Manager Project

YULIA BELOGORSKAYA

**** **** **. *** ******, TX *5056 · 214-***-****

*****.************@*****.*** · https://www.linkedin.com/in/yuliabswa Resourceful Business Analyst with over 15 of experience in IT Infrastructure Integration to large, complex IT projects managing requirements to project delivery phase. Maintain perspective and a big picture project view amidst complex project details, and translate key concerns, issues, risk, opportunities and impact back to the business. Lead the project team in the review of deliverables and project tracking of team activities. Oversaw all phases of various projects from initiation, planning and risk analysis, design, execution and project closure. Formulated project workflow and technical documentation such as SRS, FRS, project proposals, project plans, project costing and scheduling.

SKILLS

Enterprise-wide Implementation

Custom Software Development

Client Relations/Vendor Management

Salesforce Enterprise Cloud

Service Now

System Migration/Integrations

Testing/QA/Rollout/Support

Business/IT planning

Jira/Scrum routines

EXPERIENCE

NOV 2018 – PRESENT

BUSINESS ANALYST, SOUTHWEST AIRLINES

As a subject matter expert, identified process efficiencies, recommended innovative use of Salesforce software functionality to senior and C-level executives, and offered functional support of the various applications in several business units within Southwest Airlines

Acted as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and others in the analysis, design, configuration, testing and maintenance of systems to ensure optimal operational performance.

Facilitated work and training sessions with business units to develop functional business requirements for complex initiatives and facilitate business process design/redesign sessions and create documentation, using current knowledge of business and technology to recommend systems and process improvements

Translated business/functional requirements into technical specifications and documented in JIRA

Provide testing, design support and consultation for program initiatives 2

2011 – 2018

PROJECT/PRODUCT MANAGER, SYSARC INFOMATIX

Managed all aspects of implementing a software solution based on contract requirements and ensure contract deliverables are adequately addressed and closed out at project completion, using Agile and waterfall methodologies

Participates in user acceptance testing and testing of new system functionality.

Was a crucial member of support for multiple Live releases

Initiate and manage change-orders for software customization resulting in over $2 million in revenue

Manage and train a resource team of 5-10 individuals on and off -shore.

Collaborate with Sr. development team on refinement and improvement of the software 2004 – 2011

CUSTOMER/PRODUCT MANAGER, ALIBRE

Prospected, qualified and closed new business accounts, offering software solutions based on client needs.

Meeting quarterly revenue targets while guiding team of sales associates.

Determining training requirements for team, self and aligning resources to grow team abilities.

Documenting and reporting product defects and/or feature requests.

Training current and prospective customers

2003 – 2004

SALES, BRINKER HOME SECURITY

1999 – 2003

SMALL BUSINESS SALES SUPPORT, SPRINT PCS

References available upon request

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