*** ************** ******, *******, *******, Tamil Nadu 600012
Motivated Operations Manager with solid experience managing all levels of large-scale projects, including budgeting and administration.
Risk management processes and analysis
Code validation skills
Client assessment and analysis
Budgeting and finance
Strong verbal communication
Self Employed (Family Business), 11/2017
Ganesh Binders and Printers- Bangalore, Karnataka
Responsible for process flow in all aspects of running business by dealing with vendors.
Meeting clients to discuss about job requirements/binding plans.
Examine stitched, collated, bound product samples for defects such as imperfect bindings, ink spots, torn pages, loose pages, uncut threads etc.
Sew clothing and glue end-papers.
Cross-verify job information that the correct ink is delivered at the time of printing.
Provide daily updates to employees regarding work schedule.
Multi-tasked to keep all assigned projects running effectively and efficiently.
Forecast resource needs and allocate assigned resources to assure completion of established objectives within budgetary and guidelines.
Analyze complexity and due dates to prevent problems.
Monitor machine operations to detect malfunctions and to determine whether adjustments are needed.
Maintain production data.
Package products for shipment.
Assistant Service Delivery Manager, 03/2012 to 10/2017 (5 years 7 months)
Merit Software Services Pvt. Ltd.- Chennai, Tamil Nadu
Responsible for managing and delivering of projects from end-to-end determine areas of improvement for cost control and initiate changes.
Ensure projects are delivered at the right time and invoices are updated and well documented.
Provide room ready requirements, clear roadblocks, and milestones status to client.
Assist to reduce roadblocks and conflicts during all phases of the projects.
Communicate project progress and status to client in timely manners.
Build the project team to work towards client requirement, design and execution of the project plan.
Work directly with IT Departments, clients, management to create software for new projects.
Collaborated and supervised team of 50+ staff members.
Ensure the projects meet the objective within the timeline.
Senior Customer Service Executive, 03/2008 to 08/2011 (3 years 5 months)
Intelenet Global Services Pvt. Ltd.-Chennai, Tamil Nadu
Complete analysis of transactional information to identify risk, trends and potential wary activity.
Performed the required KYC screenings on customers documenting the information obtained on the client's as required by global KYC procedures.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Supported Management with daily operational functions.
Responded to customer requests via telephone and email.
Documented and arrested attrition which led to 5% a year.
Increased revenue from -10 % to +43%.
Resolved product issue through consumer testing.
Star performance for second quarter in 2012.
Star performance for third quarter in 2012.
Certificate of Excellence for meeting 100% SLA for 12 consecutive months - August 2012-13.
Winner of Corporate Mind Challenge - 2015.
Best performer award for April 2009 - September 2009.
Certificate for the "Best Brainstromer" 2009.
Certificate for the "Best Hunters" 2009.
Certificate in Management from SQUARE MILE LEADERSHIP.
PCP computer course in CSC Institute.
B Com: Accounting, 2006
University Of Madras, Chennai, TN
MBA: Human Resources, 2009
University Of Madras, Chennai, TN
Father's Name: Yellappan
Marital Status: Single
Language Known: Tamil, English, Kannada, Telugu & Hindi
Place: (RAJAN Y)