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Assistant Customer Service

Spring, TX
May 17, 2020

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Kizzy Silas

**** ** **** ** § Conroe, TX *****

Telephone: Cell 601-***-**** § Email:


The Institute of Internal Auditors

CIA Certification

Anticipated date of completion June of 2020

The University of Southern Mississippi

118 College Drive #5157, Hattiesburg, MS 39406

Bachelor of Science in Business Administration

Received Degree May of 2014

Pearl River Community College

101 Hwy 11, Poplarville, MS 39470

Associate’s Degree in Banking & Finance Technology

Received Degree May of 1999


The First, Hattiesburg, MS

Accounting Assistant/Head Bookkeeper (Lead Backup for backroom Deposit Operations Department)

(January 2001 – February 2020)

Experience with over 19 years of Jack Henry software systems and working with the GL balancing support team

Working Knowledge with G/L Interface to resolve outages

Identifies and Resolves Reconcilement Issues

Credit Card Settlement Balancing and ARP Balancing

Experience with Bank Mergers & Acquisitions

Expertise in Ach balancing during Acquisitions

Application Balancing

Perform daily, weekly, monthly, quarterly Bank Reconciliations & GL Recon Balancing (52 Accounts) for management review including all supporting documentation and audit trail

Customer Service Support

Assist Manager with Day to Day Operations & Account Analysis

Reviews & Balance Internal General Ledger and Demand Accounts

Balance Bank Sheets/Income statements

General Ledger Data Entry to Balance Daily Activity

Assist Internal and External Auditors with Examining Reconciliations and documentation

Provides support to branches on daily operational processes such as Safe Deposit Payment, Wire Transfers and Cash Ordering

Reviews and processes Fed Fund Investments with multiple correspondent banks

Cross trains and assists with other reconciling, processing and reviewing tasks within the department

Knowledge with Quickbooks

Research Federal Reserve Returns and Chargebacks

Perform Duties in NSF, Non-Posted Items, Research Account Documentation, Change of Address, “Red Flag” Processes, Reclamations and Charge-Offs

Knowledge with Garnishments and Levies

Month End Closings

Remote Capture for Banking Transactions for Day-to-Day Processing

Data Entry of Deposit Transactions

Proofing (Ten-Key)

End-of-Day Processing for Proof Department

Accounts Payable

Scan Loan and Account Documents

Process ACH & Send/Receive Customer Wire Transactions

Insufficient Funds Processing for Returned Checks

Verify Customer Information on New Accounts

Download ACH & Cash-letter Files

Customer Bank Statements Processing

Handle Social Security Account Verification Requests


Kizzy Silas

2443 FM 1488 Rd § Conroe, TX 77373

Telephone: Cell 601-***-**** § Email:

Title Cash of Hattiesburg, Hattiesburg, MS

Assistant Manager

(December 1999 – January 2001)

Managed Loans

Managed Collections

Balanced Entry and Checkbook


Microsoft Office Professional Suite (Word, Excel, Power-point & Access)

Accounting and Bookkeeping

Report Preparations

Accounts Receivable and Payable

Customer Service and General Office Skills

Quick Learner & Excellent Multi-Tasking


Detailed Oriented

Communication and Interpersonal Skills

Problem Solving and Troubleshooting Skills



Received President’s & Dean’s List Honors Pearl River Community College

Member of Delta Epsilon Chi Organization while attending Pearl River Community College

Member of Beta Club and Honor Graduate in High School

Member of Southern Mississippi Alumni Association

Member of Institute of Internal Auditors

Completed Regulatory U Banking Courses


Ranking 4th in the state of Mississippi during Junior College state competitions held in Jackson, MS for Banking & Finance in 1998. These competitions were very challenging and put me and my classmates against some of the brightest business students in the state. Being part of the Delta Epsilon Chi organization and achieving what I achieved that year for Pearl River Community College was gratifying and one of my greatest accomplishments as well.

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