*.******.***@*********.***
Costa Mesa, CA 92627
DION
MENDES
@
h
a
Forward-thinking professional proficient in operating, developing and motivating employees. Builds rapport at all levels and resolve issues quickly. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in
analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
PROFESSIONAL SUMMARY
Communication
Lean Thinking
Interpersonal Skills
Performance Tracking
Listening
Problem Solving
Financial Management
Decision-making
Training and Development
Business Management
Leadership
Cost reduction strategies
Supply chain distribution
Management information
systems
Project development and life
cycle
Work flow planning
Westcliff University
Irvine, CA • 04/2020
MBA: Digital Communications
And Multimedia
Xavier Institute of
SKILLS
EDUCATION
Legion, Inc - Executive Brand Ambassador
Pleasanton, California • 08/2019 - 11/2019
Jet Airways PVT LTD - Operations Trainee
Mumbai, Maharashtra • 06/2013 - 08/2016
WORK HISTORY
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
•
Exceeded established sales goals and increased client retention by 25%
•
Oversaw preparation and management of event budgets to deliver at or below projected costs
•
Maintained excellent attendance record, consistently arriving to work on time.
•
Drove operational improvements which resulted in
savings and improved profit margins.
•
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
•
Developed and implemented daily operations plans such as delivery routes, employee assignments and
promotional strategies.
•
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 50+ member management team with related direct reports.
•
Reduced average contract expenses by 5% through
aggressive negotiations with vendors.
•
Engineering
Mumbai • 06/2016
Bachelor of Science:
Electronics &
Telecommunications
Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
•
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
•
Achieved favorable company outcomes with labor union negotiations by using successful collective bargaining strategies.
•
Assisted various departments with change by
communicating new improvement plans and
expectations.
•