Scrum Assistant

FELIX ASARE FIANKO

Phone: 718-***-**** Email: *****.*****.******@*****.***

Objective:

To obtain a Scrum master position where I can use my problem-solving skills to help facilitate and leverage company investment.

Professional Summary

Certified Scrum Master with 7years experience working across multiple teams.

Lead daily stand-ups and scrum ceremonies for two scrum teams.

Work with product owners to groom the backlog and plan sprints. Track, escalate and remove impediments.

Report at daily Scrum of Scrum meetings. Track burn down, issues and progress. Work with component teams to resolve issues.

Demonstrated experience coaching agile mindset shift and behaviors across multiple scrum teams including senior leadership.

Experience aligning teams’ objectives and mission to an organization’s strategy using OKR’s.

Clear and concise verbal and written communication with deep understanding of group dynamics.

Knowledgeable and experience in setting organizational improvement boards to drive organizational learning and improvement.

Professional Experience

Taconic Innovations

Mount Vernon-NY

Scrum master 07/2017- Present

Serve as servant leader with a focus on helping team improve by encouraging and guiding the team in adopting agile practices and principles to further help increase customer satisfaction, foster collaboration and create value.

Facilitated Backlog Refinement, Sprint Planning, Daily stand ups, Sprint Reviews and Retrospective meetings.

Removed team impediments daily to allow the team to deliver the sprint goals and deliverables.

Used Jira to plan and track all projects.

Used Confluence to document projects.

Coordinated the work efforts of 8-person team for various projects. Helped team complete tasks successfully and on-time and resolved obstacles encountered by team members.

Worked closely with Product Owners, coordinating product backlog refinement and story estimation.

Partners with discipline managers to convey their concerns to scrum teams about governance policies and adherence to corporate standards.

Partners with Product Owner(s) to ensure continuous refinement of backlog, which may include stories from multiple projects.

Axis Human Capital

Accra, Ghana

Scrum Master 10/ 2015 to 03/2017

Mentored and coached scrum teams on backlog refinement including the best practices for defining the MVP, different estimation techniques including sizing and Definition of Ready.

Mentored and coached teams on creation and maintenance of scrum team artifacts including product backlog, sprint backlog and Definition of Done.

Tracked and radiated team level metrics such as burn-down charts, sprint health and velocity to both teams and Senior Management to continuous drive empirical process improvement.

Fostered cross-team coordination as part of my responsibilities to align and gather feedback for process improvement and organizational change management.

Acted as servant leader to scrum teams, facilitated scrum events while providing coaching to the organization as we continued our journey to deliver best customer experiences by focusing on being agile.

Millicom Ghana Limited (Tigo)

Accra, Ghana 06/ 2013 to 09/2015

Scrum Master

Assist multiple scrum teams to adhere to Agile practices and principles through facilitation, coaching and modelling agile values and behaviors.

Create a positive work relationship where individuals feel valued and help team members manage working relationships through transparent dialogue and discussions.

Ensure impediments are quickly identified and removed by ensuring teams create the relevant scrum artifacts, demonstrate transparency, drive continuous inspection and adaptation in everything they do.

Support teams to delivery business value by understanding the intent of features and stories, use data to assess performance and lead improvement activities through these.

Coached the development team and PO to improve practices, productivity and self-organization by fostering a culture of accountability within the teams to hold to standards and delivery commitments.

Helped teams defined and documented their ways of working and hence enabling solid understanding of scrum roles and the need for role distinction.

Run workshops to help my teams assess their current capabilities and develop plans to improve team dynamics, practices and performance.

Millicom Ghana Limited (Tigo)

Accra, Ghana 05/ 2011 to 05/2013

Tigo Advisor/Quality Assurance Assistant/Reporting Analyst

Scored and Coached Call Centre Executives based on the Key Performance Indicators (KPI) set for the period.

Prepared Daily, Weekly and Monthly Reports for the call center.

Prepared the Agent Performance Report to track call center executive’s KPI.

Increased the Tigo cash subscriber base by educating and registering more customers over the phone to increase revenue

Reduced cost of the company by first contact resolution of customers complaint to avoid repeated calls which has a cost element on the company’s revenue

Up sell and Cross-sale of Products and Services to customers.

Education

University of Ghana (2007 – 2011)

BA (Psychology & Information systems)

Training and Certification

CSM- Scrum Alliance (CSM)

SQL Server 2008 R2/2012 Microsoft Corporation

CompTIA – Security +

JIRA

Contact this candidate