Customer Service Representative

YESSENIA RODRIGUEZ

*** ******* ** *******, ** ***04 484-***-**** ********************@*****.***

OBJECTIVE

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

SKILLS & ABILITIES

Active listening, Communication, Computer skills, Customer service, Interpersonal skills, Leadership, Problem-solving, Time management, Transferable skills, Bilingual, Patient scheduling software, Complaint Resolution, Typing/word processing

EXPERIENCE

November, 2018 – current

Scheduler, Caring Matters

·Met all customer call guidelines including service levels, handle time and productivity

Adhered to all confidentiality requirements at all times

Assumed ownership over team productivity and managed work flow to meet or exceed quality

Effective liaison between customers and internal departments

Investigated and resolved customer inquiries and complaints in an empathetic manner

Trained staff on operating procedures and company procedures

Managed front counter, answering phones open and close shop

November,2017-May, 2018

Febuary, 2016- Febuary-2017

Shipping and Receiving, Dollar Genral Ware house

·Load and unload trucks

Reason for leaving: I moved to another city

Customer Service Representative, First energy

• Took inbound calls from customers that had billing issues, past due bills, and starting and finishing services

EDUCATION

Reading High School

I have a high school diploma

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