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Business Analyst

Hanover Park, IL
May 14, 2020

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Naveed Khan

**** *. ********* **.

Hanover Park, IL., 60133


Profile Summary

Comfortable in a leadership role when gathering business requirements and developing projects

Versatile and adaptable under any business analysis methodologies, Software Development Life Cycle (SDLC) using either Waterfall or Agile (Scrum)

Work in collaboration with the quality assurance team to ensure test cases are sufficient, regression cycles are performed, and high-quality testing is completed within the project timeframe

Expert at interacting with stakeholders, Subject Matter Experts (SMEs) and end-users to understand, analyze, communicate and validate requirements using Joint Application Design (JAD), Joint Application Review (JAR) sessions

Experienced in analyzing, troubleshooting, providing technical support and solutions for applications interfaces

Experienced in writing Business Requirements Documents (BRD) and Functional Requirements Documents (FRD)

Experienced in identifying the delta between development and deployment and filling the gaps

Highly organized and driven to exceed team tasks and project goals

Ability to lead and facilitate collaboration when working with other areas of the company

Ability to work with non-technical clients in a consultative capacity to quickly learn new concepts and provide software solutions in a concise presentation

Service oriented, professional, conscientious, persistent, and able to thrive in a fast-paced environment with varying internal and external client needs and requirements

Ability to deal with ambiguity and competing objectives in a fast-paced environment

As a United States citizen, authorized to work in United States





BPMN 2.0

Technical Writing

Microsoft Office (Excel, PowerPoint, Project, Word, Outlook, Visio)

Process Improvements

Problem Solving

Process flows, wireframe analysis

Excellent leadership, written communication, and team-building skills

Work Experience

CaseChek April 2019 – April 2020

Chicago, IL

Business Analyst


Acts as a liaison between business users and technologists to resolve issues and expedite systems enhancement project

Develops user stories, swim-lane process diagrams, and UML wireframes using Microsoft Visio or other drawing tools in order to clarify the desired requirement solutions

Facilitated JAD sessions with management, users and other stakeholders to define the project and to reduce the time frame required to complete deliverables

Accustomed to researching and learning about company product offerings using Lean, Six Sigma methodologies to come to process improvements that improve profit margin and growth of products and services offered by CaseChek

Used Jira for writing epics, user stories with acceptance criteria or user stories with use cases in order to improve business operations

Documents and articulates the 'As Is', 'To Be' and transitional states for impacted users and delivery teams in order to create End-to-End Business process flows and improve business operations

Participated in weekly status meetings, walkthroughs and documented the proceedings and plan of action

Manage client and vendor expectations, anticipating possible issues and communicating turnaround times in order to provide the best customer service

Provides strategic direction/support for the preparation of quality deliverables

Ensuring effective system documentation is created and maintained to support delivery of training of staff and clients in the proper use of business system

Participate in daily and periodic reviews of business requirements and make recommendations in order to clearly define process definition

Create testing criteria for user effectiveness for use during and after implementation

Consult with service providers and employees to create the best possible business solutions and optimize business process mapping to maximize productivity

Maintain a high level of system support to end-users at all times

Responsible for communicating / promoting standards and ensuring they are followed in their facility

Ensure good user manual documentation is maintained using effective written communication

Completes business case and impact analysis on implementing new changes

Validates with stakeholders to confirm accuracy and completeness.

Comfortable with coming to technology solution decisions using data analysis and problem solving expertise

Combined Insurance Aug 2018 – March 2019

Chicago, IL

Business Analyst


Served as liaison between business and internal/global IT teams to provide support of existing systems and collaborate on strategic roadmaps to align business initiatives and product development in the health insurance domain

Worked with production staff from different product groups to identify and map detailed AS-IS processes, identify gaps and pain points, perform root cause analysis and develop functional requirements that supported overall strategy, goals and objectives

Acted as a liaison between different cross-functional teams and prioritized responsibilities according to RACI matrices

Developed use cases for new product functionalities after conducting requirements elicitation sessions with the users, SME’s, and Product Owner

Projects included developing product offerings in Life Insurance, Annuities and accident and sickness coverage as part of the digital transformation customer experience team

Using effective technical writing created business requirement documents (BRD) for client management systems for a highly functional and integrated solution

Performed GAP analysis for business processes and aligned them with the strategic plan and roadmap for solution development

Designed and developed reporting requirements to monitor activity on critical issues to ensure they are resolved

Interviewed users after the Beta release, created process maps to identify and document root causes of inefficiencies / areas of opportunities

Maintain a thorough knowledge of the organization and adhere to all organizational technology standards

Created and managed project templates use case project templates, requirement types and traceability relationships

Provided support in planning, designing and implementing databases

Understood requirements by reading artifacts and developed test cases and plans and map them to requirements

Worked closely with developers and support teams to build software to match requirements through deployment and maintenance phases of project

Performed User Acceptance Testing (UAT) and worked with the offshore development team and the vendor for the resolution of issues

Worked with test Lead and QA Manager to develop test plans and detailed functional and usability test cases for each deliverable of the software and project implementation services

Strong experience investigating, analyzing and communicating issues/bugs; escalating high priority issues

Tracked and ensured visibility of the project and release using JIRA

Superior Ambulance Services Dec 2011 – Aug 2018

Elmhurst, IL


Drive to the scene and provide advanced life support before they are transported to the hospital

Taking patient history, vital signs, and checking motor skills

Determining the right course of action after evaluating the patient’s condition

Provide medical aid such as AED, CPR, prevent spinal damage, ventilation, control severe bleeding, suctioning, bandaging wounds, etc., to stabilize their condition

Communicating with healthcare professionals for a smooth transition of care

Administration of oral glucose and oxygen as needed

Prepare a patient care report and take notes of the medical treatment given to them

Attend refresher training programs and continuing education as required by medical control and employer


University of Illinois at Chicago

B.S. in Biological Sciences

(Sept. 2007 – Aug. 2011)

• Dean’s List (2007-2011)

• Member of Eco-Campus Club: Dedicated to promoting sustainability and environmental justice at UIC and around Chicago

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