Resume

Rajesh.k

Email: adc8b0@r.postjobfree.com Ph: +974-******** & +91-989*******

Summary:

** ***** ** ********** ** IT Field in managing Work Stations, Servers, Printers & Networking.

Good Communication and interpersonal skills.

Keen learner with ability to learn and imbibe new knowledge with ease.

Ability to gel well within the teams.

Skills:

Server Operating Systems: Windows Server 2012, 2008, 2003, 2000

Client Operating Systems : Windows - 8, 7 & XP.

Mail Servers: Microsoft Exchange 2010 & 2013

Unified Communication : Lync 2010 & 2013

Network services: ADS, DNS, DHCP, File and Print

Monitoring: SCOM 2012 – monitoring servers and resolving alerts.

Experience:

ELGANCIA, Doha, Qatar November 2017 - Current. (elegancia-intl.com)

Designation: Sr. Help Desk Executive.

CAFM support for the Pearl Qatart & Qanat Quartier project.

Plan routine preventative maintenance on all support systems like HVAC, alarms and security, waste hauling, fire control, lighting, plumbing, elevators, building structures electrical

Responsible for office-space build-outs, construction remodeling projects

Responsible for landscaping, other grounds maintenance snow removal for all locations

IMDAAD, Doha, Qatar June 2017 to 31 August 2017

Designation: Sr. Help Desk Executive.

CAFM support for the Pearl Qatart & Qanat Quartier project.

Plan routine preventative maintenance on all support systems like HVAC, alarms and security, waste hauling, fire control, lighting, plumbing, elevators, building structures electrical

Responsible for office-space build-outs, construction remodeling projects

Responsible for landscaping, other grounds maintenance snow removal for all locations

Support manufacturing warehouse departments with maintenance and/or construction projects

Review spend on contracts, services, equipment, materials and supplies, and look for opportunities to leverage business reduce cost in all areas of responsibility

Supervise maintenance team

Hexaware Technologies Ltd. Bangalore July 2014 to 13 April 2016.

Designation: Retainer – for Professional Services.

My Key jobs are:

Managing and administering 300+ Infrastructure servers which include Domain Controllers, Exchange Servers and Lync Servers

Managing Active Directory Objects

Responsible for Incident Management and 24*7 Support

Troubleshooting Outlook client and Users Active Directory account issues.

Troubleshooting Lync Client Issues and Voice Quality Issues

Manage DNS and DHCP Requests and Incidents

Provide support in KTLO Projects (Server Builds,RBOS,SEP Upgrade etc)

Participate in projects such as Exchange 2013 (Mailbox Movement,Public Folder Replication)

Monitor the Server Infrastructure Using Microsoft SCOM and do the triage of the Critical and Warning Alerts

Lulu Logistics, Abu Dhabi June 2011 to July 2014

Designation: Hardware & Network Support Engineer

My key jobs are:

Creating and Managing user accounts, groups and assigning permissions. Active Directory, OU, group policy.

Complete DNS and DHCP requests

Resolve issues related to Domain Controllers,DNS and DHCP Servers

Providing permission on file server and managing file server.

Managing centralized antivirus server (Sophos Server), which updates clients through network.

Installation and configuration of SAP GUI 7.3, Lotus Client 9.0.1, Warehouse management system – IBM LFS (IBM i Access for Windows).

AVAYA site administration for AVAYA phone & wireless users.

Perform daily tasks on servers as per the checklist

Implementing server and client system hardening which includes group policies and login restrictions.

Coordinating with Vendors for hardware solutions.

Installation, configuration & hardware maintenance of all types of printers including network printers.

Provide guidance to desk side support team members

United News of India (UNI), June 1999 to June 2011

Designation: System Engineer

As System Engineer my key jobs were:

Installation, Configuration and monitoring of Netware server 4.11, Windows 2000 Server and Windows clients.

Implementing VSAT (Hughes Network) modem, its configuration and packet routing in office and client office, like Manorama, Mathrubhumi, Asianet, Doordarshan.

Installation of Operating System on server and Work Station and handle breakdown Calls.

Handling the desktop and network trouble shooting Calls

Creation and Changes related to DHCP Scopes

DNS A record and PTR record management

Configuration of Network Printers

Qualification:

Certified: 70-410, Installing and Configuring Windows Server 2012

Diploma in Computer Hardware Maintenance, Govt. Poly Technic Palakkad, Kerala. 71% - 1997

S.S.L.C. Govt. of Kerala. 81 % 1992

Personal Info

Date of birth: 22 March 1977

Passport No. J0579380

Marital Status: Married

Permanent Address: CRAN 69A, NANDANAM, Ponekara Road

Edappally, Ernakulam, Kerala – 682024

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