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Customer Service Sales

Gary, IN
May 14, 2020

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Family Case Manager Jan 2020- Present

Indiana Department Children Services

Prepare and update written home studies documenting information such as: physical environment, preparation, strengths and needs, family structure, parenting styles, skills to meet

Conduct background checks for initial licensure, annual review, and relicensure.

Make licensure recommendations including approvals, denials, waivers, variances, exceptions, transfers, probationary status, and revocations.

History Teacher September 2018- Dec 2020

Shelby County Schools

Prepare and deliver lectures to undergraduate and/or graduate students on topics such as ancient history, postwar civilizations, and the history of third-world countries.

Evaluate and grade students' class work, assignments, and papers

Keep abreast of developments in their field by reading current literature, talking with colleagues, and participating in professional conferences.

Plan, evaluate, and revise curricula, course content, and course materials and methods of instruction

Teacher Counselor

Youth Villages May 2018- September 2018

Maintaining a safe program environment through ongoing CPI/CPR training to ensure strict adherence to the treatment model and Re-ED philosophy

Assist children with positive development and implementation of individual goals and objectives.

Maintain a safe environment through ongoing training, appropriate responses and attend all meetings involved with my group of children

Use of creative counseling skills to help

Resident Assistant Jan. 2014 – April 2016

Tennessee State University Nashville, TN

Responsible for greeting customers, students and other personnel of the office daily via phone, in person, or through electronic media; answered inquiries correctly and in a timely manner.

Expedited and performed data entry clerical duties in an organized and timely manner.

Utilized strong documentation and multitasking skills while working within a busy environment.

Independently managed data relating to customer/student inquiries and communicated problems to the appropriate personnel when necessary.

Collaborated cross functionally with a diverse team of individuals to further increase productivity and efficiency.

Analyzed and documented data daily; utilized adept data analysis and entry skills.

Cashier Sep. 2012 – May 2013

Lowes Memphis, TN

Established and identified prices of goods, services or admissions, and calculated bills using calculators, cash registers, and/or optical price scanners daily.

Responsible for counting money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.

Calculated total payments received during a time period and reconciled this with total sales daily.

Provided friendly, prompt, and efficient service always in a busy working environment.

Cashier Aug. 2011 – Aug. 2012

Kroger Memphis, TN


Independently fulfilled accurate monetary transactions daily.

Remained up to date on company deals and promotions to assist in further increasing sales and customer loyalty.

Utilized strong interpersonal skills to provide exceptional customer service daily.

Showcased a remarkable ability to work well under pressure and adapt quickly to change.


Intern Jan 2018 – May 2018

Tennessee General Assembly Nashville, TN

Intern Aug. 2016 – Dec. 2016

TSU Early Learning Center Nashville, TN

Youth Clerk Aug. 2014 – Jan. 2016

Tennessee State University Nashville, TN

Leadership Tutor Aug. 2013 – May 2014

Jerius Harris


Detail oriented, highly motivated, and committed customer service professional that adapts quickly to any work environment. Blends well with various work partners and welcomes new challenges. Proven ability to learn new skills quickly and increase customer satisfaction and sales. Multitasking expert and skilled at utilizing skills to further improve organizational efficiency and productivity.


Strong Written & Verbal Skills

Highly Organized

Strong Attention to Detail

Data Analysis Skills

Independent Worker

Strong Multitasking Skills

Dedicated Worker

Works Well Under Pressure

Data Entry Skills

Adapts Quickly to Change

Professional Judgement

Relationship Management

Strong Leadership Skills

Customer Service Expert

Strong Administrative Skills

Researching Skills

Ability to Learn Quickly

Time Management Skills

Handles Stressful Situations

Proficient in Microsoft Suites

Analytical Thinker

Flexible Schedule

Results Focused


Team Oriented

Detail Driven


Tennessee State University

Nashville, TN

Major: Political Science

Graduation Date: May 2018

Master of Education

University of Phoenix

Memphis, TN

Major: Education

Graduation Date: July 2020


901-***-**** Indianapolis, Indiana

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