Senior Network Engineer
Resume:
St. Peters, MO *****
314-***-**** cell
*******@***.***
Jason M. Brown
Objective
To obtain a position where my strong technical, customer service, and supervisory skills can be utilized and expanded while contributing to the company’s success.
Experience
Interface Security Systems, LLC August 2019-Current
Senior Network Engineer
Design, setup, and configure complex LAN/WAN and wireless networks
Maintain a thorough understanding of the basics behind the Internet and its workings (DNS, Security, IP Routing, HTTP, VPN, Email, etc.)
Manage and maintain Hybrid Cloud environment
Configure and setup of Cisco, Juniper, and Fortinet firewalls, Cisco ISR 2951, ISR 4431, and ASR 1002 routers, HP Aruba and Comware Switches, and security appliances
Assist in the design of multi-server environments including IP address schemes, DNS, DHCP, etc.
Manage assigned projects and program components to deliver services in accordance with established objectives
Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support
Troubleshoot malfunctions of network hardware and software applications to resolve operational issues and restore services
McCarthy Holdings, Inc May 2013-May 2019
Network Engineer
Maintained WAN / LAN for entire company utilizing various tools such as Cisco Meraki Dashboard, SolarWinds ORION, Qradar, LogVault, KACE, Palo Alto IPS, and Citrix Netscaler
Designed, provisioned, and implemented data, voice, and video networks for new offices and job sites
Provided tier 2 and 3 technical support for end user helpdesk tickets
Responsible for provisioning of new sites in Cisco Unified Call Manager 10.5 and Unity Connection, as well as providing MACD support for VoIP system
Configured and deployed Cisco routers, HP and Cisco Meraki switches, Juniper OS and Cisco Meraki firewalls, HP MSM and Cisco Meraki wireless access points, and Polycom and Cisco/Tandberg videoconferencing units
Installed Cisco routers including Cisco 2800, 2900, and 4451 series as well as Juniper OS firewalls including Juniper SSG5 and SSG320
Maintained stock of equipment for network team by working with various equipment partners
AT&T October 2007-May 2013
Service Executive
Managed the customer experience across service delivery, service assurance, and billing operations
Created and delivered stewardship reports in order to measure and improve the customer experience
Served as the customer's service steward across AT&T's entire portfolio of services
Provided escalation and expedite support in order to resolve customer concerns quickly
Kept leadership team apprised of customer temperature via designated tools in order to identify opportunities to improve the customer's satisfaction
AT&T May 2006-October 2007
Account Manager
Conducted detailed needs analyses with current customers in order to identify any new or additional services that may streamline the customer’s existing operations
Provided customer care and support to an account base of 200+ SMB customers entirely via phone and/or email
Sold products including VoIP Equipment, LAN/WAN equipment, local and long distance services, and data network/infrastructure services
Acted as single point of contact and liaison between customer and various internal departments in keeping with the AT&T Customer Rules initiative
Glotel, Inc June 2004-March 2006
Consultant for AT&T / Implementation Coordinator
Obtained and reviewed project details with sales, engineering, and operations resources to identify and proactively resolve issues
Created and maintained customer folder in tracking database
Discussed expectations and implementation timeframe with customers
Coordinated staging/equipment deployment and verify site readiness (access requirements, circuit installation, etc.)
Completed purchasing agent functions for orders that required engagement of third party resources
Scheduled internal or third party resources for installation activities
Provided project completion notification to customer and account team
Consolidated invoices and customer acceptance forms and issued billing work orders for completed projects
MCI, Inc. August 1998-July 2003
Telecommunications Technician III
Experienced in WAN protocols including Frame Relay, ATM, and Point-to-Point
Responsible for the testing and installation of data circuits including VoIP, DSL, DDS, DS1, NxDS1, DS3, and OC3
Supported and assisted Field Service Engineers with the configuration and activation of both customer-owned and WorldCom-owned premise equipment
Recognized for advanced networking and problem-solving skills
Competent in the following software applications and testing equipment: Tellabs DACS, CS1L DACS, Alcatel DACS, provisioning databases (F&E, TCOMS, NETPRO, OMS), maintenance databases (ETMS, SCOPUS), Cisco and Lucent Switches, HP Openview, MS Office 97/2000, and Windows NT
Managed high-level escalations with both internal departments and external companies
Responsible for the training and supervision of new employees while serving as a lead technician for experienced personnel
Developed and implemented operating procedures for the technical organization
United States Army July 1997-September 1998
Electronics Technician
Maintained communications systems, signal monitors, and direction-finding/electronic countermeasures equipment
Performed detailed tests on various electrical and mechanical equipment using oscilloscopes, multimeters, wiring diagrams, signal flow charts, and technical literature
Diagnosed and performed fault isolation for individual workstations, local area networks, and network information systems including both master and slave clients
Knowledgeable in utilizing the following equipment for fault isolation: ELC 4/25, SPARCstations 2, 5, 10, 20, and SPARCservers 630 and 670
Education
Saint Charles County Community College 2002
United States Army 1998
Electronic Warfare / Tactical Systems Intercept Repair School
Festus R-6 High School 1997
Honors Student
Certifications
CCENT, CCNA, CCNA: Security
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