Customer Care Executive

V. Roopak Ph : 741-***-****

No.**/*, Palayakara Street, Email Id : **********.***@*****.***

Aynavaram,

Chennai – 600 023

Tamilnadu

India

CAREER ASPIRATION

To obtain a challenging position in the organization and to bring out best of my knowledge and technical skill and to get along with team members to bring laurels to the organization.

OBJECTIVE

To utilize the best of my ability‘s to reach the goals of the organization.

OM INNOVATION CALL SERVICES PVT.LTD

July 2013- jan 2014

Customer support executive

1.inbound customer care center for luminuous process (inverters,batterys,home appliances etc.)

2.solving the queries of customer regarding their products and raising service complaints of their issues.

STAYZILLA .COM

March 2014- March 2015

Supplier Relationship Executive

1.Its an e-commerce company, which provides b2c on online hotel bookings.

2.To call the hotelier and have a tie up with them,register those properties and clearing the issues in that inventories in day to day basis.

3.To Pitch Commission on Percentage basis on Hotel Tariff.

4.Enclose and Update all the Hotel details on website.

5.Have to maintain day to day reports of all the property which have been registered.

NEW GEN IMAGE WORKS

April 2015 - Till Present

FREELANCER

1.Free Lance Photography Works for PARTYS

2.Organizing Events And Management For Hotels and Resorts .

CROTUS TECHNOLOGIES

Period : AUGUST 2016- JAN 2017

Designation : Contact Centre Executive.

1 Handling reservations of MGM Group of Hotels.

2.Verifying Reservations on channel manager and OTA extranet.

3.Creating reservations using Property Management Systems (PMS).

LANGUAGES

Speak, Read And Write Fluently In English, Telugu and Tamil.

EDUCATION

Completed Diploma in Electronics & Communication.

Done programming development in Aptech (C & C++).

ACHIEVEMENTS (PERSONAL)

State Level Hockey Player (2004 – 2006).

STRENGTHS

Ability To Serve People Under All Conditions At All Times To Their Utmost Satisfaction.

Ability To Be Flexible And Work Analytically In A Problem-solving Environment

Confidence That I Will Be Able To Grasp All The Fundamentals And Intricacies And Establish Myself In An Area Completely New To Me In The Shortest Time.

PERSONAL DETAILS

Date of Birth : 25th November 1989

Father’s Name : R Vijayakumar

Nationality : Indian

Sex : Male

Marital Status : Single

Date: V.Roopak

Place:chennai

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