SAN JOSE, CA 408-***-**** firstname.lastname@example.org LINKEDIN
MASTER OF PUBLIC ADMINISTRATION AUGUST 2015 - MAY 2018 ARIZONA STATE UNIVERSITY TEMPE, AZ
BACHELOR OF SCIENCE, PUBLIC SERVICE & PUBLIC POLICY MAY 2010 – DECEMBER 2014 ARIZONA STATE UNIVERSITY TEMPE, AZ
FULL STACK WEB DEVELOPER BELT CERTIFICATION NOVEMBER 2019- FEBRUARY 2020 CODING DOJO BOOTCAMP SAN JOSE, CA
MARICOPA COUNTY LEADERSHIP & EDUCATION ADVANCING PUBLIC SERVICE AWARDS AUGUST 2015 - DECEMBER 2015 ARIZONA STATE UNIVERSITY TEMPE, AZ
SOCIAL ENTREPRENEURSHIP: REFUGEE ETHNIC COMMUNITY CULTURE CERTIFICATE JANUARY 2014 - MAY 2014 ARIZONA STATE UNIVERSITY TEMPE, AZ
APPEALS SPECIALIST ACCENTURE @GOOGLE SEPTEMBER 2018- SEPTEMBER 2019 LOG, TRACK, AND PROCESS GOOGLE PLAY DEVELOPERS AND TOP PARTNERS POLICY GRIEVANCES
Performed application reviews and research in order to properly address developers policy violation appeals
Drafted comprehensive policy responses & provided ongoing policy support
Collaborated with cross-functional teams to ensure developers’ applications were in compliant with Google Play policy.
Troubleshooting issues related to uploading, publishing, and maintaining Google Play apps SOCIAL IMPACT EXPERIENCE
PROGRAM MANAGER CONGOLESE COMMUNITY OF ARIZONA JANUARY 2016- AUGUST 2018 MANAGED MULTIPLE PROJECTS, DETERMINED PROJECT URGENCY AND EXECUTED DETAILED ACTION PLANS
Managed end-to-end organization programs, project budgets, marketing, event coordination, and community outreach initiatives.
Developed social media campaigns for execution of marketing strategies and community engagement
Designed a cost-effective outreach campaign for brand recognition and social awareness events that leveraged a combination of social, email and offline marketing techniques
Increased events attendance by 300% by improving organization awareness and social media engagement COMMUNICATION INTERN MARICOPA COUNTY EDUCATION SERVICE AGENCY AUGUST 2015 - DECEMBER 2015 DELIVERED COMMUNICATIONS SERVICES AND ANALYTICAL SUPPORT AS PART OF THE MARICOPA COUNTY LEADERSHIP AND EDUCATION ADVANCING PUBLIC SERVICE (MCLEAPS) INTERNSHIP PROGRAM
Spearheaded contact database development alongside departmental staff to streamline two-way communications with stakeholders.
Conducted qualitative data analysis to identify service gaps in county school districts, recommending actionable changes to leadership
Played a critical role in social media communications that standardized consistent messaging across MCEAS programs and services and ensured alignment with the agency vision.
Interpreted Analysis of Alternatives (AOA) that led to the implementation of a new customer relationships management (CRM) system. PROGRAM COORDINATOR UCP-SARNET ARIZONA STATE UNIVERSITY AUGUST 2012 - MAY 2014 COORDINATED MEETING SCHEDULES AND SPECIAL PROGRAMS FOR UNIVERSITY-COMMUNITY PARTNERSHIP FOR SOCIAL ACTION RESEARCH
(UCP-SARNET) IN COLLABORATION WITH OTHER MEMBERS
Arranged logistics for successful engagements, including booking rooms, event planning, community outreach, and vendor management
Developed vendor relationships, resulting in improved operational efficiency and cost savings
Developed and managed successful cross-site support project with students organizations using a mentoring model
Assisted in all aspects of planning, setup, execution and post-event marketing operations TECHNICAL SKILLS
Database: MySQL, SQLite, MongoDB, Firebase
Deployment: Amazon Web Services (EC2, S3), Heroku, Github