Senior Management

Profile Summary

Creative & results driven technology leader, with over 20 years of experience in Large Engagements including IT Consulting, Program Management, Services Delivery Management, Information Security, Data Center Management and Cloud Services

Dedicated technology leader with career long record of promotion, stakeholder satisfaction, team building and strategic insight

Notable success in leading design, development and delivery of complex project and high complex solutions

Experience with security technology integration assessments inclusive of compliance with well-known regulatory and compliance frameworks (HITRUST, HIPAA, SOC 2 Type 1 & 2, ISO 27001,13485 and 9001-2008)

An ambassador of change with the peculiarity of successful business process re-structuring, implementation of business solutions in organizations through thought leadership and technical expertise

Enterprise wide standards driver with leadership capabilities to rapid changes in requirements and enablement of cross-functional transparency to prevent siloed practices

Interfaced with top management for evolving strategic vision, driving change, infusing new ideas and taking enterprise system performance & productivity to next level

Excellent management skills, capable of leading & motivating individuals to maximize levels of productivity; knack for motivating large workforce for exceeding customer expectations in delivery of committed services

Core Competencies

IT Strategy and Planning

IT Consulting & Solution Delivery

Business Process & Re-Engineering

IT Service Delivery

Technology Leadership

IT Operations and Governance

Cross-functional Coordination

Strategic Partnership/ Alliances

Project / Program Management

Career Timeline (Recent 4 Associations)

Certifications

PMI Certified Project Management Professional (PMP)

IT Service Management Foundation V.2 (ITIL)

Certified Ethical Hacker (CEHv5)

Microsoft Certified System Engineer (MCSE)

Certified Data Centre Design Professional (CDCDP)

Cisco Certified Network Professional (CCNP)

Red Hat Certified Engineer (RHCE)

Certified Information Security Manager (CISM)

Work Experience

Director – IT, Reventics Pvt. Ltd., Hyderabad Oct’19 – Till Date

Key Result Areas:

Spearheading entire gamut of managed services practice with focus in areas of administration support and project delivery, manage multiple employees to drive success for clients

Delivering outstanding customer experience and technical solution areas of infrastructure virtualization, networking, Microsoft Technologies (MS Dynamics365, O365, Azure, SharePoint and MS SQL) and storage

Lead partners and service providers in technology and system operations associated with complex and operational issues. Collaborating effectively with key stakeholders across sales, engineering and management to ensure proper resource allocation in support of the business

Steering the Strategic Planning for IT Infrastructure & Software, Hardware, Networking Requirements & other solutions as per Business needs for India & USA

Conducting time-sensitive program assessments with limited initial discovery artifacts

Administering security governance assessment resources/teams

Implement and Managing AWS workspaces for Work from Home

Interacting with various Business Operation Heads and implementing automation of business processes

Highlights:

Acted on events, alerts, and incidents escalated from the Level 1 Analyst, Triage Malware Alerts, their priority and the need for escalation, Monitoring for emerging threat patterns and vulnerabilities

Directed IT Team of Database Administrator, System/Network Security Administrators

Head IT, Itelligence India Software Solutions, Hyderabad Nov’17 – Oct’19

Key Result Areas:

Managed L1, L2 & L3 Support of Cloud Infrastructure and Application Maintenance in 24x7 Mode

Interacted with various business Operation Heads and implemented automation of business processes

Spearheaded the SAP Integration S4 HANA and SAP Implementation

Led IT Team of Application Developers, Database Administrator, System/Network Security Administrators

Supervised data center operations and established & expanded the business

Developed, implemented & supported AWS

Established, implemented and maintained IT security policy and disaster recovery plan

Head IT, Spectranet Ltd., Lagos, Nigeria Jun’14 – Jun’17

Key Result Areas:

Implemented management tools, cloud technologies like AOS & Google

Managed L1, L2 & L3 Support of Cloud Infrastructure and Application Maintenance in 24x7 mode

