QUALIFICATIONS

Reliable and highly skilled Industrial Insurance Underwriter with broad and deep knowledge in the professional office environment. Extraordinary professional communication skills. Able to function well as an independent worker or as part of a team.

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

Industrial Insurance Underwriter 2

Department of Labor and Industries – Employer Services, Olympia WA

January 2017 – present

Analyze information in industrial insurance applications. Determine the risk of insuring a client. Screen applicants on the basis of set criteria. Evaluate recommendations from underwriting software. Contact field representatives, medical personnel, and others to obtain further information. Determine appropriate premiums and amounts of coverage for workers’ compensation policies.

Program Coordinator

Department of Labor and Industries - Health Services Analysis, Olympia WA

September 2014 – January 2017

Compile and maintain current and accurate data for providers in the State of Washington. Complete provider credentialing and re-credentialing applications; monitor applications and follow-ups as needed. Maintain copies of current state licenses, DEA certificates, malpractice coverage and other required credentialing documents for providers. Maintain knowledge of agency requirements for credentialing providers. Set up and maintain provider information in database and system. Track license and certification expirations for providers to ensure timely renewals. Maintain confidentiality of provider information. Perform other duties as assigned. Training employees and keeping staff up to date on processes. Update procedures; create, maintain desk manuals, i.e. world language translations, Spanish translation procedures manual, contractor and Braille manuals as the translation processes evolves, as needed. Review data and edit documents. Create, edit, update and maintain spreadsheets. Compile data and prepare reports.

Office Assistant Lead

Department of Labor and Industries – Self Insurance, Olympia WA

June 2014 – September 2014

Assist staff with paperwork, reports, scheduling, and other day-to-day clerical work. Data entry in LIINIS. Prepare and send documents to various customers, including injured workers, employers, providers, and/or the appropriate legal attorney. Maintain online office files in ORION. Lead clerical staff by instructing, assigning, and checking work performed. Back up to reception as needed.

Office Assistant 3

Department of Labor and Industries – Employer Services, Olympia WA

September 2012 – June 2014

Review employer’s records for consistency and accessibility for industrial insurance policies. Function as the administrative communication hub for the area during regular business hours to include processing mail/email, answering phones, responding to inquiries; reroute mail, emails, and calls to appropriate staff as needed. Manage records within Agency guidelines and records retention requirements for workers’ compensation policies. Perform other delegated clerical duties as needed. Train new staff members.

Office Assistant 2

Department of Labor and Industries – Self Insurance, Olympia WA

June 2011 – September 2012

Answer multi-line telephone system and transfer calls appropriately as needed. Provide support by maintaining closed files and responding to requests for records for self-insured businesses.

Customer Service Representative (Sales Associate/Part Time Manager on Duty)

Ross Dress for Less, Lacey WA

June 2011 – October 2014

Greet customers and determined their needs and wants. Answer customers’ queries and concerns. Accept sales payment through cash, check and credit card. Assist in display of merchandise. Train and give ongoing training to staff. Monitor and delegate duties to staff as needed as a supervisor/manager on duty.

Korean Booth, Team Leader and Cook

The Bite of LNI

2013 – present

The Bite of LNI is an annual food festival that takes place at the Department of Labor & Industries. The event is held on site during the month of October. The food vendors who participate volunteer time to prepare and serve food items that represent an array of cultures worldwide. All proceeds are donated to local charities. This is a volunteered event sponsored by the Department of Labor & Industries.

Painter

Washington State CFD (Combined Fund Drive) Masquerade Ball

2016 – present

This is an annual masquerade ball that includes local food and beverage vendors, live music, parlor games, mock casino tables, professional photo opportunities, and a silent auction of pieces created by local artists. This is a volunteered position in which several paintings have been donated for the silent auction in order to raise funds for local charities.

Painter

Concern for Animals Toast for Tails

2018

Concern for Animals is a local nonprofit organization that assists low-income families with pets in need of food and medical assistance. This charitable organization hosts an annual dinner and auction event in order to raise more awareness and donations for the community. This is a volunteered position in which several paintings have been donated for the silent auction in order to raise funds for local charities.

Pet Sitter

Self Employed

2014 – present

Dog and/or cat sitting at residential homes. Includes basic care including walking, playing, feeding, administering basic medications or vitamins, watering, and cleaning up after while people are away.

REFERENCES

Chad Porter

Program Support Supervisor 2 with Employer Services at the Department of Labor and Industries

360-***-**** or adc7ik@r.postjobfree.com

Bailey Bradley

Program Support Supervisor 2 with Health Services Analysis at the Department of Labor and Industries

360-***-**** or adc7ik@r.postjobfree.com

Linda Farley

Program Coordinator with Health Services Analysis at the Department of Labor and Industries

360-***-**** work 360-***-**** cell or adc7ik@r.postjobfree.com

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