Operations Manager

Steven Cousins, PE

Residence in metro Atlanta, Georgia

Mobile Phone: 404-***-****

E-Mail: ********@**********.***

Goal:

Seeking position in the private or public sector to facilitate alternative transportation for the general public (scooters, bicycles etc.), enhance infrastructure and policy for mobility alternatives, and enable safety improvements for device users.

Career Summary:

Bikeshare Operations Lead with Jump Bicycles. Also, Manager with Atlanta Relay Bike Share (Operations Manager, Equity & Inclusion Manager). Before managerial roles, activated bike placement, rebalancing and field repair of bike share with Atlanta launch of Relay Bike Share. Former Coca-Cola Equipment Manager, directing and supervising an organization of associates testing and placing beverage equipment in the field. Held several management positions with Coca-Cola, leading groups diagnosing and fixing performance problems with vending machines, coolers and fountain equipment, and managing field performance of beverage machines. Proficient at collaborating with concerned parties to establish win-win business solutions.

Background with Transportation Alternatives (i.e., scooters, bikeshare):

Avid cyclist and longtime bicycle commuter to/from midtown & west-end Atlanta. Longtime and frequent user of mobility-sharing systems in North America, and e-scooters in Atlanta. Atlanta Bicycle Coalition Board Member. League of American Bicyclists Certified Instructor (LCI). Member – Georgia Bikes! state transportation advocacy organization, and frequent speaker at bicycle summits. Ride leader for the Southern Bicycle League, and Atlanta Cycling Festival. Participatory role in building the alternative mobility program at Coca-Cola, and the application process toward achieving a Bicycle Friendly Business Bronze level designation. Engaged organizations focused on bike equity; active involvement with bicycle rides hosted by minority groups (RGB Atlanta, Metro Atlanta Cycling Club).

Employment:

6/2019 – 9/2019 JUMP Bicycles, Atlanta GA USA.

Operations Lead

Scheduling and oversight of field associates, battery replacement on devices in the field, maintained motor vehicle fleet, addressed customer concerns, and city requirements on illegally parked devices to avoid penalties.

8/2017 – 5/2019 Relay Bike Share (CycleHop), Atlanta GA USA.

Operations Manager

Managed the day-to-day activities of the bike share to enable sustained and efficient availability of bikes. Hired (fired), supervised, and assigned work & field activities for staff of bike mechanics and field technicians. Managed the warehouse, inventory and flow of bikes, station/hub paraphernalia, and supporting components for fleet. Maintained vehicles. Facilitated special projects and events in support of marketing and outreach programs. Kept and promulgated necessary documentation and reporting of operational parameters, staff & performance issues.

Equity & Inclusion Bike Share Manager, Relay Bike Share

Developed the bikeshare bike equity strategy with tactical initiatives (equity and inclusion programs) focused on broadening bikeshare use in Atlanta among the disenfranchised and within communities of color. Implemented a cash payment approach to reduce barriers to access, and coordinated educational & awareness programs with community partners and with the Relay Bike Share Marketing and Outreach Manager. Was previously involved with various activities in bikeshare operations leading to manager role; system diagnosis, rebalancing, field maintenance, light repair, reporting.

7/2013 – 8/2017 Beverage Equipment Quality Manager, Coca-Cola Global Quality, Safety & Environment, Atlanta GA USA

Built a global network team of equipment specialists, and led the team through special projects to analyze and resolve critical quality issues with cold drink equipment. Collaborated with the Coca-Cola global network of business managers to implement solutions. Coordinated a multi-functional and diverse array of stakeholders in resolving performance problems with the Freestyle fountain dispenser.

4/2010 – 6/2013 Director, Immediate Consumption Equipment Governance, Coca-Cola Global Quality, Safety & Environment, Atlanta GA USA

Managed group of six engineers to address quality concerns with cold drink equipment. Worked with policy makers in establishing regulatory and/or performance requirements for vending machines and commercial refrigerators (DOE, EPA, UL and CSA). Cultivated positive relationships with federal program leads, and with government contract organizations doing “grunt work” for the EPA and DOE. Provided frequent written status reports to stakeholders. Authored, coordinated review and proffered for public dissemination press releases on improvements to beverage equipment beneficial to environmental sustainability. Collaborated with business concerns to incorporate quality into equipment developments and commercializations.

12/2001 – 3/2010 Technical Manager, Sales Equipment Engineering Coca-Cola Refreshments and Coca-Cola North America, Atlanta GA

Coordinated equipment movement from appliance manufacturers to performance testing laboratories on a global basis. Interacted with manufacturers to ensure continued conformance to company standards for quality and workmanship. Audited production facilities for quality. Introduced newly developed control systems and machine component improvements into machines placed in the marketplace. Represented the Company with external agencies and organizations affecting beverage machines. Gave frequent conference and workshop presentations on social issues related to cold drink beverage equipment.

6/98 – 11/01 Equipment Operations Manager

Coca-Cola Engineering Development Center, Atlanta Georgia USA

Managed 20 associates (3 engineers and 17 technicians) providing technical services on equipment repairs and equipment placement. Managed day-to-day operations in the marketing equipment lab, established work programs and team member assignments. Accountable for equipment retrieval from field for performance troubleshooting and repair, and placement for demonstrating new technology. Supervised the training of technicians and overseeing their work on fountain & cold drink equipment. Established and maintained ISO-based internal lab quality system. Overhauled global test procedures for Coca-Cola equipment. Created external lab accreditation program, with measurement capability & validation, technician training, and inter-laboratory correlation studies.

Education:

B.S. Mechanical Engineering (Summa Cum Laude), Howard University, Washington, D.C.

Professional Licenses and Certifications:

• League Cycling Instructor (LCI); League of American Bicyclists.

• Registered Professional Engineer (Georgia, License # 6502).

• ISO-9001 Lead Quality Auditor; ISO-17025 Lead Lab Quality Assessor.

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