Successfully implemented Lotus Domino and Lotus Notes Configuration and Support

Worked on Google Apps, Office 365, Amazon Cloud Services and VPN

Provided Solutions on Telecom Network, Hotspot Solutions, 4G LTE Support for Enterprise Customers Architecture and solutions for WLL customers for internet services

Installed Microwave Radios (Dragon Wave and Radwin); gained knowledge of protocols including BGP, OSPF and EIGRP

Facilitated EMC Storage (VNX5300, CX4, AX4 and DD 2500)

Administered installation & maintenance of:

oIBM Severs (Blade Centre HS23 Server, IBM X3650 M4 Rack Server)

oAvaya IP office 500 for call center and Desk Phones

oVMware (VSphere), CCTV, Barracuda Load Balancers, MS Office 365 cloud services

Delivered training of operations staff in HVAC and electricity basics & procedures

Developed technical & safety procedures on all D/C equipment & systems; planning (testing semi-annually) disaster plan for D/C activities

Assisted Agile Project Management Platform for infrastructure projects; supervised SAS70 audit requirements

Coordinated with project teams for implementing Internal Systems; maintained overall IT assets

Spearheaded & implemented:

oService Desk (ticketing) solutions such as Manage Engine, Service-now and Heat

oAlert & Performance Management (monitoring) solutions E.g.: HP Open View, Solar Winds Orion, System Centre Operations Manager (SCOM)

Directed gamut of activities such as Voice Infrastructure, IT Infrastructure, Trading Floor Infrastructure, Voice Infrastructure, EPABX, VOIP Infrastructure, Trading Floor Infrastructure Support

Supervised the communication process within QNOC (Quality National Operations Center)

Highlights:

Managed India end-to-end transition from US to India

Successfully implemented IT infrastructure, support & operations for manufacturing plants for Cement, Steel & Roof Sheets

Played a key role in steering 2 year virtualization effort using VMware which reduced 50% physical infrastructure with an average compression ratio of 20:1 virtual servers per VMware instance and achieved 98% satisfying new server’s requests

Attained system uptime of 99% through supervision of operations and preventive maintenance

Facilitated 4 datacenters (2 in US, 2 in CH) hosting 24x7 web based products and services for over 1000 financial institutions

Steered team to architect & implement Linux Server deployment strategy which included Linux variant selection, support contract negotiation, selection & implementation of deployment and configuration management tools

Implemented enterprise-wide monitoring system using MS SCOM; devised proxy server deployment strategy to support 1000+ physical servers, 1500 virtual MS Windows Server instances and 900 virtual Linux server instances

Integrated SCOM with EMC VMAX and Oracle Enterprise Management Software Packages

Headed system administrators, storage engineers, and server technicians in support of over 3000 servers and 800TB of storage in data centers of 2 continents

Supervised GNOC (Quality Global Network Operations Center) and Member Firm NOCs to ensure that the management as well as the firm’s IT community is well informed about any customer impacting issues

Previous Experience

General Manager IT & Operations, Quality Group Ltd., Tanzania, East Africa May’12 – Dec’13

Senior Manager IT & Operations, Cybermate Infotek Ltd., Hyderabad Jul’05 – May’12

TAC-Engineer, SIP Micro Systems Pvt. Ltd., Hyderabad Aug’03 – July’05

Systems & Network Engineer, Ceeyes Software Technologies, Hyderabad Jan’00 – Aug’03

Education

MBA in Information Technology from IIBM, Delhi in 2014

B.Sc. in Biology from Andhra University in 1999

Projects Undertaken

Clients: HLG, Global, Surakshaka, Apollo, Jaslok, LHPL, & Star Hospitals

Scope: ERP development & implementation (Payroll, HRMS & HIMS)

Client: APGenco Hyderabad

Scope: ERP development & implementation (Payroll, HRMS & Asset Management)

Client: Andhra Business (Media)

Scope: Web Hosting and maintenance on Amazon Cloud, Designing & Content updating

Client: Nowpos Online Services

Scope: Designing, Content updating and maintenance of Web site hosted on Net4india & Godaddy

Client: Raitel (Indian Railways, Hyderabad & Kolkata)

Scope: ERP development & implementation (Payroll, HRMS & Asset Management)

Client: Healthways Incorporation & Nashville USA)

Scope: Data Centre Migration

Client: DOW Chemical’s Inc.

