Office Manager

Jennifer Poissant

**** ****** **, ********, ** **044

650-***-**** – *********@*****.***

https://www.linkedin.com/in/jenniferpoissant/

PERSONAL PROFILE

Diligent, motivated, enthusiastic, Jane-of-all-trades with a proven track record of business administration, on-boarding, vendor management to project management, security, and emergency preparedness. My goal is to make the world around me run smoothly and safely, on time and on budget.

SKILLS AND ABILITIES

Excellent organizational skills; aptitude for detail; effective oral and written communication; customer service oriented; conscientious; multi-tasking and prioritizing; fast, accurate word processing; pleasant and professional phone manner, confidentiality handled with utmost discretion; team player, flexible, positive attitude; work well with all levels of personnel; perform calmly under pressure; quick learner COMPUTER

Microsoft Office, including Word, Excel, PowerPoint, Publisher, Outlook, Adobe Macromedia, CRM software, Smartsheet, SharePoint, NetSuite

EMPLOYMENT

Guidewire Software, San Mateo, California

Office Manager (1/2020 - Present)

• Manages and directs site operational policies, objectives, initiatives, budget, workspace management, communication, and administrative services

• Manages and develops staff of 4

• Plans office and equipment layouts utilizing space allocation software to economize operations and maximize people productivity and collaboration spaces.

• Manages project budgets including equipment, installation, labor, materials, preparation, janitorial, onsite eatery and other related costs.

• Provide lease and sublease administration support for US real estate portfolio.

• Responsible for the provision of support tasks as a cross-functional business partner including facilitating employee communication, site integration and site to HQ continuity.

• Designs and delivers site-specific operational training

• Influences and improves functional process as it impacts non-HQ sites. WageWorks, San Mateo, California

Sr. Facilities Specialist (7/2016 – 1/2020)

• Conducted regular facilities inspections to ensure the safety and security of all persons in and around site.

• Achieved building security objectives by controlling access to entire facility for staff, vendors and visitors and performs regular audits of all building access systems.

• Allocated and manage facilities space occupancy for maximum efficiency. Regularly perform audits using space allocation software.

• Responded to escalated and general facilities requests submitted through the HelpIT system, emails, team members, staff or management

• Scheduled and manages repairs, maintenance, preservation of the building systems including mechanical, fire/life safety, elevators, etc.

• Worked with and support many business groups including but not limited to Human Resources, IT, Marketing, Risk & Security and the Executive Leadership Team

• Created formal work instructions and training documents. Trained new Facilities Specialists, Receptionists and Administrative Coordinators, as needed

• Managed and maintains kitchen and all facilities equipment on site

• Researched, contacts and obtains quotes from vendors, suppliers and contractors

• First point of escalation for receptionist/front desk issues and/or questions

• Inventory and purchased office and kitchen supplies

• Acted as Content Manager for internal company website

• Engaged with planning, coordinating and budgeting of installation and refurbishing projects including but not limited to furniture installation, construction projects, office restacks, audio/ visual installs and decommissioning sites

• Assisted with companywide event planning and fundraisers while fostering employee engagement and positive atmosphere

• Functioned as Assistant Project Manager on different sized projects Notable completed projects include:

o Whole site remodel (CA)

o Installed Visitor Management System at 6 sites (CA, AZ, WI, TX, KY, GA) o Decommissioned and moved multiple sites (MA, WI, NY) o Complete floor reconfiguration including building of an office bullpen (TX) WageWorks, San Mateo, California

Operations Specialist and Sr. Operations Analyst (9/2010 – 7/2016)

• Subject Matter Expert for 50+ Transit Agency accounts

• Managed the timely and accurate delivery of transit passes and Smartcard benefits to our customers while collaborating with Transit Agencies, Distribution Center, Finance, and IT

• Consistently met and exceeded companywide service level agreements for receipt and shipping timelines

• Vendor Management. Developed and maintained strong relationships with key vendors

• Worked with Client Services, Cust. Service, and Marketing to ensure accurate info is provided to customers

• Acted as a point of escalation for internal WageWorks departments

• Maintained financial records, reconciling and auditing

• Responded to vendor-related customer inquiries received via customer services or client services teams

• Created many formal work instructions and training documents and trained other team members

• Co-Chaired the Employee Engagement Committee. Created newsletters, planned team events, managed partnerships between employees and managers, facilitated peer led meetings, employee of the quarter recognition, fostered employee engagement and positive atmosphere References gladly provided upon request

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