Business, Process, and QA Analyst

Daniel Wenger **** Christmas Lane, Atlanta, GA ***29 201-***-**** *********@***.***

Profile

Business, process, and quality analyst. Emphasis on strong customer service, exceptional communication skills, and logical accuracy, as well as reliability, availability, and punctuality. Able to lead, delegate, instruct, and inspire, as well as listen, understand, engage, and explain.

Work Experience

May 2018 – Present Herschend Family Entertainment Peachtree Corners, GA

Sr. Business Solutions Analyst

Senior analyst at HFE’s Property Support Center, leading projects affecting three theme parks, two aquariums, and several smaller sites.

Chief technical contact for cash control systems (including Glory recyclers) and Salesforce

Project coordinator for finance portfolio

Lead several projects within multimillion-dollar enterprise-wide ticketing system replacement

Spearheaded process optimization for onboarding to reduce common helpdesk challenges

Increased discipline within the company in areas of business analysis, quality assurance, and test automation.

Key Skills and Competencies:

Project and resource management

Cross-business collaboration

Requirements gathering and documentation

Process diagramming in MS Visio

MS Excel macro scripting

Stakeholder engagement, management, and communication

User outreach and engagement

User training

Differentiated documentation for multiple audiences

Complete SDLC activity

Managing concurrent projects

Domain knowledge: ticketing, cash, POS, sales, and security systems

July 2005 – May 2018 Tescom US Atlanta, GA

Team Lead, Business Analyst, Quality Assurance Engineer

Company manager for off-site quality assurance teams, contractor to the Centers for Disease Control and Prevention (CDC)’s Division of Global Migration and Quarantine (DGMQ), and technical lead of ongoing compliance project with United Parcel Service (UPS).

Lead business analyst of a portfolio of 16 projects

Kick-started a multimillion-dollar international project by producing white papers and process diagrams to unite a cross-cutting project team behind the effort

Served as product SME for this project in collaboration with U.S. government, foreign government, and non-governmental entities, and brokered data sharing arrangements between these parties

Key Skills and Competencies:

Technical interviewing

Technical representative at sales meetings

Technical expert for statements of work

Employee training

MS Project

Requirements gathering and documentation

Process diagramming in MS Visio

SQL query design

MS Excel macro scripting

Data analysis and reporting

Stakeholder engagement, management, and communication

User training

Differentiated documentation for multiple audiences

Complete SDLC activity

Waterfall and hybrid Waterfall/Agile models

Managing concurrent projects

PHINMS and Web Services messaging

HL7 standards; LOINC and SNOMED codes; XML structure

Requirements reviews

Test planning and documentation

Test case writing and scripting

Defect reporting and management

Test summary reporting

User acceptance testing

Test coverage matrix development and assigning

Testing software administration

Test types: positive, negative, boundary, smoke, basic security, manual, automated, and ad hoc

Copy editing and layout editing

Domain knowledge: quarantine operations, international travel, refugee health, TB screening, TB and STD lab tests, vaccines, and general medical histories

External entities interfaced with:

International Organization for Migration (IOM)

Australia’s Department of Immigration and Border Protection (DIBP)

US Department of State (DOS) Refugee Processing Center (RPC)

US Department of State (DOS) Visa Office (VO)

US Department of Homeland Security (DHS) Customs and Border Protection (CBP)

Various US State and Local Health Departments

Conference Presentations:

2011 – Public Health Informatics Conference, poster presentation: “Successes at Multi-Party Interagency and International Data Sharing”

2017 – Augusta University Graduate Research Day, poster presentation: “Electronic Disease Notification: System Review and TB Follow-Up Analysis”

Computer Skill Summary

Proficient with:

Adobe Suite, Macromedia Dreamweaver MX and Fireworks MX, Microsoft Office Suite (including Visio), IBM Rational Suite, SQL, SmartBear TestComplete

Familiar with:

ASP, C++, HTML, Java, VB, HL7, XML, VSTS, Salesforce

Certifications and Training

Formal Training:

Business Analysis: Overview (1.8 CEU)

Certifications:

SPSS mrInterview, SPSS Dimensions Scripting, Rational Test Management, Rational Functional Tester

Education

Aug. 2014 – May 2017 Augusta University Augusta, GA

Master of Public Health, Informatics Track

GPA: 4.0

Award: Excellence in Research – Public Health Graduate Level

Sept. 2001 – May 2005 Rutgers University New Brunswick, NJ

Bachelor of Science; Majors: Computer Science, Art History

GPA: 3.3

1302 Christmas Lane, Atlanta, GA 30329 201-***-**** *********@***.***

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