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Customer Service Manager

Auburn, WA
May 14, 2020

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Olha Mandzyuk

Seattle, WA • 425-***-**** • • Qualifications Profile

Meticulous IT support technician with first-class customer service skills expected to graduate with associate of applied science degree in Network Security.

CompTIA A+ certification.

Penetration Testing Course Completion, Mile2.

Committed to pursuing technical certification in Networking and Cyber-Security.

Adept at troubleshooting, research, and customer service. Confident network administration and data protection skills.

Strong written and verbal communication skills, capable of tailoring messages to technical and nontechnical audiences.

Track record of project management success. Translating business needs into technical requirements with attention to project scope and stakeholder expectations.

Collaborate with peers to deliver course projects and technical support resolutions. Core Technologies

Environments: Linux, Windows

Tools: Microsoft Office Suite, Adobe, VPN, Microsoft Outlook, Cisco Packet Tracker, Python, Windows Server 2016, PowerShell, Windows Server Datacenter, Storage Solutions in Windows Server, Server Clusters, Virtual Hard Disk Creation, Active Directory, Domain, Fedora Servers, Linux Servers, Ubuntu Server, Linux LAMP Stack, SSH, VSFTP, FTP, Linux Cron, Linux User Account Management, Disk Partitioning, NMAP, Linux Security, CLI, TCP/IP, Firewalls, DNS, SMTP, DHCP, PHP, TCP/UDP Protocols, SOHO networks, Microsoft Command Line, Scripting, Kali Linux, Penetration Testing, NMAP, Wireshark, Metasploit.

Methodologies: Network Security, Enterprise Network Design, Virtual Environment Implementation, LAN/WLAN, VLAN, VLSM, Ethernet, OSPF, Remote Desktop Access, Cloud Computing, RAID Troubleshooting, IT Security Education and Credentials

Associate of Applied Science in Network Security (Expected Graduation August 2020), GPA: 3.96 Highline College, Seattle, WA

Teacher’s Assistant for Cisco Fundamentals courses Master of Science in Economics

Kyiv National Taras Shevchenko University, Kyiv, Ukraine Languages: English, Russian, Ukrainian


CompTIA A+ (ID COMP001021592504, issued on April 30, 2020.) Olha Mandzyuk

Penetration Testing Course Completion, Mile2.

Experience Highlights

Highline College, Seattle, WA

ITS Help Desk Technician, 6/2019 – Present

Provide information technology support for students, faculty, and employees. Install and configure hardware and software. Troubleshoot equipment in computer labs, classrooms, and administrative offices. Resolve network issues and collaborate with peers to deliver technical support.

Recognized by supervisor for learning quickly and excellent customer service skills. DEPS Ukraine, Kyiv, Ukraine

Business Development Manager, 4/2012 – 10/2016

Performed technical analysis, forecasted demand, and administer production terms. Facilitated implementation and sales of IPTV, CATV, fiber-optical solutions, and software.

Developed technical specification documents.

Delta Medical Promotions AG Ventilation Systems JSC, Kyiv, Ukraine Export Sales and Logistics Manager, 4/2010 – 4/2012 Led purchasing planning and stock management for medicines distributor. Orchestrated shipments of pharmaceutical products from Europe to CIS countries. Initiated market entry projects with sophisticated research and project management skills. Secured new clients and strengthened relationships with existing export clients.


Successful implementation of the projects at Highline College: Linux & Unix/Linux System Administration:

Ubuntu, Fedora Servers

Period: September 2019 – March 2020:

- Creating and modifying user


- Adding disk to Linux Machine

- Cron and Utilities

- Linux Networking

- LAMP Stack Install

- Mysql Server Accounts

- SSH, vfstp

- NMAP and Security



Windows Datacenter Project:

Period: December 2019 – March 2020:

- Configuring and Managing Windows

Server 2016

- Configuring Storage and File Systems

- Implementing Virtualization with


- Implementing High Availability: Server


- Implementing High Availability -

Advanced Failover and Virtual


- Maintaining Server installation

- Server monitoring and backup

- Nano Server and Windows Containers

Olha Mandzyuk


Appendix A

Olha Mandzyuk

Appendix B

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