Customer Service Manager

MAUREEN SULLIVAN

** **** **** ****** *** *, Bergenfield, NJ 07621

******************@*****.*** (c) 201-***-****

OBJECTIVE:

My goal is to obtain a customer service-oriented position that will utilize my Administrative Assistant experience and provide opportunity for career advancement. EXPERIENCE:

Inside Sales Account Manager, Mitsui Foods (Norwood, NJ) April 2018 - March 2020

• Process all orders for accounts like Sysco, US Foods, Reinhart.

• Create all invoices for my orders for all eleven warehouses across the US.

• Handle all customer service requests to provide information regarding products and services including handling and resolution of complaints.

• Address accounting situations with customers to swiftly resolve payment issues.

• Work closely with logistics team to ensure orders are delivered promptly and claims are minimized.

• Communicate inventory requirements to operations to reduce shortages and eliminate cuts from orders.

Admin Assistant/Customer Service Representative, Berry Global, (Montvale, NJ) July 2005 – April 2018

• Inside sales contact for the Northeast Regional Manager’s accounts which included clients like Nestle, Coca-Cola, Silverline Building Products.

• Managed local marketing programs for accounts (quarterly and annual rebates).

• Handle all account receivable and account payable matters for each client.

• Confirm logistics for each order from intake to shipping.

• Coordinated travel needs of executives and arranged complex travel schedules.

• Schedule all meetings and conference calls for all executives and Northeast Regional Manager.

• Communicated daily with executives to ensure everyone remains on schedule.

• Used best judgment in answering routine and non-routine inquiries; directed inquiries to appropriate resources in cases where personal contact with executive is not necessary.

• Lead for training new sales representatives and new customer service representatives.

• Extend additional administrative and customer service support to other sales representatives when required.

• Process payroll for my division on a bi-weekly basis.

• Provide telephone coverage and back up support for other administrative assistants.

• Process performance reviews for the Northeast Regional Sales Manager’s division.

• Ensured all office equipment was functioning properly and there were adequate office supplies on hand.

EDUCATION:

BERGEN COMMUNITY COLLEGE (Paramus, NJ)

Studied liberal arts courses, no specific major at the time SKILLS:

Microsoft Word, Microsoft Excel, Outlook, ADP Payroll System, Itrade EDI System. References available upon request

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