214-***-**** email@example.com <Zulfi’s LinkedIn Profile> US Citizen
Experience in achieving results with Customer Centric Program Management, Strategic Program Alignment Initiatives, Program Lifecycle Management, Business Analysis, Process Visualization & Improvements, and Functional & Technical Requirements
Experienced in Fashion Retail Industry/Manufacturing environments such as Wholesale POS, ERP Retail Sys, 3PL logistics, Manufacturing, Startup, Network environments, Ecommerce, Health Care and Warehouse & Management Systems
Experienced in functional and technical support of Manhattan WMoS application including the interfaces with other host systems and in Manhattan WMoS Configuration, MHE Systems, RF devices integration & Warehouse Control System (WCS), Printers etc.
Accomplished Business Analyst with extensive working experience in SDLC and formally trained in Agile
Dynamic outside-of-the-box thinker, able to assess a client’s business strategies and organizational objectives, identify process problems, and provide innovative solutions
Strong understanding of WMS warehouse management exposure with expertise in primary warehouse functions: Receiving, put away, slotting, Wave optimization, inventory management, replenishment, pick, pack, ship, & return to Vendor and Configuration
Drive requirements/assessment by working with users to define scope of project, scheduling and running requirements gathering sessions, prioritizing topics, scheduling meetings, keeping meetings on track and productive
Passion for developing process improvements changes and gathering Business Requirements while working with SMEs in related areas.
Well versed in delivering quality technical expertise and Project Management over design, usability, development, and implementation of system builds, updates and enhancements, with minimal managerial direction
Experience in analyzing and documenting business requirements and system functional specifications
Am hands-on ‘Program Management Leader’ + ‘Getter-Done-Of-Things’. Have served as the ‘Voice of the Customer’, a Consensus Builder & Techno-Functional broker, and a liaison between Business Stakeholders and Product Development Teams to ensure product deliverables from Inception to Completion. Am accustomed to fast pace environment where deadlines are a priority and handling multiple jobs simultaneously is a requirement. Am organized and detail oriented, thrive in a team environment, have a "Make It Happen" mindset and strongly believes that "There is always a Possibility". My very relevant vast Programs, Analytical, Functional and Technical background makes me an excellent candidate for consideration.
Areas of Expertise
Program & Business Mgmt.
Waterfall & Agile
Web & Cloud Atlas Technologies
WCS Dematic & Witron MHE Systems
WMS Manhattan & Infor Systems
Retail, WMS & Healthcare Systems
Content & Change Mgmt.
Supply Chain & Order Mgmt.
Process Mgmt. & Improvement
Microsoft Power BI Visual Data Analysis Tool
Visio, MS Office Tools
Web Portal Apps, SDLC
Incident & Data Management
SaaS, PaaS & IaaS
Database, Data Analysis
ERP & CRM & Legacy PKMS WMS Sys
QA & UAT
EDI XML Mapping
Health Care Clinical Claim
Senior Supply Chain Tech Analyst / System Engineer, Warehouse Fulfillment Albertson /Safeway, Pleasanton, CA 12 /2017 – Present
Worked in a dynamic, cross-disciplinary Supply Chain IT team. Helped on WMS Platform Integration and OMS / Order Management Scheduling process
Supported five WMS go-lives throughout the US. Helped improved configuration and workflow savings in Drone RFID tagging, ASN (Quick Turn on PO), Dematic Messages Inbound / Outbound, Area Names for Totes
Worked with Internal teams to design process improvements changes for Inventory execution systems
Created Visual representation of current and future process for packing, picking and replenishments.
Designed, Configured, Implemented /Tested WMS Infor system for various Safeway Distribution DC Centers
Resolved Configuration issues, Created White Papers and participated in deployment changed activities
Currently Serving as a liaison between the Albertson business teams and IT (Information Systems Teams) as well as Supplier Operation teams to develop process and systems solutions (requirements and user testing.
Analyzed business processes, fit-gap analysis, inefficiencies and risks to determine appropriate process and systems design changes.
