Call Center Agent Job Responsibilities and Duties:

Answer incoming calls and respond to customer’s emails

Management and resolve customer complaints

Sell products and place customer orders in the computer system

Identify and escalate issues to supervisors

Provide product and service information to customers

Research required information using available resources

Research, identify, and resolve customer complaints using applicable software

Process orders, forms, and application

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary

Upsell products and services

Complete call logs and reports

Other duties as assigned.

Bio- Profile:

Age: 41

Height: 5’7

Weight: 80kl.

Date of Birth:

October 28, 1978

Birthplace:

Oas Albay

Civil Status:

Single

Name of Parents:

Mr. Mario A. Ogorida

Mrs. Araceli O. Ogorida

Character References:

Dr. Melchor B. Malapo

Dr. Virginia B. Romen

Dr.Violeta C. Regullano

TMCC, School Administrators

Actively seeking a position as a

Customer Service Representative

Highly motivated and goal-oriented professional with over a year of unyielding experience in developing personality through teaching and socializing with my students and colleagues as well.. Proficient in providing ongoing and timely communications with principal or president while attaining and surpassing established goals. Pro-active and able to multi-task in a fast paced environment while helping produce high quality work. Knowledgeable in computer applications such as Microsoft Word, Excel, PowerPoint and other on-line web-based tools.

career Experiences

TRAVEL EXECUTIVECONSULTANT, EXL MOA, PASAY SITY

AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL

FEBUARY17 – MAY, 2020

FREELANCE ACADEMIC CONSULTANT/ TUTOR

2017-2020

EBCA, DASMARINAS CAVITE

PART TIME ENGLISH LANGUAGE TRAINER

2017-2018

IQOR, DASMARINAS, CAVITE

CUSTOMER SERVICE REPRESENTATIVE

2016-2017

Trece Martires City College, Trece Martires City, Cavite

College Instructor 2012-2016

Oas Standard High School, Oas Albay

Secondary Teacher 2001-2011

LEARNING DEVELOPMENT:

Trainer’s Training in Teaching IELTS ( International English Language Teaching System

ITECC, Makati

October 7-8,2019

TESOL Trainer’s Training Certificate Program

ITECC, Makati

September 7-8, 2019

Organizational Leadership Trainer’s Training

Environment Management Bureau

Quezon City

July 21, 2019

International Course of Integrating Critical Thinking Skills

Into Exploration of Culture in an English Foreign Language Classroom

MOOC( MASSIVE OPEN ONLINE COURSE) Camp PH

(US Department of State Sponsored

Regional English Language Office – Manila

July- August 11, 2019

TESOL Teacher (Teaching English to Speakers of Other Languages))

Certificate Course

TEYL ( Teaching English to the Young Learners

ITTEC, Makati City

June 8, 2019- June 25,2019

Talent Avenue PH Management

Shaw Blrvd, Pasig City

Call Center Training Program

April 25- May 2, 2019

IISQC Certicate (Industry Standard Qualification and Competency

English Language Proficiency Practitioner

EBCA, Dasmarinas City Cavite

Intensive Training in IELTS( International English Language Testing System )

3A’s Dasmarinas Cavite City

October 2016

Xavier Technical Training Center, Binan, Laguna

English Proficiency with Call Center Training

1st Place

January-April, 2016

The Bestech Inc.,

Aguinaldo Highway Perpetual, Imus Cavite

English Proficiency I

English Proficiency II

July- October, 2016

CAREER BACKGROUND:

Master of Arts In Education major in Educational Management

Trece Martires City College

Trece Martires City, Cavite

2014-2016

Camarines Norte State College, Daet Camarines Norte

Bachelor of Arts major in Sociology

2004-2006

Republic Colleges of Guinobatan, Inc.

Bachelor in Secondary Education

Majors: English and Filipino

1996-2000

Plaque of Commendation as a Guest Speaker during 13th Commencement Exercises in Tabas National High School

2006-2007

Republic Colleges of Guinobatan, Inc.

Consistent Dean’s Lister and Leadership Awardee during Recognition Day

1996-1999

Republic Colleges of Guinobatan, Inc.

First Academic Distinction Awardee during Graduation Ceremony-1999- 2001

CYRUS O. OGORIDA

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