Scope: Data Centre Migration

Client: Highpoints Incorporation, Georgia, USA)

Scope: Data Centre Migration & India Operations Integration with Head Quarters

Client: IMEDX Information Inc. Connecticut, USA

Scope: Data Centre Migration

Technical Skills

Networking Devices: CISCO, D-link, Cyberoam UTM, Sonic wall, Fort iGATE, Nortel & Big IP HP Procurve L3/L2 Switches

Operating Systems: MS Windows 95/ 98/ XP/Win 7/Windows 8, Windows NT/ 2000/ 2003/2008, Redhat Linux & Fedora

Language/Scripting: C, C++, VB, and TCLTK & PEARL

Tools: CVS, Eclipse, Ant, Wget, Curl & Egg Planet HP Testing Tools

RDBMS: Oracle 7.3 to Oracle 10g, MS SQL 2005, MySQL, IBM Db2 & MS-Access Oracle Applications (Oracle R12 I)

Antivirus: Symantec endpoint, Symantec Enterprise Vault, Trend Micro, F-Secure & MacAfee,Kaspersky,Bitdefender

Messaging: Lotus Notes, MS Exchange 2003/2007/2010, Sendmail, Zimbra, Qmail & Imail, Blackberry services

Storage: IBM SAN, VERITAS & EMC Products

Web Server: IIS, Apache, Tomcat & Jboss

Cloud Services: Amazon EC2, Work Spaces,WAR, MapReduce, RDS, EBS, S3, Simple DB, SQS, SNS, SES, Cloud watch, Cloudfront, VPC Load balancing, Auto scaling, Direct Connect, Beanstalk, Elastic Reduce, Route53, Office 365, Microsoft Azure, Service Management

Methodologies: ISO 20000, ITIL v3, ITIL v2, COBIT, COSO & BS7799

Compliance Frameworks: ISO 27001, HIPPA & SOX, SOC, GDPR and HiTrust

Security: Cross-site scripting, SQL injection, GHED, Guardian Edge/PG encryption

Security Applications: RSA envision, IBM APP Scan, SNORT, Back track, Arc Sight, Symantec ESM suite,Rapid7 insight DR

Designing Software: MS Visio 2003/2007 & LDPRS

Testing Tools: Win Runner, Load Runner, QC & QTP

Ticketing Tools: Remedy, Star team, manage now, Clarify & eNos, Service Now

Networking Tools: MRTG, Spice Works, Nagios, Solar Winds, What’s up gold, Log Mein, LANDesk & ISA Proxy

Telecommunications: Tsunami Radio Equipment & Tanset

Voice Applications: Asterisk, Cisco Call Manager VOIP, Soft switch & IP-Centrex

Virtualization: VMware, VMware Infrastructure 3 (VI3), OpenVZ, VSphere, Vcenter & HyperV

PM Tool: MS Project 2003/2007, Rational Portfolio Manager, Web access, Portfolio Analyzer

Personal Details

Date of Birth: 12th December 1974

Languages Known: English, Hindi and Telugu

Address: Flat No. 201 Yesaswy Homes, Bachupally Hyderabad – 500090

M R K S VARMA

Senior Professional Information Technology Director

High impact professional acknowledged for strengthening companies to lead in highly competitive situations, targeting assignments in Infrastructure Management with an organisation of high repute

LinkedIn: https://ng.linkedin.com/in/m-r-k-s-varma-b0958111

********@*****.*** +91-800*******, +916*********

Jun’14 – Jun’17

Head IT, Spectranet Ltd., Lagos, Nigeria

May’12 – Dec’13

General Manager IT & Operations, Quality Group Ltd., Tanzania, East Africa

Nov’17 – Oct’19

Head IT, Intelligence India Software Solutions, Hyderabad

Oct’19 – Till Date

Director – IT, Reventics Pvt. Ltd.

Contact this candidate