Support remotely for Windows XP, 2000, NT, 95, Office XP, 2000, Outlook XP, Printer, etc using Windows remote assistance.

Maintain close relationship with business solution partner to identify and address the critical issues.

IBM, 11/2002- 02/2004 Costa Mesa, CA

System Support Representative

Plan, coordinate and implement all phases of field service engineering projects on new hardware equipment, system migration and operating system installation for Washington Mutual bank, Pacific Care Health Systems, Toyota, Merrill Lynch and other IBM clients.

Install, maintain, troubleshoot and upgrade Loan Optis Production servers and over 200 Windows NT and XP workstations.

Plan, design and implement Compaq GL380 Loan Optis application servers.

Desktop, Laptop support and customer training for Optis loan application, Intelliview database, Lotus notes, Sametime, Microsoft Visio, outlook & Microsoft office products.

Monitor and troubleshoot LAN/WAN connectivity through various TCP/IP tools.

Migrate from token ring network to fast Ethernet network and from OS2 to Microsoft Windows XP operating system for multiple sites of Washington Mutual branches.

Monitor, document, troubleshoot Backup Server farm in Washington Mutual Northridge campus using Veritas Netbackup

ICTP, 12/2001-11/2002 Anaheim, CA Network Administrator

Completed in an intensive, multi-task network master project in training and production environments.

Microsoft: Installation, configuration, administration, and design of Windows 2000 domains in an enterprise, network environment comprised of over 400 servers spread over sixteen networks.

Cisco: Implementation and configuration of Cisco 2500/2600/3600 Series routers and Catalyst 1900/2900/3500/5500 Series switches from scratch in a training network environment comprised of 16 separate, virtual locations with over 40 routers and switches in total.

Netlinks Computer 07/1996–07/2000 San Gabriel, CA

Network Specialist

Part of a technical and sales team that was responsible for custom building and designing LANs/WANs.

Designed, and implemented over 300 Microsoft Windows NT/ 2000 LANs/WANs

Deployed the required Cisco products and services that enable connectivity and traffic transport that includes routing, switching and PIX firewall technology.

Installed, configured, monitored, troubleshot network operating system, hardware, software, tested computer systems, updated and installed service packs, drivers, and applications

CERTIFICATION

VMware Certified Professional – Data Center Virtualization 2019 (VCP-DCV2019)

VMware Certified Professional 6 – Data Center Virtualization (VCP6-DCV)

VCE Certified Converged Infrastructure Associate (VCE-CIA)

Nutanix Platform Professional 5.0 (NPP 5.0)

Microsoft Certified Systems Administrator 2012 (MCSA)

Microsoft Certified Systems Engineer 2000/2003 (MCSE)

Cisco Certified Network Associate (CCNA)

CompTIA Security+ (Security+)

CompTIA Server+ (Server+)

GENERAL SKILLS

20 years Solid experience in network engineering and server/desktop support

in enterprise environment.

Excellent problem-solving skills and ability to handle multiple issues at once.

Highly motivated, interpersonal, focused, and team-oriented.

Strong documentation skills in network layouts, standards, and procedures.

Strong communication skills from working with all levels of personnel.

EDUCATION

California State University Fullerton 2000 - 2001 Fullerton, CA

Master of Science in Computer Science, GPA 3.7

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