Customer Service Manager

Sharon Lopez-Zamorano

*** **** ******** ****, *** Dimas, CA 91773

Cell Phone#: 909-***-****

Email: ***************@*****.***

Objective: To obtain an Entry Level leadership position with a company which will allow me to utilize my existing skills and abilities, and will also afford me the opportunity for growth and learn new skills.

Education / Training

High School Diploma – Chaparral High School

Associates of Arts-Sociology,Psychology & Human Behavioral Sciences Citrus Community College

Current Cal Poly Pomona Transfer-Bachelors Degree in Sociology May 2020

Customer Service Certificate – 2014

Food Handlers Card – 2018

Professional Organization

The National Society of Leadership and Success

Work Experience

McDonalds 01/2014 – Current

Crew Member

Trains new employees on job responsibilities in order to meet 100% company compliance

Operated cash register at the Front Counter and Drive-thru

Received and transmitted customer orders to kitchen staff, serves and prepares meals and bills

Prepares food items up to the company standard

Maintains the equipment in proper working condition to meet all company and health guidelines

Citrus Community College- Foster & Kinship Education Department 01/2017-03/2018

Student Worker

Review, correct and process invoices.

Assist in checking catalog of classes for error before being printed. Aiding in sending out bulk orders of the catalog and flyers to up to 1200 people.

Help foster youth with school related needs and helping them to connect with resources.

Help foster parents get classes required for certification and/or renewal of foster parent license

Vocational Experience

Sheraton Hotel 10/2013 – 12/2013

Service Associate

Prepare rooms for use through the set up tables, chairs, silverware and all other banquet equipment.

Assist in ensuring that the events are on time. Make adjustments as needed and relay that information to the appropriate personnel.

Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.

Communicate any areas of need, problems, and concerns from guest to Banquet Manager.

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