Desktop Support Customer Service
Resume:
A B O U T M E GUSTAVO LOPEZ F
TECHNICAL SUPPORT AGENT
PROFESSIONAL SUMMARY
Ten years of experience assisting all type of users with diverse computer system, mobile device, peripheral equipment and software problems. Familiar with security standards and usability optimization. Effectively resolve user problems and concern. WORK HISTORY
JANUARY 2009 TO JANUARY 2020
INGENIERÍA DIGITAL
TECHNICAL SUPPORT AGENT
Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Configured hardware, devices and software to set up workstations for employees.
Removed malware, ransomware and other threats from laptops and desktop systems.
Removed and replaced malfunctioning components to correct hardware problems.
Provided solutions to operations issues for users of windows and android, working closely via phone, email, live chat and web teleconference with end users.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
SKILLS
Skilled Technologist with
experience configuring
computers, servers and
peripheral devices to work
within established company
and security parameters.
C O N T A C T
*******@*******.***
facebook.com/lofigus
Veracruz, Mexico
E D U C A T I O N
INSTITUTO CONSORCIO
CLAVIJERO
Bachelor's Computer
Engineering
2018
CONALEP VERACRUZ I
High School Diploma
Computer Technician
2013
Windows and Android systems Desktop support
Application support Data recovery
Customer service expert MS Office
Technical documents comprehension Organization
Problem Resolution TCP/IP
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