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Manager Customer Care

Location:
Bhopal, Madhya Pradesh, India
Salary:
325000
Posted:
May 16, 2020

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Resume:

RESUME

SHUBHAM UPADHYAY ADDRESS:- E* Arera Colony

adc8z0@r.postjobfree.com Near Habibganj Railway Station

INDORE (M. P.)-452010.

+917*********(M)

Career Objective:

To secure a challenging position where I can effectively contribute my skills to the best of my ability and to achieve professional excellence & leadership qualities.

Educational Qualifications:

Examination

Discipline/

Specialization

School/ College

Board/ University

Year of passing

%

B.E

Computer Science

Engineering

RITS BHOPAL

RGPV

2017

77.5%

Class 12th

Maths+Science Stream

Servite Convent School

MP Board

2013

65%

Class 10th

S.S.C

Servite Convent School

MP Board

2010

78.2%

Computer Skills:

Computer Proficiency: C/ C++, SQL, MS Office (Excel and Word)

Employers/Experience:-

Worked as Customer Care Executive in Teleperformance Indore from October 2017 to March 2018.

Worked as Relationship Manager in TATA AIG General Insurance Company Indore from September 2018 to July 2019.

Currently working as Operation Manager in Extramarks Education India Pvt Ltd Bhopal from January 2020 till present.

Personal Qualities:-

Good communication skills in writing and verbal both.

Able to provide the best result with team.

Operational and Management skills.

Previous Job Role and responsibilities:-

Tata Aig GIC Ltd:- Tata Aig is a Leading General Insurance Company deals with all the General Insurance policies present in the market. There I worked as Relationship Manager and Channel Sales Manger in my total service period, My job responsibility was to make proper coordination between the channels mapped to me and the company for the business and achieving the sales target. As Relationship Manager My channel was Bancassurnce(Axis Bank Indore) where I was responsible to close the leads given by the Bank Employees related to health and motor insurance and as Channel Sales Manger I was managing the agency department where I was responsible for recruiting the agent for the company and achieve the target from their sales.

Extramarks Education India Pvt Ltd.:- Extramarks Education is leading educational technology company and the creator of India’s most learning app from K to 12th and Test Preparation(IIT-JEE, NEET/AIMS, CA Foundation). Here my job Profile is Logistic And Operations Manager, My job responsibilities is to make coordination with Logistic and inventory department about the sale of product, dispatching of the product to the customer and getting approval of the payment done by the customer and also Finance approval from accounts department done through finance partner (Bajaj Finance). With this I am also responsible for making BDE revenue report (weekly, monthly and Quarterly) for managers and also responsible for hiring and resigning process of the new joiners and employees.

Extracurricular:-

Actively Coordinated the College Technical Fest for two years.

Act as T&P Volunteer for the Training and Placements Department of college.

Soft Skills:-

Self Learning Capability.

Confidence.

Good communication skills.

Achievements:-

Wins the Inter College Cricket League.

Secured 1st Position in college LAN gaming competition.

Gets Reward for punctuality as Employee of the month in last company.

Personal Profile:

Date of Birth : 20-12-1994

Gender : Male

Marital Status : Unmarried

Nationality : Indian

Languages Known : English/Hindi

Hobbies/ Area of interest : Listening Music, Travelling.

Declaration:

I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.

Place: Indore (SHUBHAM UPADHYAY)



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