Manager Employee Relationships and Communication

SILA ERDEN

Houston, TX 832-***-**** ***********@*****.*** www.linkedin.com/in/sıla-erden

SUMMARY

Energetic and motivated customer service experience with management, personal recruitment, onboarding and project management. Leverages excellent communication skills to build strong relationships with employees and customers. Fluent in English and Turkish Languages.

PROFESSIONAL SKILLS

Personal recruitment Compensation and Benefits Project Management Training

Employee Relations English/Turkish Language

TECHNOLOGY SKILLS

MS Word MS Excel MS Power Point Email Adobe Photoshop PeopleSoft

EDUCATION

Bachelor of Business Administration 12/2018 – 02/2019

American InterContinental University, Houston TX

Specialization in Human Resources Management

Associate of Business Administration 08/2017 – 12/2018

American InterContinental University, Houston, TX

Diploma in Graphic Design 06/2008 – 10/2011

Balikesir Anadolu Kiz Meslek Lisesi, Balikesir, Turkey

WORK EXPERIENCE

Assistant Head Cashier / Zara 04/2019 – Present

Effectively communicated with customers in order to solve any problems during checkout

Managed employees, created schedules, dailies for all employees

Career Services/ Federal Work Study 08/2018 - Present

American Intercontinental University, Houston, TX

Organized and scheduled student appointments for Career Services Department. Answered and directed phone calls to the appropriate staff member. Created purchase orders and maintained office supplies.

Manage departmental projects, establishing effective project communication plans and ensuring their execution.

Designed project goals, ensure the project results are on time and on budget

Customer Services Manager Department/ Cashier 04/2016 – 08/2018

Walmart Supercenter, Houston, TX

Effectively communicated with customers in order to solve any problems during checkout

Sales Manager 10/2017 – 02/2017

U&J Toys, Houston, TX

Managed employees, created schedules, completed payrolls and counted all merchandise

Sales Manager 12/ 2014 – 05/2016

Elite Accessories, Houston, TX

Responsible for managing employees and inventory control

Human Resources Manager Assistant 10/2012 – 11/2014

Honda Car Company, Balikesir, Turkey

Accepted and screened new employee applications, completed onboarding paperwork for new hires. Completed all paper work and month end reports. Answered the phones and scheduled interviews for customers

Assistant Manager/ Graphic Design 01/2011 – 10/2012

Mavi Ajans, Balikesir, Turkey

Created ideas for brochures, catalogs, business card, logos for advertising to customers

VOLUNTEER EXPERIENCE

Volunteer 2017 - 2018

Turkish Consulate, Houston, TX

AWARDS

Academic Achievement 2017 - 2019

President’s Award 2017 - 2019

Dean’s List Award 2017 - 2019

Delta Mu Delta (International Honor Society) 2018 - 2019

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