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Customer Service Sales

Jacksonville, FL
May 15, 2020

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Jacksonville, FL ***** 904-***-****

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Experienced professional knowledgeable about operations, team leadership and training. Dependable and punctual supervisor with top-notch abilities . Offering 15 years of experience and ready to take on dynamic, growth-oriented position in fast-paced environment . Results-driven with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities.

Merchandising operations

Distribution center management

Quality Assurance


Inventory Control

Team Leadership

Process and procedure development

Customer Service

Relationship Development

Business Operations

Problem Resolution

Process Improvement

Team Management



Regulatory Compliance


Store Manager, 04/2018 to 04/2020

Dollar General – Jacksonville, FL

Created work schedules according to sales volume and number of employees. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.

Managed vendor selection and relations to guarantee best pricing and on-time deliveries. Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.




Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Oversaw, trained and encouraged, promoting culture of efficiency and performance. Rotated merchandise and displays to feature new products and promotions. Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings. Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.

Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Coached sales associates on product knowledge by using training tools. Assistant Manager, 07/2017 to 04/2018

Speedway – Jacksonville, FL

Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Supported staff development and goal attainment by focusing on skill development and job satisfaction. Monitored employee performance and developed improvement plans. Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Established and optimized schedules to keep coverage and service in line with forecasted demands. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Trained team members in successful strategies to meet operational and sales targets. Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Kept work areas clean, organized and safe to promote efficiency and team safety. Handled customer service by dealing with complaints, organizing stock and answering customer questions.

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Provided current employees options for additional training opportunities. Zone Merchandising Supervisor, 05/2005 to 03/2015

Walmart – Jacksonville, FL

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Resolved conflicts and negotiated mutually beneficial agreements between parties. Maintained excellent attendance record, consistently arriving to work on time. Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. Drove operational improvements which resulted in savings and improved profit margins. Worked with customers to understand needs and provide service. Developed team communications and information for meetings. High School Diploma: 06/1975

Teays Valley High School - Ashville, OH


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