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Customer Care Manager

Location:
Miami, FL
Salary:
60K+
Posted:
May 15, 2020

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Resume:

JARED REYES

C: 786-***-**** adc8wr@r.postjobfree.com

SUMMARY

Talented and successful Warehouse Manager offering 9 years of leadership and expertise in overseeing the training and performance of 60 employees. Accomplished in maintaining smooth warehouse operations through accurate record keeping, logistics management, planning and inter-departmental communications. Successful in remaining informed of customer demand and sales forecasts to maintain an appropriate amount of product inventory. Proficient in promoting safety, efficiency, accuracy and company rules when monitoring employee performance and training new employees.

SKILLS

•Quality assurance

•Safety standards

•Customer care

•Mentoring and training

•Supply chain management

•Logistics

•Inventory control

•Inventory control procedures

•Employee development and management

•Materials accountability

•Scheduling

•Superior negotiation skills

•Fluent in Spanish and English

•Inventory tracking

EXPERIENCE

01/2009 to current

Warehouse Manager

Dfass Group Miami, FL

•Developed lasting relationships with employees, peers, upper management and outside vendors.

•Created and enforced policies and procedures for the entire logistics team.

•Trained staff on material handling processes to reduce shipping times.

•Updated customers and interdepartmental employees on critical shipments upon request.

•Resolved employee conflicts in the most efficient manner and while following all company protocols.

•Planned stock quantities according to marketplace demand and sales forecasts.

•Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.

•Trained staff on material handling processes to reduce shipping times.

•Contacted customers prior to delivery to confirm and coordinate delivery times.

•Monitored department performance data to identify and avoid potential risks.

•Established transportation cost standards and economical shipping practices.

•Evaluated operational records and made scheduling adjustments to maximize efficiency.

•Negotiated contracts with outside providers to minimize costs to the company and customers.

EDUCATION AND TRAINING

2000

High School Diploma

Instituto Preuniversitario Havana-Cuba Havana City, Havana, Cuba



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