A B O U T M E GUSTAVO LOPEZ F

TECHNICAL SUPPORT AGENT

PROFESSIONAL SUMMARY

Ten years of experience assisting all type of users with diverse computer system, mobile device, peripheral equipment and software problems. Familiar with security standards and usability optimization. Effectively resolve user problems and concern. WORK HISTORY

JANUARY 2009 TO JANUARY 2020

INGENIERÍA DIGITAL

TECHNICAL SUPPORT AGENT

Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Collaborated with vendors to locate replacement components and resolve advanced problems.

Configured hardware, devices and software to set up workstations for employees.

Removed malware, ransomware and other threats from laptops and desktop systems.

Removed and replaced malfunctioning components to correct hardware problems.

Provided solutions to operations issues for users of windows and android, working closely via phone, email, live chat and web teleconference with end users.

Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Maintained technology equipment performance by configuring, diagnosing and repairing hardware.

SKILLS

Skilled Technologist with

experience configuring

computers, servers and

peripheral devices to work

within established company

and security parameters.

C O N T A C T

adc740@r.postjobfree.com

+52-229-***-****

facebook.com/lofigus

Veracruz, Mexico

E D U C A T I O N

INSTITUTO CONSORCIO

CLAVIJERO

Bachelor's Computer

Engineering

2018

CONALEP VERACRUZ I

High School Diploma

Computer Technician

2013

Windows and Android systems Desktop support

Application support Data recovery

Customer service expert MS Office

Technical documents comprehension Organization

Problem Resolution TCP/IP

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