Family Case Manager Jan 2020- Present
Indiana Department Children Services
Prepare and update written home studies documenting information such as: physical environment, preparation, strengths and needs, family structure, parenting styles, skills to meet
Conduct background checks for initial licensure, annual review, and relicensure.
Make licensure recommendations including approvals, denials, waivers, variances, exceptions, transfers, probationary status, and revocations.
History Teacher September 2018- Dec 2020
Shelby County Schools
Prepare and deliver lectures to undergraduate and/or graduate students on topics such as ancient history, postwar civilizations, and the history of third-world countries.
Evaluate and grade students' class work, assignments, and papers
Keep abreast of developments in their field by reading current literature, talking with colleagues, and participating in professional conferences.
Plan, evaluate, and revise curricula, course content, and course materials and methods of instruction
Youth Villages May 2018- September 2018
Maintaining a safe program environment through ongoing CPI/CPR training to ensure strict adherence to the treatment model and Re-ED philosophy
Assist children with positive development and implementation of individual goals and objectives.
Maintain a safe environment through ongoing training, appropriate responses and attend all meetings involved with my group of children
Use of creative counseling skills to help
Resident Assistant Jan. 2014 – April 2016
Tennessee State University Nashville, TN
Responsible for greeting customers, students and other personnel of the office daily via phone, in person, or through electronic media; answered inquiries correctly and in a timely manner.
Expedited and performed data entry clerical duties in an organized and timely manner.
Utilized strong documentation and multitasking skills while working within a busy environment.
Independently managed data relating to customer/student inquiries and communicated problems to the appropriate personnel when necessary.
Collaborated cross functionally with a diverse team of individuals to further increase productivity and efficiency.
Analyzed and documented data daily; utilized adept data analysis and entry skills.
Cashier Sep. 2012 – May 2013
Lowes Memphis, TN
Established and identified prices of goods, services or admissions, and calculated bills using calculators, cash registers, and/or optical price scanners daily.
Responsible for counting money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
Calculated total payments received during a time period and reconciled this with total sales daily.
Provided friendly, prompt, and efficient service always in a busy working environment.
Cashier Aug. 2011 – Aug. 2012
Kroger Memphis, TN
Independently fulfilled accurate monetary transactions daily.
Remained up to date on company deals and promotions to assist in further increasing sales and customer loyalty.
Utilized strong interpersonal skills to provide exceptional customer service daily.
Showcased a remarkable ability to work well under pressure and adapt quickly to change.
Intern Jan 2018 – May 2018
Tennessee General Assembly Nashville, TN
Intern Aug. 2016 – Dec. 2016
TSU Early Learning Center Nashville, TN
Youth Clerk Aug. 2014 – Jan. 2016
Tennessee State University Nashville, TN
Leadership Tutor Aug. 2013 – May 2014
Detail oriented, highly motivated, and committed customer service professional that adapts quickly to any work environment. Blends well with various work partners and welcomes new challenges. Proven ability to learn new skills quickly and increase customer satisfaction and sales. Multitasking expert and skilled at utilizing skills to further improve organizational efficiency and productivity.
Strong Written & Verbal Skills
Strong Attention to Detail
Data Analysis Skills
Strong Multitasking Skills
Works Well Under Pressure
Data Entry Skills
Adapts Quickly to Change
Strong Leadership Skills
Customer Service Expert
Strong Administrative Skills
Ability to Learn Quickly
Time Management Skills
Handles Stressful Situations
Proficient in Microsoft Suites
BACHELOR OF ARTS
Tennessee State University
Major: Political Science
Graduation Date: May 2018
Master of Education
University of Phoenix
Graduation Date: July 2020
901-***-**** firstname.lastname@example.org Indianapolis, Indiana