Manager Assistant
Resume:
Maria L. Teeters
OBJECTIVE
Dedicated to professionalism through exceptional work to achieve world class operations and profitability. To secure a challenging position; that will foster long-term career advancement and further leadership development.
EXPERIENCE
KFC/A&W - Fort Collins, CO 2017 - Present
Restaurant General Manager
• Managing the daily operation of the restaurant
• Implement all operations according to company standards
• Meeting sales & profit goals to be achieved by making sure customers are served hot food within limited time. This prevents food waste, which helps increase higher profit
• Ensure there is enough staff for the shifts, sufficient stock of food and make sure that all equipment is working properly. Oversees the training of employees and handle customer complaints
• Setting schedules and overseeing restaurant protocol
• Delegate work, taking inventory, placing food orders, training managers. This includes verbal, visual and demonstration as well as hands-on instruction
• Attend and conduct training meetings
Taco Bell Corporation / Franchise - Fort Collins, CO 2009 - 2017 Area Consultant / Restaurant General Manager / Assistant General Manager
• Partner with each Manager in the area to build sales over last year’s sales achievement. Have targeted flow-through in each restaurant in the district.
• Accountable for coaching and training various levels of Management for operational excellence, involved in process for new employee orientation, monitor training processes to ensure quality training of team managers, as well addressing performance issues
• Execute highest standards of OSHA, local health and safety codes, company safety and security policy
• Create and maintain a safe environment for employees and customers
• Exhibit ownership when working with Management to resolve Repair & Maintenance (R&M) issues; determine causes of excessive R&M, identify trends and take to R&M Partners
• Effectively manage the restaurant within policies and guidelines of the company, ensuring 100% customer satisfaction at all times and food quality
• Control day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team
• Control profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
• Recruit, interview, and hire team members, conducts performance appraisals, takes discipline action, motivate and train
• Rejuvenated failing market to exceed annual sales, traffic and profit forecasts
• Ensure complete and timely execution of corporate and local marketing programs
• Managing the restaurant budget and financial plans
• Review thoroughly and follow through store P&L within store management 970-***-****
***********@*****.***
451 E. Boardwalk Drive, #307
Fort Collins, CO 80525
Maria L. Teeters
Colorado State Patrol - Lakewood, CO 2006 - 2007
Communications Officer
• Provide a life-line to Colorado State Patrol Troopers from the many different agencies to dispatch services
• Answering incoming 911 emergency phone calls from the general public
• Train to operate highly complex computers and communications equipment
• Make decisions that were critical to the outcome of emergency situations for both law-enforcement and the general public
• Think creatively and have excellent communication and interpersonal skills
• Collaborate with management to develop and implement an effective communications strategy based on the target audience
• Exceptional written and verbal communication skills
• Excellent critical thinking skills and the ability to exercise good judgement and solve problems quickly and effectively
Health District of Northern Larimer County - Fort Collins, CO 1997 - 2003 Administrative Support Specialist / Dental Office Coordinator / Dental Assistant / Prescription Assistant Admin / Mental Health Admin / Healthy Ways Admin / Eligibility Coordinator
• Presenting patient treatment plans for General Dentist and Hygienist. Duties included, collecting, posting payments/deposits for appointments, filling, insuring proper consent forms were signed, making sure patient had prescription medication. This also included working within other departments for patient assistance. Scheduling appointments with the General Dentist, Endodontic, and/or Surgeon. Troubleshooting patient concerns. Provide administrative support and coordination for all aspects of patient care for both new and/or established patients
• Extremely high volume incoming and outgoing phone calls, setting up phone call appointments and any tests for office and inpatient consultations
• Follow HIPAA guidelines for the management of patient privacy and confidentiality
• Balancing accounts receivable at the end-of-day.
• Worked with Dentrix, as well as the company’s database. Verify and file insurance with current coding
• Medicaid services billing, daily deposits, set-up financial arraignments
• Interpreter/Translator with Spanish speaking patients/clients for all departments. This included speaking and translating all paperwork documentation within The Health District
• Due to company working with the general public on a pro-bono basis, had to ensure our patients/ clients were financially eligible to utilize our services. Provide training and assistance to others in this area. Due to lack of staff, was trained by the General Dentist to be a Dental Assistant. Was sent to Front Range Community College to take a classes on oral x-ray EDUCATION
Front Range Community College - Fort Collins, CO 2000 - 2002 Paralegal Studies: Family Law, Immigration, Workers Compensation, Litigation, Criminal Justice and X-Ray Certification
SKILLS
Interpreter/Translator in both English/Spanish & Spanish/English in reading, writing and speaking REFERENCES
Upon Request
***********@*****.***
451 E. Boardwalk Drive, #307
Fort Collins, CO 80525
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