Manager Customer Service
Resume:
Lee M. Dale
Hampton, Ga
PROFILE
More than 22 years of management experience and BA in Business.
Areas of expertise range from managing operations to managing a 1 million sq. foot distribution center
Passionate and creative problem solver who is a self-starter and team player
PROFESSIONAL EXPERIENCE
Ansco and Associates LLC June 2016-Present
Project Manager
Managed Georgia and the daily operations of all functions related to related AT&T/Telecom projects. As Project Manager I have managed and oversee all AT&T transitions projects and any functions that is needed in this area. I have been responsible for commitments and resources to ensure all of Georgia is on time and is achieving customer satisfaction. I serve as point of contact to AT&T for all jobs related to Georgia. Oversee all AT&T transition related activities across all of Georgia. I have provided regular and proactive customer communications to ensure all customer concerns are addressed readily. Oversee all transition planning, execution, reporting and related escalation as needed. Oversee all PCS support, requirements, on time completions, deliverables and contract performance related to projects. Define and manage project activities to meet AT&T financial goals. Develop and manage deliverables to required measures. Ensure all processes are documented and efficiently working for the project. Participate and oversee that all relevant reporting meets AT&T's framework. Maintain and publish status for all projects that are being worked, Roadblocked, or Complete. Ensure all reports are developed and distributed as required by measurement reporting. Ensure and oversee that HFC is properly created and sent in a timely manner as applicable.
(Pro Logistics)Tucker Communications October 2012- May 2016
Director of Operations
Oversee the planning, directing, organizing and controlling of the overall operation and transportation plan. This scope includes vendor and customer relations, quotes, vendor payment, operations and support of operations on a daily basis. In this role I am responsible for the movement of merchandise with the responsibility of each dollar spent. I play a key role in the development and implementation of the corporate logistics strategy. Manage all functions of transportation and operations. I handle all negotiations and contract management. Responsible to set goals, monitor daily work, and evaluates results to ensure that transportation and organizational objectives and operating requirements are met and are in line with the needs and mission of the organization. Responsible for preparing for ongoing change and the development, maintenance and monitoring of company plans. Schedule meetings with customer management, reporting of facilities and site management. Responsible for reporting to customer executives in all aspects of transportation through strategic and operational planning guidance and by ensuring that required and support services are in place.
Behr Process Corporation, Inc McDonough, Ga October 2010- September 2012
Regional Distribution Manager
Manage the functions of the daily operation and develop a plan for monthly/yearly budgets for Atlanta DC ($15 million a month budget), Orlando DC ($8 million a month budget), and Raleigh satellite facilities ($3 million a month budget). Control all aspects of the operation and develop new idea's to meet the satisfaction of the Executive leadership. Develops effective plans, objectives, and goals to be carried out through the DC. Ensure that once the paint is made that it is distributed in a timely manner. Provided leadership to a payroll of $1 million and focus safety as high standard and worked closely with customer service representatives to ensure customer satisfaction. Manages all quality and safety issues and other responsibilities to ensure consistency in policy and procedure. Communicates with all vendors and customer's to see that pleasing the customer is the number 1 goal. Multi-tasks and delegates work to meet daily goals of on time delivery to customers. Ensures safety rules and regulations are in compliance with delighting the customer, managing an operation of excellence, and providing leadership to a growing company. Successfully saved the company with my experience in financial budgeting (average $100K a month). Weekly reports included, but not limited to, Crystal Reports run through WMS; daily reports of planned activity; scheduled activity; on-hand inventory, capacity, volume, and budgeting reports.
PetSmart, Inc. Newnan, Ga April 2006 -October 2010
Operations Manager
Manages all aspects of 3 million inbound units and assist in 2.5 million units shipped to stores daily. Develops effective plans, objectives, and goals to be carried out through the DC in compliance with delighting the customer, managing an operation of excellence, and provides leadership. Leads by example and establishes clear and concise decisions. Ensures safety rules and regulations. Communicates with store managers and with DC supervisors or associates to ensure a steady work flow. Communicates with external vendors and retail stores and with management at the corporate level. Manages all quality and safety issues and other responsibilities to ensure consistency in policy and procedure within the 1.5 million sq. ft. building. Coaches and trains department supervisors and associates. Interviews and trains new associates throughout the DC. Multi-tasks and delegates work to meet daily goals of on time delivery to customers. Responsible for daily operation of all shifts and productivity. Maintained and scheduled the operation of the building according to SOP and OSHA requirements. Responsible for receiving, warehousing, shipping, and tracking of inventory of all inbound and outbound products. Provided leadership to a payroll of $1.8 million and focus safety as high standard and worked closely with customer service representatives to ensure customer satisfaction. Weekly reports included, but not limited to, Crystal Reports run through WMS; daily reports of planned activity; scheduled activity; on-hand inventory, capacity, volume, and OS&D reports.
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