Mario Burton

**** *. **** ***** ***. ***, Chicago, IL 60649 * 312-***-**** * adc8m6@r.postjobfree.com

EDUCATION:

Master of Science in Management Information Systems, National University, San Diego, CA, August 2019.

Bachelor of Science in Management Information Systems, Southern Illinois University, Carbondale, IL, May 2002.

TECHNOLOGY SUMMARY:

Certifications: IT Helpdesk for Beginners, Learning PC Maintenance & Performance, Troubleshooting Common PC User Issues, Windows 10 Networking, IT Service Desk Careers & Certifications: First Steps, CompTIA A+(220-901) Cert Prep 1: Core Processing, CompTIA A+(220-901) Cert Prep 2: Core Hardware, CompTIA A+ (220-901) Cert Prep 3: Peripherals & Building a PC, CompTIA A+(220-901) Cert Prep 4: Displays & Printers, CompTIA A+(220-901) Cert Prep 5: Networking, CompTIA A+(220-901) Cert Prep 6: Laptops & Mobile Devices CompTIA A+(220-902) Cert Prep 1: Intro to Computers, CompTIA A+(220-902) Cert Prep 2: Putting Pieces Together, CompTIA A+(220-902) Cert Prep 3: Windows Basics, CompTIA A+(220-902) Cert Prep 4: Virtualization Printers & Troubleshooting, CompTIA A+(220-902) Cert Prep 5: Mobile Devices, CompTIA A+(220-902) Cert Prep 6: Securing Computers, Networking Foundations: Networking Basics, IP Addressing, and Network Media (LANs)

Systems: Windows 7/8/10, Mac OS X, Android, Apple iOS

Databases: Oracle, Access, H2, Relational Databases, ERD Design

Languages: Command-Line Interface (CLI), HTML, HTML5, CSS, SQL, UML

Software: Fiery Command Workstation, Microsoft Office 365, Microsoft Server 2012, Adobe Professional Suite, Skype, Zoom, WebEx, Bright Author, Active Directory

PROFESSIONAL EXPERIENCE:

Networking Specialist, PSAV/Chicago Marriott Downtown, Chicago, IL, August 2019 – Present

Responsible for network connectivity troubleshooting and technical support of small to large scale wired Ethernet, wireless networks for live events while ensuring the utmost client satisfaction.

Configure and manage guest conference network bandwidth stability, dedicated VLANs, routers, switches, hubs, access points, printers, and other network devices.

Execute proper planning, accurate & timely setup, operation, follow-through and breakdown of client internet service needs.

Monitor network equipment, the wireless environment, end user experience and provide quick issue resolution along with interpretable event data to clients to ensure client success.

Sustain integrity of the venue network by managing access to MDF & IDF closets and compliance of venue safety measures.

Responsible for intermediate level set up and operation of small to large-scale audiovisual systems in hotel environment.

Setup, configure, schedule and manage LED/video wall content for three 9 x 20 feet venue-owned LED monitors

IT Services Associate, City Colleges of Chicago-Olive Harvey College, Chicago, IL August 2019 – September 2019

Managed computer hardware and software technical support both in person and remotely to students, faculty and staff.

Maintained, installed and tested software applications on computer hardware throughout the college.

Deliver timely response to help desk tickets to assist students, administrators, faculty and staff with troubleshooting and resolving technology related issues.

Responsible for managing and the protection of physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management

Printer Solutions Support/Office Services Clerk, CBRE Inc. Oak Brook, IL, May 2017 – December 2018

Provided timely, enterprise-level printer server technical support for an office of over 200 end users including resolving system alerts & job que backup log issues, printer jams, printer server slowdowns and crashes, escalating, tracking & reporting major operating system & server issues, providing training to end users regarding Fiery software interface features, printer functions; Expert proficiency of Xerox 5875/7855/C70/V80 All-in-One Printers.

IT/Office Specialist Williams Lea/Orrick, Herrington & Sutcliffe LLP, Houston, TX January 2016 – May 2017

Configure & network printers, coordinated supply order & toner replacement. Provided 1st tier level printer support and troubleshooting to office-capacity all-in-one copiers, scanners and printers, a law firm environment.

Litigation support scanning of legal documentation and general daily office services/administrative support.

Lead Office Specialist DTI/Pillsbury Winthrop Shaw Pittman LLP, Houston, TX February 2015 – September 2015

Coordinated print and production services. Setup law firm offices with technology and office supplies for visiting attorneys and clients, provided hospitality, setup conference rooms with audio visual equipment.

OTHER PROFESSIONAL EXPERIENCE

Merchandiser, Coca-Cola Refreshments & PepsiCo, Inc., Houston, TX, January 2014 – January 2015

Merchandising Manager, Spectrum Brands, Houston, TX, March 2012 – December 2013

Remote Data Entry Operator, Shop Local LLC/Talegy Staffing Agency, Chicago, IL, March 2011 – March 2012

Assistant Manager, FedEx Office, Sugar Land, TX, December 2009 – February 2011

Administrative Assistant, American Bar Association, Chicago, IL, February 2007 – October 2009

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