Technical Support Executive

PANKAJ SONI

E-mail - adc7jd@r.postjobfree.com

Mob - 957-***-****, 887-***-****

Objective:

Presently seeking a good position in an industry where I can use my skills and knowledge for the betterment of technical process.

Responsibilities

Identify and resolve technical issues promptly and successfully (TAT 10 minutes).

Answer technical and service questions about the product.

Ownership for the team mission to create a 5-Star experience for every customer.

Key Skills

Understanding Operating Systems like Windows 7, 8, 10 and MacOS.

Troubleshooting Network and Internet Issues for Clients.

Fixing Software and Drivers on Client Systems.

Understanding of Settings and Control Panel Options.

Fixing Issues in Device Manager and External Devices.

Understanding Latest Privacy Settings and Access Control in Devices.

Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.

Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.

Adept at technology to troubleshoot and ensure smooth online class experience.

Active listening skills, patience and detail obsession to maintain call logs.

Work Experience:

1.Worked 2Year+ for the Aditya Birla Group of Industries Limited, Renukoot, Sonebhadra Uttar Pradesh, C/O Ensure Support Services Varanasi.

Responsibilities: Desktop Support

Network Support

Hardware Installation and Maintenance

Software update and Installation

Remote Desktop Management (TeamViewer /Any Desk)

Printer Installation and Maintenance

OS Level Support

Browser Setting/ Privacy / Website Accessing

2. Working Under the Ministry of Rural Development C/O Indovision services Project under DDU- GKY as a Network Trainer at Varanasi U.P.

Responsibilities:

Where I am providing training to the trainees about the CCNA Since May 2019, here I have trained 70 trainees in the field of Networking and they are posted as well.

With this here I am also responsible for the Network and Systems Maintenance.

With this, I am also doing my work related to the Operation Portal.

Placement and Soft Skills .

Interpersonal Skills:

. Communication.

. Problem Solving.

. Team work.

Other Skills:

. Work Culture.

. Microsoft Office.

. Windows Operating System.

Educational Detail:

. B. Tech in Computer Science Engineering from Rajiv Gandhi Proudyogiki Vishwavidyalaya Bhopal Madhya Pradesh, 462036 and Secured 7.30 percentile.

. Higher Secondary from Government Higher Secondary School unchehara Madhya Pradesh and Secured 74% percent.

Personal Details:

Father’s Name - ShriKrishna soni

Date of Birth - 30-june-1994

Language - Hindi, English

Address - Village – unchehara District – Satna M.P 485661

Declaration:

I hereby declare that the above information is true to best of my knowledge.

Date: 18/04/2020

Place: Varanasi U.P PANKAJ SONI

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