Office Assistant Customer Service

ROSALINDA C. TOLENTINO

Mobile #+971**-******* Electra Park Abu Dhabi

Email: *******************@*****.*** Abu Dhabi, UAE

PROFESSIONAL SUMMARY:

•Dedicated work experience in performing general office tasks.

•Hands on experience in devising, implementing and maintaining core office systems.

•Highly skilled in providing clerical and administrative support to all departments.

•In depth knowledge of managing inventory and filing systems and maintaining liaisons with various internal and external agents.

RELEVANT SKILLS & EXPERTISE:

•Word • Excel • Telephone Operator • Filing • Recordkeeping • Typing

PROFESSIONAL EXPERIENCE:

I –SATURNE TRADING FZE FREE ZONE January 2019 – April 30,2020

Receptionist – Reem Island Abu Dhabi, UAE

• Received & sign for courier, set up & coordinate meetings & conferences.

• Manage incoming and outgoing emails.

• Deliver excellent customer service at all times and deal with all inquiries in a

professional and courteous manner..

•Serves visitors by greeting, welcoming, and directing them appropriately.

•Notifies company personnel of visitor arrival.

•Maintains security and telecommunications system.

•Informs visitors by answering or referring inquiries.

•Directs visitors by maintaining employee and department directories.

•Maintains security by following procedures, monitoring logbook, and issuing visitor badges.

•Keeps a safe and clean reception area by complying with procedures, rules, and regulations.

•Contributes to team effort by accomplishing related results as needed.

II - BANI MARBAN INT’L CONTRACTING & TRADING October 2014 – December 2018

Receptionist/Secretary– Lulu Center, Abu Dhabi, UAE

•Received all incoming & outgoing calls.

•Welcomes visitors by greeting them in person or on the phone calls.

•Answer general queries by telephone or in personal.

•Make photocopy, received & sending papers through fax.

•Received & sign for courier, set up & coordinate meetings & conferences.

•Manage incoming and outgoing emails.

•Deliver excellent customer service at all times and deal with all inquiries in a professional and courteous manner.

•Preparing Quotation, Proforma Invoice, Delivery Notes and LPO.

•Downloading and printing all incoming and outgoing important emails.

•Follow up with suppliers for getting quotation for estimation teams.

•Making comparison sheet for all quotation received for reporting to the management.

•Follow up with suppliers for getting quotation for estimation teams.

•Giving attendance sheet report for the management.

III - HAWARD TECHNOLOGY November 2011 – September 2014

Secretary / Sales Marketing - Khalidiya Street, Abu Dhabi UAE

•Answering phone calls, typing, filing, photocopying, faxing.

•Schedule visitors and clients as instructed.

•Implements marketing plans and works to meet sales quota.

•Making course overview.

•Manage incoming and outgoing emails.

•Sell retail products, goods and services to customers.

•Work with customers to find what they want, create solutions and ensure a smooth sales process.

•Work to find new sales leads, through business directories, client referrals, etc.

•Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

IV - IDEAL TECHNOLOGY July 2010-Oct. 2011

Office Assistant ] – Tourist Club, UAE

•Answering phone calls if necessary.

•Open and Close the office.

•Maintain the cleanliness of the office.

•Making tea or coffee for the staff and visitors.

•Request and receive office supplies and stationary.

•Responsible for the supervision of tea boy and drivers.

•In charge of cleaning the toilet, kitchen and the office surroundings.

•Assisting all the staff for their important needs.

V - CORE SKILLS THERAPHY CENTER April 2001- May 2010

Admin/ Asst. Teacher - Quezon City, Philippines

•Answering phone calls, typing, filing, photocopying, faxing.

•Assisting day to day activities of the lead teacher.

•Maintain a professional attitude & loyalty to the center at all times.

•Receive and accept payments.

•Printing and copying all important documents.

•Entertain the parents for any inquiries and other details of the center.

•In charge of keeping all the materials in the center.

•Provide and assist the need supplies for the children.

•Help & teach the children to establish good habits of personal hygiene.

•Responsible for the reconciliation of money

VI - BABY JESUS LEARNING CENTER and PLAYSCHOOL October 1998-March 2001

Treasurer/Admin/Teacher Asst. – Quezon City, Philippines

•Answering phone calls, typing, filing, photocopying, faxing.

•Keeping all confidential documents intact.

•Receive and accept all payments.

•Responsible for the reconciliation of money before end of the day.

•Handling confidential information, documents, management & scheduling appointment if necessary.

•Printing and copying all important documents.

•Entertained and receiving all inquires.

EDUCATION:

•Philippine Christian University – College – Computer Secretarial Course – May 23, 1998

•Arellano University – High School – March 25, 1996

ADDITIONAL SKILLS:

•Exceptional ability to communicate effectively

•Excellent organization and multitasking skills

•Detail oriented with efficient time management skills

•Proven self-starter

Contact this candidate