Naveed Khan
Hanover Park, IL., 60133
adc8ch@r.postjobfree.com
Profile Summary
Comfortable in a leadership role when gathering business requirements and developing projects
Versatile and adaptable under any business analysis methodologies, Software Development Life Cycle (SDLC) using either Waterfall or Agile (Scrum)
Work in collaboration with the quality assurance team to ensure test cases are sufficient, regression cycles are performed, and high-quality testing is completed within the project timeframe
Expert at interacting with stakeholders, Subject Matter Experts (SMEs) and end-users to understand, analyze, communicate and validate requirements using Joint Application Design (JAD), Joint Application Review (JAR) sessions
Experienced in analyzing, troubleshooting, providing technical support and solutions for applications interfaces
Experienced in writing Business Requirements Documents (BRD) and Functional Requirements Documents (FRD)
Experienced in identifying the delta between development and deployment and filling the gaps
Highly organized and driven to exceed team tasks and project goals
Ability to lead and facilitate collaboration when working with other areas of the company
Ability to work with non-technical clients in a consultative capacity to quickly learn new concepts and provide software solutions in a concise presentation
Service oriented, professional, conscientious, persistent, and able to thrive in a fast-paced environment with varying internal and external client needs and requirements
Ability to deal with ambiguity and competing objectives in a fast-paced environment
As a United States citizen, authorized to work in United States
Skills
Jira
Confluence
SQL
BPMN 2.0
Technical Writing
Microsoft Office (Excel, PowerPoint, Project, Word, Outlook, Visio)
Process Improvements
Problem Solving
Process flows, wireframe analysis
Excellent leadership, written communication, and team-building skills
Work Experience
CaseChek April 2019 – April 2020
Chicago, IL
Business Analyst
Responsibilities:
Acts as a liaison between business users and technologists to resolve issues and expedite systems enhancement project
Develops user stories, swim-lane process diagrams, and UML wireframes using Microsoft Visio or other drawing tools in order to clarify the desired requirement solutions
Facilitated JAD sessions with management, users and other stakeholders to define the project and to reduce the time frame required to complete deliverables
Accustomed to researching and learning about company product offerings using Lean, Six Sigma methodologies to come to process improvements that improve profit margin and growth of products and services offered by CaseChek
Used Jira for writing epics, user stories with acceptance criteria or user stories with use cases in order to improve business operations
Documents and articulates the 'As Is', 'To Be' and transitional states for impacted users and delivery teams in order to create End-to-End Business process flows and improve business operations
Participated in weekly status meetings, walkthroughs and documented the proceedings and plan of action
Manage client and vendor expectations, anticipating possible issues and communicating turnaround times in order to provide the best customer service
Provides strategic direction/support for the preparation of quality deliverables
Ensuring effective system documentation is created and maintained to support delivery of training of staff and clients in the proper use of business system
Participate in daily and periodic reviews of business requirements and make recommendations in order to clearly define process definition
Create testing criteria for user effectiveness for use during and after implementation
Consult with service providers and employees to create the best possible business solutions and optimize business process mapping to maximize productivity
Maintain a high level of system support to end-users at all times
Responsible for communicating / promoting standards and ensuring they are followed in their facility
Ensure good user manual documentation is maintained using effective written communication
Completes business case and impact analysis on implementing new changes
Validates with stakeholders to confirm accuracy and completeness.
Comfortable with coming to technology solution decisions using data analysis and problem solving expertise
Combined Insurance Aug 2018 – March 2019
Chicago, IL
Business Analyst
Responsibilities:
Served as liaison between business and internal/global IT teams to provide support of existing systems and collaborate on strategic roadmaps to align business initiatives and product development in the health insurance domain
Worked with production staff from different product groups to identify and map detailed AS-IS processes, identify gaps and pain points, perform root cause analysis and develop functional requirements that supported overall strategy, goals and objectives
Acted as a liaison between different cross-functional teams and prioritized responsibilities according to RACI matrices
Developed use cases for new product functionalities after conducting requirements elicitation sessions with the users, SME’s, and Product Owner
Projects included developing product offerings in Life Insurance, Annuities and accident and sickness coverage as part of the digital transformation customer experience team
Using effective technical writing created business requirement documents (BRD) for client management systems for a highly functional and integrated solution
Performed GAP analysis for business processes and aligned them with the strategic plan and roadmap for solution development
Designed and developed reporting requirements to monitor activity on critical issues to ensure they are resolved
Interviewed users after the Beta release, created process maps to identify and document root causes of inefficiencies / areas of opportunities
Maintain a thorough knowledge of the organization and adhere to all organizational technology standards
Created and managed project templates use case project templates, requirement types and traceability relationships
Provided support in planning, designing and implementing databases
Understood requirements by reading artifacts and developed test cases and plans and map them to requirements
Worked closely with developers and support teams to build software to match requirements through deployment and maintenance phases of project
Performed User Acceptance Testing (UAT) and worked with the offshore development team and the vendor for the resolution of issues
Worked with test Lead and QA Manager to develop test plans and detailed functional and usability test cases for each deliverable of the software and project implementation services
Strong experience investigating, analyzing and communicating issues/bugs; escalating high priority issues
Tracked and ensured visibility of the project and release using JIRA
Superior Ambulance Services Dec 2011 – Aug 2018
Elmhurst, IL
Paramedic
Drive to the scene and provide advanced life support before they are transported to the hospital
Taking patient history, vital signs, and checking motor skills
Determining the right course of action after evaluating the patient’s condition
Provide medical aid such as AED, CPR, prevent spinal damage, ventilation, control severe bleeding, suctioning, bandaging wounds, etc., to stabilize their condition
Communicating with healthcare professionals for a smooth transition of care
Administration of oral glucose and oxygen as needed
Prepare a patient care report and take notes of the medical treatment given to them
Attend refresher training programs and continuing education as required by medical control and employer
Education
University of Illinois at Chicago
B.S. in Biological Sciences
(Sept. 2007 – Aug. 2011)
• Dean’s List (2007-2011)
• Member of Eco-Campus Club: Dedicated to promoting sustainability and environmental justice at UIC and around Chicago