Used highly Automated WCS System Dematic, Witron and Symbotic to ensure proper messaging and Material Movements
Used Confluence, SharePoint for document repository
Senior Consultant Manhattan WMOS GAP, Fresno, CA 08/2017 – 12/2017
Document Operational requirements to help drive the configuration phase during product implementation phase.
Resolved Operation issues on Post go live Support with deep root cause analysis
Consulted with Manhattan on WMS Design issues so patches can be installed
Senior WMS Business / Supply Chain Analyst Orchard Supply Hardware, San Jose, CA 08/2016 – 09/2017
Providing deep analysis in problem solving, leveraging business processes and solving data centric application issues
Led more than a dozen high level projects, from discovery phase to implementation using SDLC e.g. Freight Inbound / Domestic / Transfer Freight, WMS Upgrade 2015 and MI9 Retail ERP Implementation.
Updated the Business process remapping for all IT, Business areas in Accounting, Marketing, Supply chain areas etc.
Senior Business System Analyst Consultant Kaiser Permanente, Oakland, CA 01/2016 – 07/2016
Performed tasks for Clinical Review Dept. Improved Data delivery for Mars Audi Review Medical System Project: Improved User workflow and process improvement for reviewing Claims.
Increased the Clinical Claim KPI Matrix fhit rate efficiency within department from 5 % to 25 % in few months
Responsible for Visual flow creation for process improvement tasks for Med Audit and Tapestry System
Lead WMS Consultant Restoration Hardware, San Francisco, CA 06/2015 – 01/2016
Successfully completed system replacement of old legacy OMS system to new CW Direct OMS system
Performed System testing between AS400 2007 PKMS system Warehouse Management System, CW Direct Order Management System and Knighted KCS WMS System
Business Analyst Consultant Symantec Corporation, Mountain View, CA 02/2015 – 06/2015
Produced High-Quality deliverables such as Data Center Business and Technical requirements, functional design, and helping with each build phases of the projects
Improved the project delivery for Symantec IT by cutting the post-implementation time and to start the new Data Services for new Data Center by almost 4 months
Product & WMS Business Analyst Consultant Tesla Motors Inc., San Jose, CA 10/2014 – 02/2015
Successfully Implemented Manufacturing Execution System (MES) in Apriso’s WMS FLEXNET 9.5.3
Improved workflow efficiency in both Power Train and Vehicle area in the factory
Implemented new MES system at Tilburg Manufacturing plant
Business Implementation Analyst & SC WMOS Consultant Performance Team, Norwalk, CA 03/2013 – 03/2014
Identified GAPS within Business Operation process for WMS.
Identified opportunities to develop and stream line WMS processes to meet according to Client Implementation WMS design.ticulate and manage the project management processes and procedures required for all projects
WMS Business Analyst Consultant Kohls, Menomonee Falls, WI 02/2012 – 02/2013
Successfully upgraded Manhattan's WMoS Software Package from 2006 to 2011 for their Ecommerce Fulfillment Centers (EFC4) Desoto TX Location. Using SDLC Industry best practices
Business Analyst Consultant FedEx, Dallas, TX 02/2011 – 02/2012
Lead Business Analyst duties for the Ecommerce Account Manager System enhancement Project, Data Migrations, and POS touch points enhancements Projects
Responsible for oversight of project to convert data into new system and subsequent data cleanup
Business Analyst & IMS Trainer Dyncorp International Inc., Fort Worth, TX 10/2010 – 01/2011
Improved workflow process usability for efficiency Using DynMRO V 10.3 and 11.0 Materials and Maintenance Module functions (Order Tracking System) within LOGCAP IV program-wide
Senior WMS System Analyst Ryder Logistics and Transportation, Fort Worth, TX 05/2007 – 07/2010
Implemented and upgraded Manhattan PKMS AS400 application to new Manhattan web-based Application
Business Analyst Compuware Corporation, Dallas, TX 01/2006 – 02/2007
Implemented Compuware QA Test Suite Product Suite at Client Locations
Education and Credentials
Bachelor of Science in Information Systems, University of Texas At Arlington
Certificate in Developing Software Testing and Quality Assurance Techniques by ASPE Technology
Certificate in Introduction to Java Programming, Web Vision Inc. Torrance. CA